• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 7,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1488
  • Quality
    4953

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 91%
Positive
5,472
Neutral
233
Negative
308

Instant Feedback

80,808 reviews

10
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How would you rate RevZilla?
Top Positive Review

“Everything is great”

Antonio C.
8/9/24

Everything I ordered fit pretty close to what the videos you have posted said. The only thing that didn't work for me was the iron works riding cargo pants. Despite being 1 size larger, they were too tight around my thighs.

Top Critical Review

“Expensive return”

Ron P.
8/14/24

It should not cost me $9.99 to return a $50 item. That equates to basically a 20% restocking fee. I could've purchased the same item off of Amazon. Amazon offers free no hassle returns. I will shop there from now on.

Reviews (7,964)

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Reviews that mention popular keywords

shopping experience (961) customer service (3027) motorcycle gear (244) return policy (221) business day (71)
Thumbnail of user antonioc658
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Everything I ordered fit pretty close to what the videos you have posted said. The only thing that didn't work for me was the iron works riding cargo pants. Despite being 1 size larger, they were too tight around my thighs.

Quality
Thumbnail of user jenniferv1563
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

I've worn my new helmet on a few rides now and I like it. Good fit, I measured at 22.5 inches and ordered a medium per the size chart and it fits great. Low wind noise. I do wish the sun visor came down a bit further, but it's still a great feature that allows you not to worry about having sunglasses. It's warm outside but I haven't noticed my head sweating, so I think the air vents work great.

Quality
Thumbnail of user ronp840
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

It should not cost me $9.99 to return a $50 item. That equates to basically a 20% restocking fee. I could've purchased the same item off of Amazon. Amazon offers free no hassle returns. I will shop there from now on.

I asked the agent if I could return my item without printing out the form that shows the return authorization number and that person told me no. I do not have a printer so I had to pay $3.50 just to have the stupid page printed out when I could’ve just written it out on a sheet of paper and enclosed it in the package.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Thumbnail of user mattl699
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I ordered two items that were at separate locations. Because I'm in Canada they had to have both items at the same location before they shipped here. After 3 weeks a shipping label was created and it just sat in pre shipment status until I got annoyed at looking at. They just ended up cancelling and refunding. No explanation what went wrong and zero care.

After a few weeks I contacted customer service. Just the explanation that the items need to be in one location before shipping to Canada. All that for $35. I get things quicker from China that you can ship to your own locations.

Reason I chose this business:

You used to be good.

Reason I chose this product:

They were high quality

Service
Quality
Thumbnail of user geoffg321
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

All was smooth but I never received an email notification that my order had shipped until the day it was delivered. This led me to believe revzilla was slow at getting orders out until I realized what happened. Other than that everything was great. Thanks!

Reason I chose this business:

Had all product I needed in stock

Reason I chose this product:

Leatt is the cats meow

Quality
Thumbnail of user davids12444
2 reviews
0 helpful votes
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July 18th, 2024
Verified purchase

Took advantage of a promo code to order a helmet and other items I had been considering. They were well packaged and delivered in a timely manner. You can check shipping status, and product reviews on their site are helpful.

Reason I chose this business:

A reliable and economical provider

Reason I chose this product:

Fit my requirements for a reasonable price.

Quality
Thumbnail of user scotth2984
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Stop using FedEx folks. I had items delayed for quite some time with no updates from FedEx tracking number. Ended up returning an item due to needing it much sooner than it finally arrive. I've had shipments from India/China get to me faster than an item from the east coast.

Quality
Thumbnail of user keithc1246
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Took US 276 up to the Blue Ridge Parkway (BRP) along with everyone else on the hottest day of the season in western NC. Good airflow around torso. Good protection with sturdy non-flow panels. Kept its shape. Did not need liner. Will have to wait for a rainy day. Usually a medium tall but this large fits well. One thing surprised me: outer zipper car is on the left side of jacket. Solid product, worthy investment.

Reason I chose this business:

Good service. Good product reviews--very helpful.

Reason I chose this product:

Price and function. Company reputation.

Quality
Thumbnail of user joachimn8
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I like to go to the Revzilla Boutique in Philadelphia. The sales people are always knowledgeable and courteous. The ability to actually see and feel the merchandise cannot be duplicated online.

