• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Write a Review

Overview

RevZilla has a rating of 4.6 stars from 8,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1517
  • Quality
    5124

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 90.9%
Positive
5,564
Neutral
238
Negative
318

Instant Feedback

81,969 reviews

10
See all photos
How would you rate RevZilla?
Top Positive Review

“Sprocket upgrades...”

Hector M.
9/9/24

Decided to do a sprocket upgrade for the front and rear of the drive train. RevZilla website made it easy to find what specifically I needed in regards to sizing and fit. Items delivered as specified. Excellent quality, aesthetically pleasing products. I'm satisfied...

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,122)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3085) shopping experience (977) motorcycle gear (247) return policy (224) business day (71)
Thumbnail of user edwardp1092
2 reviews
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

Received the Domino Parco grips today, installed per instructions and went for a ride. Very comfortable, soft grips. Seems to have a little less vibration than my previous grips. Plenty of grip, I'm sure they will perform well in the rain.

Reason I chose this business:

Lots of products, lots of product videos that really help.

Reason I chose this product:

Domino grips have a great reputation for quality.

Quality
Thumbnail of user hectorm459
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Decided to do a sprocket upgrade for the front and rear of the drive train. RevZilla website made it easy to find what specifically I needed in regards to sizing and fit. Items delivered as specified. Excellent quality, aesthetically pleasing products. I'm satisfied...

Reason I chose this business:

RevZilla is the "go to" for all motorcycle needs...

Reason I chose this product:

Aesthetics.
Preventive maintenance.
Performance upgrades.
Reputable products.

Quality
Thumbnail of user cassief70
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase
• Updated review

Got dang these smell good coming out of the box. Super easy install.
One of my bolts & its nut were damaged upon arrival. Made do with something else.

Doesn't take away from the bags, they're perfect.

Reason I chose this business:

Usually shop here

Reason I chose this product:

Fits my bike

Quality
Great
September 1st, 2024
Verified site experience
• Previous review

Great. It's really great.

Reason I chose this business:

Needed a part

Thumbnail of user gregr1005
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reason I chose this business:

Good prior history of service.

Quality
Thumbnail of user johnr7650
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase
• Updated review

I have ordered from Revzilla many times in the past five years. I have been consistently pleased with the ordering process. People are very helpful and the site is easy to navigate. Though some ordered items didn't work out for me, it was never the fault of Revzilla. I will order from them again, I'm sure.

I was impressed with how knowledgeable and helpful the rep was ... a pleasant experience ...

Reason I chose this business:

Very easy to navigate... many, many options...

Reason I chose this product:

Often the only site that had what I needed...

Service
Quality
A Reliable Resource
July 5th, 2024
Verified purchase
• Previous review

I've bought a number of items from Revzilla over the past few years and have had nothing but positive experiences. The website is easy to use and the few person-to-person contacts I've had have been consistently friendly and helpful. Everything I've ordered arrived on time and as advertised.

Reason I chose this business:

Prominent on-line presence; wide range of motorcycle products to choose from

Reason I chose this product:

In some cases, the things I was searching for could only be found at Revzilla. In other cases I was persuaded by the on-line tutorials and reviews. Generally, buying through Revzilla was simply easier!

Quality
Thumbnail of user philh704
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

Fast shipping & decent quality product. However, I am pretty sure that I received an item which was previously returned from another customer. Plastic shell packaging appears to have been opened and taped closed. The shrink wrap on the product itself looks like it was removed and haphazardly reapplied. Even so, I think I will keep the product.

Reason I chose this business:

Previous experience.

Reason I chose this product:

Favorable customer reviews.

Quality
Thumbnail of user markf2914
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase
• Updated review

Based on the product description and RevZilla's video review, the riding jeans fit and 'work' as described. The jeans were delivered in a timely fashion. They look good. They fit well. They seem to offer adequate protection via stitching, armor, and material. Note, I gave the jeans four starts because I've only used them three times or so.

Reason I chose this business:

Nearly everything that I've purchased from RevZilla works as described and is delivered in a timely manner. In short, I trust RevZilla.

Reason I chose this product:

Price and description.

Quality
Chat was helpful
June 14th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good experiences so far using the service.

