• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,671
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,579)

Rating

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user michaelm12613
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Ordered slip ons for my HD. They are great. Will order again.

Reason I chose this business:

Price and service

Thumbnail of user thomasr2317
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

About 10 or so orders deep, and never an issue. Ships fast, well packed

Thumbnail of user davidp5462
2 reviews
0 helpful votes
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July 9th, 2023
Verified purchase

Great products, great prices. Thank you! Fast shipping and delivery.

Reason I chose this business:

Reputation and previous experience with RevZilla

Thumbnail of user rickp524
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

I have ordered from you before and have been happy

Reason I chose this business:

You had the phone mount I was looking for

Thumbnail of user johnb11130
1 review
0 helpful votes
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July 4th, 2023
Verified purchase
• Updated review

Everything went as expected, as it usually does wit Revzilla.

Reason I chose this business:

Wide variety of products.

Order Error Correction
June 9th, 2023
Verified purchase
• Previous review

I placed an order for a pair of Forma Boulder Dry boots but was shipped a pair of the standard non waterproof boots. I called customer service and sent photos of the box and boots for proof of what I received. Revzilla sent out the correct boots plus a return label in addition to a $10 credit for my time and effort. Everyone makes mistakes, but Revzilla handled it in a speedy and professional manner.

Replaced an incorrect item.

Reason I chose this business:

I had purchased from them in the past and was pleased.

Service
Thumbnail of user maheshj14
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

Online shopping was easy and delivery was fast. No complaints.

Reason I chose this business:

Been shopping using RevZilla for years. Always my go to site for my bike needs.

Thumbnail of user bryanj396
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

Very good product fast shipping to nz good experience recommend

Thumbnail of user jone255
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Happy with transaction with Revzilla. Keep it up. Good luck

Reason I chose this business:

Price and video info of products.

Thumbnail of user brandong634
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Quick and easy. I like the videos on the products.

Reason I chose this business:

Friend has great experiences with you.

Thumbnail of user tyt83
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Everything was smooth. Got the part, it fit, it worked!

Thumbnail of user robertm8594
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

As always on my orders, shipped fast and got the right part.

Reason I chose this business:

Great availability and service

Thumbnail of user toddd576
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Prompt and attentive. Quick to answer questions and get you exactly what you need.

Reason I chose this business:

They had the Akrapovic pipe for my V-rod

Service
Thumbnail of user robertc7333
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Always easy when dealing with Revzilla. My go to distributor.

Reason I chose this business:

Trip coming up

Thumbnail of user bryanf507
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Quick shipping, easy to navigate website, would recommend!

Thumbnail of user fidels32
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Best in business with great customer support and awesome deals

I didn't like the solution, but I respected it and was overall satisfied.

Reason I chose this business:

Been a loyal customer for quite a few years.

Service
Thumbnail of user justinw1089
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Orders always arrive quickly and in perfect condition

Thumbnail of user rayr466
Ray
3 reviews
0 helpful votes
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August 19th, 2023
Verified purchase

Awesome! Great deals. Fast shipping. Great price. Always a great experience.

Reason I chose this business:

Great prices. Have an account.

Thumbnail of user scottb3117
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Customer service was excellent
I had a return and everything was easy and straightforward!

Service
Thumbnail of user karenh3441
3 reviews
0 helpful votes
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April 22nd, 2023
Verified purchase

The prompt shipping and use of the website are great.

Reason I chose this business:

Found what I was looking for.

Thumbnail of user caractacusp
2 reviews
0 helpful votes
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May 21st, 2023
Verified purchase

Always a great selection with great customer service when needed.

Thumbnail of user cobiel1
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

Received it very fast. And it was in good condition

Still haven’t received any news on returning my item
But the guy helped a ton very helpful

Reason I chose this business:

Friend reference

Service
Thumbnail of user sv148
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

It was okay nothing out of the ordinary was happy that they have it.

Reason I chose this business:

Well I was looking for some new tire didn't know who else too look for so I end up picking revzilla.

Thumbnail of user emmanuelm273
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I loved everything I ordered and received it a lot sooner than I expected.

Reason I chose this business:

Fast, convenient and. Ever have had an issue with Revzilla.

Thumbnail of user templetonb
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Great service. Used the chat. Got great info and help.

Reason I chose this business:

I've used them before. Reliable, well stocked, excellent info on the website.

Service
Thumbnail of user johnj3583
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

The tire came the day after I ordered. Amazingly fast! And the tire was exactly as expected.

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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