As a shopper of large and tall sizes, it is important to the gear on. Often there are subtle variations in the sizes are not reflected in the size charts.

Turned out that the size I needed was not in stock at the store location. However, the salesman had me try on various items to verify the required at the boutique. We were then able to find the particle pair of summer pants I needed online and have it shipped to my house.

Reason I chose this business:

Excellent service, reasonable prices, and a wide variety of products.

Reason I chose this product:

Seemed like the best value for the money in my size.

Quality
Thumbnail of user madeshc1
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Got myself a new Daytona 660 and wanted to get a matching helmet and Revzilla's collection came in real handy. I forgot to add my Apt number in the address and the customer service helped me sort it out even though the order was in the middle of being shipped.
Thank you!

Got myself a new Daytona 660 and wanted to get a matching helmet and Revzilla's collection came in real handy. I forgot to add my Apt number in the address and the customer service helped me sort it out even though the order was in the middle of being shipped.
Thank you!

Reason I chose this business:

For vast variety of collection of trusted brands in one place

Reason I chose this product:

Wanted something with great airflow(Cuz Miami is hot!) and colors matching my Daytona 660

Service
Quality
Thumbnail of user ashleyf955
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I Got my son these riding shoes. He likes the looks (black/black) of them, says they feel comfortable and looks like sneakers. He's happy with them for sure. However, you're definitely paying extra $ for the name brand though, being there are plenty other riding shoes that offer the same amount of protection for less than $200.

Reason I chose this business:

Randomly came across on google searching for riding shoes

Reason I chose this product:

My son liked the looks of the shoe

Quality
Thumbnail of user stuarts445
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Great bag….tricky mounting system….the strength of the attachment points on the bag is as of yet unknown/untested….disappointed that this item is discontinued….i didn't know it when i ordered it so no apparent option to order more mounting straps….

Tried to order two more straps and was informed the item was discontinued….straps were unavailable…not happy about that

Reason I chose this business:

Saw the bag on the website…

Reason I chose this product:

Waterproof and the size I needed…

Service
Quality
Thumbnail of user erics3751
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I really wish RevZilla would tell you where your product will be shipped from. I live in Pennsylvania, an hour away from their showroom but parts sometimes come from California. That's a 4 day shipping different. It would be convenient to know when your part will be in when your bike is on the stand. Otherwise great company.

Reason I chose this product:

Needed a part that was broken

Quality
Thumbnail of user tristenj9
2 reviews
0 helpful votes
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July 16th, 2024
Verified purchase

I can't recommend Revzilla enough. Without them, I would not have been able to rebuild this F4i myself. Not only do they have every single bolt I need, but their diagrams are extremely helpful. Awesome website.

Reason I chose this business:

Their diagrams were the first reason I ended up on the website, but they numbered every bolt/hardware in the diagram and made them extremely easy to order.

Reason I chose this product:

I needed them to rebuild my F4i

Quality
Thumbnail of user steveg2387
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Frame slider bolt immediately snapped. My disappointment is in the return process. I took a picture and submitted the snapped bolt- you really want me to mail it back before you ship another? I'm clearly not trying to scam you. I'd prefer to just have a new item shipped and throw the first in the trash.

Update- RevZilla shipped a new one, and that's great customer service! Thank you!

The person I spoke to was fine. See comment above

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be contacting you shortly so we can work to resolve the issue.

Thumbnail of user pauld2946
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase
• Updated review

Purchased a Battery Tender. Have several and use them daily. Purchased an Oxford Digital tire gauge. Appears very accurate (to 1/10 PSI) but you have to apply a lot of pressure to get a reading and you also have to hold the Hold button to keep your reading, otherwise you lose the tire pressure reading. This is sometimes hard to do with wheel spokes, rotors, and calipers in the way.

Reason I chose this business:

Good prices and selections.

Reason I chose this product:

Good reviews.

Quality
Easy procedure to order
August 30th, 2024
Verified site experience
• Previous review
Reason I chose this business:

God selection.