Description was clear and concise
April 5th, 2024
Verified site experience
• Previous review

Description was clear and concise. We'll see what shows up at the house though.

Reason I chose this business:

Cause that's what you do when you ride a moto. You get sucked into the spinning vortex that is the revzilla funnel. The end.

Clear and concise descriptions
April 5th, 2024
Verified site experience
• Previous review

Clear and concise descriptions. We'll see what arrives at the house though.

Reason I chose this business:

It's RevZilla... can't be avoided.

Thumbnail of user erickf75
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

One of the products I purchased didn't work for my application, usually the website is very good telling you if a universal product will work at least with some modifications but not this time totally don't work

Reason I chose this business:

Very quick shipping and very reliable overall

Reason I chose this product:

Based on product description

Quality
Thumbnail of user jeffb3103
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Had the OEM parts I was looking for at a reasonable price. Ordering process was easy to do on-line, parts arrived in the timeframe stated, all parts were packaged well & damage free. Overall good experience. I have ordered from RevZilla before and will be doing again in the future.

Reason I chose this business:

Previous customer. Have had good experience in the past.

Quality
Thumbnail of user johnnym758
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Received an air mesh jacket, size was as advertised. Very happy with the buy less the flattened section on the zipper not allowing me to pull close.
Kat from customer service had me hooked up in less than ten minutes. I shot her some photos and the ball was rolling. New one received in a few days. Outstanding.

Service
Quality
Thumbnail of user powhatanj
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Nothing bad to say at all. Tires showed up at my door within 3 days of me ordering them. Can't beat that. Hate companies that marked shipped but it never goes out for like 3 or so days after they mark it shipped. Fast clean service. I'll be back.

Quality
Thumbnail of user nathanh72
2 reviews
3 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Great selection of quality products with real reviews. Prices were competitive with other sites. My only complaint was that standard shipping was a little slow, so ordering well in advance of when you need something is recommended.

Reason I chose this business:

Recommend by friend

Reason I chose this product:

Good price, good reviews, free shipping

Quality
Thumbnail of user jamess3363
2 reviews
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

They have everything you need!
Great service and fast shipping!

As far as the Mounting hardware, the main bolts in particular or garbage they stripped before I even reached torque specifications. I had to go out and buy my own bolts. Problem solved.

Reason I chose this business:

Word of mouth, great reputation!

Quality
Thumbnail of user daniell2872
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

RevZilla has done an amazing job keeping the customer first and then the business. Their website is user-friendly and intuitive. You can find most things related to your motorcycle needs right here in one place. One major part of RevZilla that I love is their detailed video reviews of the products they sell. It's extremely helpful when making a decision.

Reason I chose this business:

I chose RevZilla for the price, quality, and fast shipping.

Reason I chose this product:

The products I chose were for me and my wife and to help us pick the right moto gear for our bikes.

Quality
Thumbnail of user sabrinad251
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Everything I've needed to add/change on my Yamaha R3, Revzilla has. I got great spool/frame sliders that work well. It's nice to be able to put in your year/make of bike and it gives you products that work for it.

Quality
Thumbnail of user kurtb391
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

One minute I'm ordering my exhaust at Chick-Fil-A. The next thing you know I got it right away in the mail. Awesome place and to order parts from and even better how fast they deliver in perfect condition. I will for sure order more parts from them.

Reason I chose this business:

I’ve seen ads from them before online. Thought I would give you guys a try.

Reason I chose this product:

Only one they had for the bike that I have but already looking to get the exhaust you guys had.

Quality
Thumbnail of user mikes5280
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Got this to clean up my tail end. Comes with no instructions but NRC has a YouTube with instructional videos. But honestly even with out that, if you have ever wrenched on your own bike it should be a snap. Took about 45 mins to do the swap. All bolts line up well came with extra zip ties for wire organizing which was nice. Works well and is bright and visible to other drivers.

Quality
Thumbnail of user andrewn1067
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

I've been disappointed with my recent experience with RevZilla. The product sizing was misrepresented, which led to a return. Unlike many other retailers that offer free shipping and returns to maximize customer satisfaction, RevZilla has taken the opposite approach and now charges a shipping fee for returns. I had to pay a $10 fee just to return a t-shirt. This policy makes me reconsider ordering from RevZilla in the future.

