• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1614
  • Quality
    5631

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,664
Neutral
235
Negative
325

Instant Feedback

85,996 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,622)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (3224) shopping experience (1022) motorcycle gear (261) return policy (233) business day (76)
Thumbnail of user brendanl118
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

Easy to find the parts and drop in what was necessary. Transparency on delivery dates were useful as well.

Reason I chose this business:

Easy to use, and have used in the past.

Reason I chose this product:

To replace broken parts.

Quality
Thumbnail of user dominiquej116
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

These are exactly as described. They're heavy duty and will hold enough fuel to get us out of a hairy situation if needed.

Reason I chose this business:

RevZilla had exactly what we were looking for.

Reason I chose this product:

We already had one fuel can and needed more. We wanted to stay with the same kind.

Quality
Thumbnail of user jh1415
2 reviews
0 helpful votes
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September 21st, 2024
Verified purchase

After an initial product quantity issue customer service stayed on the case and made things more than right!

already did bit Jenna and Gen were terrific!

Reason I chose this business:

Had the other products i was looking for

Reason I chose this product:

Previous experience

Service
Quality
Thumbnail of user bobm1774
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Easy site to use. First item was delivered in a couple of days. Had to check on the second item when it hadn't shipped in described times.

Reason I chose this business:

Recommended by friend

Service
Quality
Thumbnail of user davidep27
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

I have purchased the same product 2 years ago and unfortunately it went from 69 dlls to 89. I understand inflation but it is still a piece of plastic. Brands should be more sensitive on pricing.

Reason I chose this business:

For the variety of products, fast response, quality Customer Care and how EASY is to buy something with all the videos and explanation of every product. Thanks.

Reason I chose this product:

Because the one I bought before broke down the same day I have installed in my helmet unfortunately. I have waited two years to buy it again, but preferreable than trowing away the helmet.

Quality
Thumbnail of user anthonyf1627
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase

As always finding what I need is easy. Quick turn around once I have ordered. Accurate in what is sent. Arrives in good shape.

Reason I chose this business:

They generally have what I need in stock and delivery is quick.

Quality
Thumbnail of user jacqueg30
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Finding the perfect highway bars was easy with RevZilla. The whole process was seamless. The only down fall was having to run to Ace to get new bolts because some snapped.

Reason I chose this business:

Best options for Victory Bile

Reason I chose this product:

Tall husband needed highway bars for legs.

Quality
Thumbnail of user ians935
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

RevZilla made my return/exchange easy. They always deliver the experience they promise.

Will continue to use RevZilla for my future motorcycle needs.

Quality
Thumbnail of user jamesu749
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Not too happy with the return policy, I probably would've thought twice about purchasing riding clothing there

Not happy with the return policy but it is what it is.

Reason I chose this product:

Was between this and cycle gear, just happened to go with revzilla

Service
Quality
Thumbnail of user matthewk1609
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

I returned some items and RevZilla accepted them easy peasy. I feel like I can shop with confidence at this store.

Reason I chose this business:

Return policy and wide selection of parts.

Reason I chose this product:

Reviews that others left.

Quality
Thumbnail of user kennethj869
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Love the web-site, as its very easy and fun to navigate
I found the pricing competitive
I look forward to receiving my gear.

Reason I chose this business:

Found your site on google searching for parts for my Kawasaki Ninja 1000SX. Your site had everything that I needed today

Quality
Thumbnail of user andrewb3223
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

I was very hesitant to purchase from the website because I was unsure if I would actually receive my product or not, I did receive my order and was so happy that it actually came. But after not even a week of riding the Velcro strap shredded like it had been weathered for 20 years

Reason I chose this business:

Because I saw so many ads pop up and I was looking for riding gear so I decided to check it out after my buddies dad told me to check the website.

Reason I chose this product:

Because they were cool and looked really protective so it was a no brainer

Quality
Thumbnail of user devinm278
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I picked my helmet out at the store with the help of the staff, they shipped it to me in three days and the rest of history.

Reason I chose this business:

Great customer service!

Reason I chose this product:

Price, comfortability, and durability.

Quality
Thumbnail of user jamesd5711
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I placed two different orders about one week apart for an ADV helmet and boots. Both orders arrived in under a week.

Reason I chose this business:

Previous experiences were good. Prices are fair. Product descriptions are usually adequate

Reason I chose this product:

Previous experience with Alpinestars boots. The price and function are very good. The Scorpion helmet fit, function were described well in the Revzilla site, and the price was good.

