• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Write a Review

Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,669
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
See all photos
How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user brycer58
1 review
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase

Nice parts for a fair price. Hand grips are super warm for spring riding

Reason I chose this business:

Zilla cash on previous orders

Thumbnail of user peterm2941
1 review
0 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

I got what I wanted in a very timely fashion. Great shopping experience. Thanks.

Reason I chose this business:

Biggest selection. Good prices.

Thumbnail of user troyc380
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

There was a piece missing when I received it. They quickly made it right

Quickly made it right

Reason I chose this business:

Selection and price

Service
Thumbnail of user sm891
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

Paid for expedited shipping, part did not arrive in time. Shipping cost was refunded.

RevZ refunded my shipping cost

Reason I chose this business:

Repeat customer

Service
Thumbnail of user donaldb1742
1 review
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase

My order was successful and was delivered sooner than expected. Thank you very much

Reason I chose this business:

They have RevZilla socks.

Thumbnail of user kenj361
1 review
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase

Quick and easy with a couple of clicks. Nice and simple, thank you, Ken.

Reason I chose this business:

My son suggested it for his birthday.

Thumbnail of user melissaw2070
1 review
0 helpful votes
  • Send Message
November 5th, 2023
Verified purchase

Had to return for a larger size and great experience

Thumbnail of user davea887
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Website is organized well and can search by types/styles with useful reviews.

Reason I chose this business:

Have the products I want in stock, good selection and fair pricing.

Thumbnail of user monikah73
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Super comfy they do tend to run a bit big but I love them!

Thumbnail of user patrickr975
1 review
0 helpful votes
  • Send Message
June 18th, 2023
Verified purchase

Always a pleasure ordering. It's easy and it shows up in a reasonable time

Reason I chose this business:

No nonsense

Thumbnail of user joeyd192
2 reviews
0 helpful votes
  • Send Message
October 21st, 2023
Verified purchase

Shipping was the fastest I've ever seen, everything was accurate and complete!

Reason I chose this business:

Reliability and options

Thumbnail of user johnq828
1 review
0 helpful votes
  • Send Message
October 20th, 2023
Verified purchase

Quick and easy ordering process. Delivery was on time and as expected.

Thumbnail of user summerf62
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

Thank u so much so happy! Can't wait put new one make smooth

Thumbnail of user alikas1
1 review
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Happy with everything service shipping and product thank you

Reason I chose this business:

Because they had what i need when others didn’t

Thumbnail of user scottg1977
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Treats customers well
Always a pleasure
Always a return customer

Reason I chose this business:

Not my first rodeo.
They do well

Thumbnail of user corbinm24
1 review
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Great service quick shipping and the boots I got are solid

Reason I chose this business:

Saw some content online about it

Thumbnail of user chadrickm2
1 review
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Fast shipping ease of finding what I was looking for

Reason I chose this business:

They had the product I wanted and I had zilla cash and discount which lowered the price more than expected. They are my go to for all my motorcycle needs

Service
Thumbnail of user deannak208
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase
• Updated review
Reason I chose this business:

Heard great things about the company.

Fun
May 6th, 2023
Verified site experience
• Previous review

Fun. Thank you.

Reason I chose this business:

To support other businesses outside the mainstream.

Thumbnail of user jimmym511
2 reviews
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Awesome service, great sales, phone centers in America

Reason I chose this business:

In stock item

Thumbnail of user robertj3162
Rob
2 reviews
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

Smooth, and better price (especially shipping) than other suppliers. Thanks

Reason I chose this business:

Price, prior experience

Thumbnail of user dpezzatol
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

From beginning to end, quick and simple. Everything in order. Thank you.

Reason I chose this business:

Referral from a friend

Thumbnail of user mattp703
1 review
0 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

I always get just what I ordered about as fast as I ride!

Reason I chose this business:

Selection, price and quick delivery time

Thumbnail of user louisg494
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

Easy to use website great payment options and customer service was great.

Service
Thumbnail of user cherylg1055
1 review
0 helpful votes
  • Send Message
September 4th, 2023
Verified purchase

Order was received quick! The only thing that would have made it better is if it was free shipping!

Thumbnail of user mikem4450
1 review
0 helpful votes
  • Send Message
September 29th, 2023
Verified purchase

The item came in the wrong color and I had to return it.

Return was easy.

Service
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Hi Mike,
We’re sorry to hear your shopping experience wasn’t superb. Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

How do I know I can trust these reviews about RevZilla?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RevZilla?