Reason I chose this business:

Ordered at RevZilla in the past.

Quality
Thumbnail of user tomd1556
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase
• Updated review

I ended up with women's gloves that did not fit. Customer service set up the return and new order for men's gloves. My fault or was the description not clear.? Shipping, they move the date every day until the shipment arrives. If you are in a hurry RevZilla is not the answer. So called stock is not stock at RevZilla. They sell from the manufacturers inventory.

Lady listened and resolved the problem for me. The online return system did not work. If you are buying a product with a high return rate such as a helmet, don't buy it. Returns are a drawn out process.

Reason I chose this business:

Return customer

Reason I chose this product:

I thought the product was close to what I was looking for, it will work but I am not satisfied with the product.

Service
Quality
So far so good, I don't have the order yet
August 25th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Return customer

Thumbnail of user marcusp318
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

I purchased a set of flat black 1" handlebar risers for my Harley and these people sent me a used set that was all banged up and clearly used, even had dust on them inside the package and now it shows out of stock so they knew exactly what they were doing. I will never spend another penny with these crooks, spend your money elsewhere.

I started a return but after seeing they purposely sent me a used set exactly how am I supposed to prove I didn’t use them so they can purposely screw me out of my return.

Reason I chose this business:

I thought it was a reputable company!

Reason I chose this product:

Because I needed them for my bike.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We do apologize for your issue we looked into this order and do not see any handlebar risers on this order. We will be reaching out to you to try and help resolve the issue.

Thumbnail of user arthurc683
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

The reveille customer experience is very good. Whether its the informational website, online chat or phone support they care about the customer. They have a more than fair return policy and I like how they state be reasonable and respectful ensuring the merchandise arrives back to them in new condition.

Personable

Reason I chose this business:

I trust they will take care of me when I have an issue and the prices are fair.

Reason I chose this product:

Research on their website and phone support answering my questions.

Service
Quality
Thumbnail of user jarrettr19
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase
• Updated review

I have spent several thousand dollars at RevZilla (and Cycle Gear) over the last 10 years. Never more than $500 at a time. It has always been a good experience. It's the first place I look when I need something for my bike.

Reason I chose this business:

Past experience

Reason I chose this product:

Experience with Alpinestars products in the past, online reviews, and a novel feature set.

Quality
Love Revzilla
May 27th, 2023
Verified site experience
• Previous review

Love Revzilla. Been buying from you guys for over a decade now across 3 different bikes and riding styles.

Thumbnail of user leonardl266
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

The website is easy to use and available products readily seen. The purchase and subsequent delivery were trouble free and all was fine. When I received the product, ear plugs, I found them to be difficult to fully block the ear canal. Maybe my ear canal is large but it seems a size "large" would be nice. Once I got the plugs in my ears, they worked great. In fact they're the best working ear plugs I've every had.

Reason I chose this business:

I've purchased from RevZilla before with very good results.

Quality
Thumbnail of user alexa1763
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

I was skeptical when I used this site as it was mainly based over seas (I'm in the US) and with the prices they offered. However, I decided to do some google searching and saw some other positive reviews and decided to purchase a helmet from their site. I will say, I was surprised at how quickly the item shipped and got to my location. Would I have liked it to be faster? Yes. But overall really nice experience.

Reason I chose this business:

Found it on google.

Reason I chose this product:

Needed a new/better helmet.

Quality
Thumbnail of user duncanm205
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase
• Updated review

Received the jacket WITHOUT the neck storm flap as advertised. I know it was on a great discount but nothing on the website said it was incomplete.
I have purchased many different items from Revzilla and this is the first time I've been let down.
The jacket itself fits great, I'm a 39" chest and there is plenty of room to get multiple layers on for winter riding

Sent an email, waiting for a response

Reason I chose this business:

Return customer

Reason I chose this product:

Top of the line jacket with all the bells and whistles if it came complete

Quality
Video reviews really help you decide if this is the...
April 16th, 2023
Verified site experience
• Previous review

Video reviews really help you decide if this is the product for you

Reason I chose this business:

Used them before and I trust them

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 4 days

How do I know I can trust these reviews about RevZilla?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RevZilla?