• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,669
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user jeffb2783
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

My order was placed and I received shipping notification within 28 hours

Thumbnail of user ritsv
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Good information/communications. I liked using Apple Pay to simplify ordering

Thumbnail of user alexandriam238
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Love all your products that's why I am a repeat customer

Service
Thumbnail of user dmitryp37
2 reviews
0 helpful votes
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November 26th, 2023
Verified purchase
• Updated review

Fast shipping good price absolutely love the items. Thanks

Reason I chose this business:

Best prices

Revzilla os dope
May 12th, 2023
Verified purchase
• Previous review

Never any problems & prices are great too. No complaints

Reason I chose this business:

Fast shipping wide selection good price

Thumbnail of user ryane513
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Great product, great customer service! Will order in the future

Service
Thumbnail of user alexs2375
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

It was really easy to find what I was looking for. Very good experience.

Reason I chose this business:

Too search result on Google.

Thumbnail of user bradj283
1 review
0 helpful votes
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November 28th, 2023
Verified purchase
• Updated review

Randall was a great help in finding what I needed.

Reason I chose this business:

Superior customer/sales service

Randall did great researching & identifying what I...
November 15th, 2023
Verified site experience
• Previous review

Randall did great researching & identifying what I needed to relocate my Denali air horn on my Triumph. Hats off to the Revzilla support team!

Reason I chose this business:

Superior customer/sales service

Thumbnail of user sergeid14
2 reviews
0 helpful votes
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November 24th, 2023
Verified purchase
• Updated review

Every time I deal with you guys, I am impressed with every step of the way, every one!

GR8, GR8, GR8!
June 3rd, 2023
Verified site experience
• Previous review
Thumbnail of user hankc66
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

I received my order very quickly. The gloves fit exactly according to the size chart.

I've only had one bad experience. I ordered a fender eliminator after calling to make sure it would fit my cycle. It didn't fit and I returned it after sending pictures showing the issues with it and was charged $9.99 return shipping fee. It should have been free return since the item didn't fit.

Reason I chose this business:

Because of the wide assortment of items.

Service
Thumbnail of user evanp200
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Received shipment quickly, all merchandise present and correct. And some free stickers!

Thumbnail of user bretto65
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

The items were sitting on my front steps before I received the shipping notification email.

Thumbnail of user johnc10596
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

I needed the part quickly, but it took eight days to have it in hand.

Reason I chose this business:

They had what I needed.

Thumbnail of user kenb991
1 review
0 helpful votes
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November 25th, 2023
Verified purchase
• Updated review

Revzilla never fails to disappoint. Thank you gang. Keep the shiny side up

Reason I chose this business:

Close by. Like to support Revzilla.

Good deal guys, thank you
September 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because of the great service there

Very easy Thank You
July 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Revzilla have done me right

Very quick and easy, Thank you
June 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because their close buy and I should give them my business

Thumbnail of user suprativm
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Amazing. Everything is properly explained and categorised.

Reason I chose this business:

Had a good past experience.

Thumbnail of user danr1637
Dan
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Great service, products are also high quality would definitely recommend to others!

Thumbnail of user alyssad47
2 reviews
5 helpful votes
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November 24th, 2023
Verified purchase

Everything came on time and perfect I will definitely order from here again!

Thumbnail of user ignacior51
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Paid for regular shipping and they got there two days after

Thumbnail of user scotts3980
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Thank you for the notice the helmet was available and the great delivery.

Thumbnail of user kabo1
KAB
1 review
0 helpful votes
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October 24th, 2023
Verified purchase

Easy to navigate and order. Good quality for the money spent. Will order again

Reason I chose this business:

Gift list item

Thumbnail of user oscarf156
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

The process was easy. It did not take a long time to complete the order.

Reason I chose this business:

I saw the shoes on your site.

Thumbnail of user jimf1679
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

You teased me up front with 10% off, and then wouldn't apply the code to the purchase.

Thumbnail of user jacobn290
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Order an Alpinestars helmet had it in stock and shipped it to me pretty quickly.

Reason I chose this business:

I have used Revzilla multiple times and have always been happy with their service

Thumbnail of user aregg1
1 review
24 helpful votes
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November 24th, 2023
Verified purchase

Very helpful sales people, relaxed attitude, not a hint of pressure.

Reason I chose this business:

Dealt with before

Thumbnail of user davidc8808
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

My purchase was a quick and simple process, found exactly what I needed.

Reason I chose this business:

Best price and service I’ve found so far

Thumbnail of user alexisc606
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Very good customer support when i called in for tracking numbers

Service

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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