Quality
Thumbnail of user davidt3932
1 review
0 helpful votes
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July 4th, 2024
Verified purchase
• Updated review

I got my forward controls and passenger highway pegs two days earlier than expected. Nice fit and finish on everything. The highway pegs were made of steel, so they were exceptionally heavy for their size, but the paint on them seems well applied.

Reason I chose this business:

I buy almost all of my parts from RevZilla, unless they are out of stock, forcing me to shop elsewhere.

Reason I chose this product:

It's shocking how expensive parts have become. I found forward controls in the color I was looking for, and I liked the style. They were a few dollars less expensive than Arlen Ness, which was surprisingly cheaper than any other manufacturer. Best price by a few bucks, sharp looks, free shipping, and RevZilla cash to save a little more. Oh, and they are a little longer than stock, so there's plenty of room for my feet.

Quality
Revzilla is the best place to buy motorcycle parts...
September 27th, 2023
Verified site experience
• Previous review

Revzilla is the best place to buy motorcycle parts and gear online.

Thumbnail of user briang2326
2 reviews
0 helpful votes
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October 6th, 2024
Verified purchase
• Updated review

Like all the selections and like the prices. Shipping is fast and products are package excellent so no damage

Reason I chose this business:

Good selection and good prices

Quality
Quick and smooth transaction
September 17th, 2024
Verified purchase
• Previous review

Love the sheilds I ordered,they came very well pack and they came quickly.

Reason I chose this business:

The best prices and availability of the product I was looking for. The fact that everything was so easy to find and order was a bonus

Reason I chose this product:

Schuburth isn't the easiest helment to find things for

Quality
Thumbnail of user stevena1490
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

The customer service agent was very helpful and professional. I will definitely shop at RevZilla again.

I had a delivery problem that was due to poor service by FedEx - not any fault of RevZilla. However, RevZilla made sure I got the tires I purchased.... despite FedEx's best efforts to the contrary.

Reason I chose this business:

Positive past experiences

Reason I chose this product:

I needed new tires and chose OEM replacements.

Service
Quality
Thumbnail of user chrisf1913
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Easy to navigate through website, received in a timely manner. Exhaust sounds great! Happy with the purchase.

Reason I chose this business:

For quality.

Reason I chose this product:

For the right fit on my bike.

Quality
Thumbnail of user jamesg5558
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Fast and easy. This was a gift for my son so that he can ride with me. He loveeessss it. Looks better in person than the website

Quality
Thumbnail of user stevee1106
2 reviews
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Items are ordered with them all being listed as in stock, but each item is shipped separately and on different weeks. If you are not in any hurry then don't worry, but if you are doing something like replacing gear that was stolen then plan on waiting a few extra weeks to be able to ride again.

The oh that’s our fault for not notifying you that changes to shipping we being made, and the the only thing that they could do was offer me a $10.00 gift certificate for my “inconvenience”.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Thumbnail of user justinl1186
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Great experience, arrived way faster than I had anticipated. Packaged well and very recent date code on the tires.

Reason I chose this business:

Had some left over credit. Prefer to order motorcycle stuff here over amazon

Reason I chose this product:

Just needed some new tires.

Quality
Thumbnail of user ts925
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I upgraded the shipping method to ensure that I would receive my items by a certain timeframe. Unfortunately, other items that I was aware could not be shipped air (which were not items that I needed immediately) were all packaged in the same box and so my shipment was transitioned entirely to 'ground' transit, missing my arrival date. This was disappointing.

Customer service (online chat) was friendly and courteous. They offered to refund my upgraded shipping fee given that a mistake was made with my order and it was not being sent as 'next day' transit. I did ask that an internal action take place to review how the error occurred and that it would be addressed and was told that would happen.

Reason I chose this business:

Previous good experience. Availability of product.

Reason I chose this product:

Positive in-person discussions with fellow riders.

Quality
Thumbnail of user davidk5072
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Recently, I drove to Philadelphia store to try on a pair of riding pants, after I purchased the pants I realized that the pad should have been included however they are not. I made a call to the office number and they shipped the pads free of charged to me would highly recommend.

My customer experience was nothing but outstanding

Reason I chose this business:

They had the pants in stock that I was looking for

Reason I chose this product:

The ratings

Service
Quality
Thumbnail of user bricec34
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I ordered a Street and Steel Leather Vest. Order came on time and it was a good quality product. It fit perfectly.

Reason I chose this business:

I liked that product.

Reason I chose this product:

Street and Steel was a good quality product with three leather velcro cinches to adjust the waist size. The vest looks very nice.

Quality
Thumbnail of user daynors
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I have an older motorcycle (2006 Honda VTX 1800N) and had trouble finding tire sizes by the same manufacturer until I shopped RevZilla. The tires are great after several hundred miles of riding.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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