Offer a good selection of sliders
July 6th, 2024
Verified site experience
• Previous review

Offer a good selection of sliders. Ordering was very easy.

Reason I chose this business:

Good selection of all products. Good prices as well.

Quick, easy order
November 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good selection and price.

How do I enter the cash credit that I have earned from...
August 28th, 2023
Verified site experience
• Previous review

How do I enter the cash credit that I have earned from other purchases?

Reason I chose this business:

Good selection and price.

Thumbnail of user joshuam1738
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Browsing the site always makes me wanna spend my money. So many options it's hard to choose. Even if I find a product on another site, I'll jump over to RevZilla to see that they usually have it and its either cheaper or has a better warranty. Always my #1 go to site...

Reason I chose this business:

Better options, cheaper prices, better warranty

Reason I chose this product:

Best option for me

Quality
Thumbnail of user edwardm2149
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I purchased an Alpinestars glove. The sizing chart was off for me. I already went up a size, turns out that going up two sizes barely worked. It's tough to buy clothes online, unfortunately return shipping can add up quick. I'm still happy with the product and service I received from Revzilla.

Reason I chose this business:

I choose Revzilla due to recommendations and many past experiences.

Reason I chose this product:

I typically like the products from Alpinestars. Awesome products!

Quality
Thumbnail of user keithc1244
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Ordered pull and return throttle cables and didn't get any updated for a week other than processed. Then was told it would be 3 to for weeks before shipped. Happily received week and half earlier than anticipated. Great job

Service
Quality
Thumbnail of user tomc212
2 reviews
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

I was an early buyer on Revzilla's site, and I have relied on their gear guide and product breakdown videos for countless decisions when buying motorcycle parts and riding gear. Finding the gear I wanted was easy, researching reviews was extremely valuable, and shipping was quicker than the website suggested.

Reason I chose this business:

Of the parts I wanted, Revzilla had the most in stock and ready to ship, had a great fit guide from customer reviews, and the video breakdown of the gear and parts I wanted got me prepared for making sure fit and installation was correct. It's always an easy buying process with the Revzilla team.

Reason I chose this product:

The video guides helped me choose between several options, and gave me the details on the cost versus performance that helped me choose the best option for my riding style.

Quality
Thumbnail of user joshh701
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

The Revzilla experience is always a pleasure. Their website is easy to use, their staff are friendly and helpful, shipping is fast and product variety is vast. Always my first stop for anything motorcycling!

Quality
Thumbnail of user anonymousn1390
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Ordered an e gift card and was made to add a shipping address. It was very confusing ordering experience, still unsure if someone was actually mailed. At confirmation page it had shipping details for a digital gift card.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user danielf927
2 reviews
0 helpful votes
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July 14th, 2024
Verified purchase

I was looking for a summer jacket that was comfortable to wear in hot weather and still offer reasonable protection. I was able to find the Joe Rocket Analog Jacket at RevZilla. The description, price and free shipping were key factors in this purchase.

Reason I chose this business:

RevZilla had what I was looking for at a reasonable price and I am a return customer.

Reason I chose this product:

The Joe Rocket Analog Jacket has great air flow and still provides reasonable protection. This is what I was looking for.

Quality
Thumbnail of user diemyn
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

My bike starts up with no issues. I am pleased. The package it came in was kind of odd. I wasn't too sure if it was OEM genuine. It had Japanese logo on it. Yes there are $30 stator with CKP on eBay but I don't want to have any issues down the road especially when riding far away. I went with OEM genuine which is $450. That's a huge difference. I hope the package I received was OEM genuine.

Reason I chose this business:

Price of product.

Reason I chose this product:

I needed the part.

Quality
Thumbnail of user jeffb3042
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

I am just getting my feet wet in the motorcycle world and was looking for a helmet. Since I was budget conscious, Revzilla allowed for many clearly defined options. The search features and videos were all very helpful in making the right choice for me.

Reason I chose this business:

Revzilla was the most comprehensive and helpful resource that I was able to find. I was able to find many sites that offered DOT certified helmets, but Revzilla gave our and above the best information.

Reason I chose this product:

The HJC helmet that I chose met all of my requirements and stayed within the budget that I set for myself.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 4 days

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