• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1605
  • Quality
    5581

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,664
Neutral
235
Negative
326

Instant Feedback

85,440 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,570)

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Reviews that mention popular keywords

customer service (3215) shopping experience (1015) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user johnd7957
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Bought new helmet for my spouse. Great selection and plenty of reviews to compare.

Reason I chose this business:

Past experiences purchasing online with them. Answers to any question is just a phone call away by people that actually ride.

Thumbnail of user douglasb1039
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Pleased with the quick shipping, price, and excellent website.

Didn't receive tracking number

Reason I chose this business:

Price and reputation

Service
Thumbnail of user dustinr182
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Shipping was fast product fit exactly as it said. Thank you for the great customer service.

Thumbnail of user kevinb3252
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

Great product, fast shipping, will order again/ use Revzilla in the future.

Thumbnail of user jamesf3805
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Good looking! Delivered on time! Fits and great quality tires!

Reason I chose this business:

Lower prices

Thumbnail of user davidb10075
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Never have an issue when ordering through RevZilla!

Reason I chose this business:

Best site to get motorcycle stuff from.

Thumbnail of user colstonm1
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Price is good and it shipped quicker than expected thumbs up

Thumbnail of user roym637
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Great service, quick delivery, just what expected!

Thumbnail of user cynthias1248
2 reviews
0 helpful votes
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April 12th, 2023
Verified purchase

Very fast and easy. Great website. Was able to purchase quickly on my lunch break at work.

Thumbnail of user dant899
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Have not seen service like this since the pandemic.

Awesome

Reason I chose this business:

I always use Rev or Part they always have what I want or can get it.

Service
Thumbnail of user marioh170
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

I ordered 3 things and they all came in less then a week

Thumbnail of user peteh197
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

The helmet is as described, it fit correctly according to size.

Thumbnail of user drewm274
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

That Matches the picture… I don't really know what else to say. Looks cool!

Thumbnail of user julieb2928
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

I have had several impeccable support experiences. Thanks y'all.

Reason I chose this business:

I had zilla cash and need a cardo pack. Not in stock locally.

Service
Thumbnail of user rustyt24
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Overall very good experience, great products and fast shipping.

Thumbnail of user todda343
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Gear shipped fast and prices are fair. Appreciate the help!

Reason I chose this business:

Always ships fast, gear is quality, prices are fair. Returns are super easy too!

Thumbnail of user ryany204
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Site works well, no issues. Customer service is too notch

Reason I chose this business:

Really no other choice

Service
Thumbnail of user jayb1394
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Hassle free shopping. Constant contact updating order and shipment. Fast shipping.

Thumbnail of user edwardm1718
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Always a good experience using Revzilla, Great website, selection, videos, service.

Reason I chose this business:

Solid experience all around

Thumbnail of user rayr558
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Easy to order, super fast shipping and products worked as expected!

Reason I chose this business:

Previous good experiences

Thumbnail of user richarda2012
3 reviews
0 helpful votes
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June 17th, 2023
Verified purchase

Easy to find tire sizes I needed for my bike, and they arrived very quickly after ordering.

Reason I chose this business:

Long time customer

Thumbnail of user freddyk31
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Revzilla's staff, reached by phone or online chat, had been prompt and helpful

Service
Thumbnail of user ojm
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

Fast delivery. Glove I ordered were to small and return was simple. Will be ordering again

Thumbnail of user clintj41
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

Order tires in a monday received them on that Thursday good price as well

Thumbnail of user patrickn428
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

RevZilla provided the products I needed in a timely manner with competitive pricing.

Reason I chose this business:

My friends told me about their great experiences on RevZilla!

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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