• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,670
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user markc4100
1 review
0 helpful votes
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October 11th, 2023
Verified purchase
• Updated review

The product lived up to the hype that has been described on revzilla.

Reason I chose this business:

I feel like it is a trusted source for supplies and gear.

Easy to us website
July 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Comfortable with the site and company

Excellent Experience
May 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

A pressure gauge

Thumbnail of user emanuels82
1 review
0 helpful votes
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November 8th, 2023
Verified purchase
• Updated review

Amazing customer support who are quick to solve issues. Always great products.

Very tentative on fixing issues with no hesitation

Reason I chose this business:

Always have a great experience with their products and top quality

Service
Wasn't allowed to use the 20% discount
December 1st, 2023
Verified site experience
• Previous review

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user janel819
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

RevZilla gets it done! Fast service and items were exactly as described, thank you!

Reason I chose this business:

Product looked good on browser

Thumbnail of user jonathanw1033
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Fast Service, Well priced and fantastic customer service team

Thumbnail of user stevenb3137
1 review
0 helpful votes
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October 28th, 2023
Verified purchase
• Updated review

My pants were too big and the jacket was too small. Got the correct sizes now and they fit perfect.

Easy checkout, quick and painless
October 19th, 2023
Verified site experience
• Previous review

Easy checkout, quick and painless. Had what I was looking for.

Reason I chose this business:

A friend told me about it. My go to place for my motorcycle parts and gear.

Quick and easy!
July 22nd, 2023
Verified site experience
• Previous review
Thumbnail of user amarib7
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Got all of my parts, going to install them today. It didn't take long for them to come in either.

Service
Thumbnail of user royalh31
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Fits perfectly and comfortably! Would definitely purchase this product again

Reason I chose this business:

Needed gear lol

Thumbnail of user charlesb3472
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

I've been buying tires from RevZilla for years and they always arrive remarkably fast, 2-3 days.

Thumbnail of user georgeb2435
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Brake pads arrived on time and were an exact fit. Obviously a quality made in UK. Easy to install.

Reason I chose this business:

I’ve bought parts from RevZilla several times over the years and always received the right items and on time. When I need motorcycle related parts or chemicals, I always check RevZilla first and only when the part I’m looking for is marked “Out of stock” I check other stores.

Thumbnail of user brandonm411
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

The price was right, and customer service was a big help.

Reason I chose this business:

Price and availability

Service
Thumbnail of user bradw522
1 review
0 helpful votes
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October 9th, 2023
Verified purchase
• Updated review

Ordering was easy and everything shipped quickly! The charger looks easy to install.

Reason I chose this business:

Usually have the most products in stock.

Easy and fast as always
July 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

They have the most selection

Thumbnail of user danielx385
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Quick and easy to find my part and order. Received exactly what I ordered

Reason I chose this business:

Price and avalibility

Thumbnail of user petep224
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Return procedure was quick and efficient, my credit was posted within a few days.

Reason I chose this business:

To return and reorder a part that I had ordered in error.

Thumbnail of user chrisr2388
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Ordered 2 sizes up from the UK sizing and they were a perfect fit.

Reason I chose this business:

Always timely shipping and the one time we ne we needed to return it was easy.

Thumbnail of user jorgev298
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

Easy purchase thank you. I will soon make more purchases in the future thanks again.

Reason I chose this business:

To pick out a motorcycle jacket

Thumbnail of user christopherh2004
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

My purchase arrived right on time. I am very happy with my new helmet.

Thumbnail of user szanderc
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

It was very easy to order from the site and everything arrived very quick.

Reason I chose this business:

Large selection

Thumbnail of user brendana60
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

You guys make it so easy to take my money. Great place to shop.

Reason I chose this business:

Bought from you guys before

Thumbnail of user gbx
GB
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Bought this helmet for my wife and she loved is comfortable and looks nice.

Reason I chose this business:

Returning buyer

Thumbnail of user michaela4795
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Item arrived on time and in good condition. Always a good experience with revzilla

Reason I chose this business:

Good selection and good prices

Thumbnail of user rafee
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

I bought a small item and it arrived on time. No fuss, no hassles.

Reason I chose this business:

RevZilla is better than everyone else because they review every product.

Thumbnail of user jimq396
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

The expertise makes it easy to choose best helmet for the need. Fast shipping.

Reason I chose this business:

My go to for motorcycle gear, parts, etc

Thumbnail of user ryanh533
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

Always get the right part. Fast delivery. Always order my brakes and tires here.

Reason I chose this business:

Great price and always the right part.

Thumbnail of user franciscoh122
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

This is my second one….due to an accident, I have to reordered it.

Reason I chose this business:

Fast shopping and good price.

Thumbnail of user nathanielk81
2 reviews
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

Fast and easy! Products double boxed and sealed with care. Will buy from again.

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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