• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,619 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1614
  • Quality
    5628

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,661
Neutral
235
Negative
325

Instant Feedback

85,985 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,619)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3224) shopping experience (1022) motorcycle gear (261) return policy (233) business day (76)
Thumbnail of user debh172
2 reviews
0 helpful votes
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September 5th, 2024
Verified purchase

Bought as a gift for husband. Reviews were very true. Great stretch, soft leathers and doesn't cut into his fingers. He really loves them. Size xl

Reason I chose this business:

Price and speedy delivery

Reason I chose this product:

Based on reviews

Quality
Thumbnail of user rayg585
1 review
0 helpful votes
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August 14th, 2024
Verified purchase
• Updated review

Great pics and descriptions. Size was perfect and it shipped really fast. Look forward to my next purchase.

Fast service and its what I want
June 12th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Continual orders. :)

I quickly received exactly what I wanted.
February 26th, 2024
Verified purchase
• Previous review

Awesome as expected! If I ever have any questions, they got my answers!

Reason I chose this business:

One of my go to spots to shop!

Quality
Thumbnail of user davidc9869
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Some how,my order got multiplied by three.I had to go back and change it to one.Other than that, it was fine.

Quality
Thumbnail of user thomask2503
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I was leary to place my order with RevZilla since I hadn't dealt with them before. It turned out to be the best online ordering experience I have had in years. Great communication. Accurate information. Lightning fast deliver. Well done folks! I'll order form you again.

Reason I chose this business:

Advise and information

Quality
Thumbnail of user vladimirs163
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Info about model fitment is frustrating. Ebc breaks do fit 2022 roadglide. Fitment tool needs tuning

Quality
Thumbnail of user brianj1802
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Was able to find the product I wanted and the shipping was relatively quick I'd say package tracking could be slightly better.

Reason I chose this business:

Previous positive experience and they had the product I was looking for.

Quality
Thumbnail of user robertc8513
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Shipping was slow, order was what I hoped it would be. I could have gotten it quicker from someone else.

Reason I chose this business:

Good selection

Reason I chose this product:

Style and looks

Quality
Thumbnail of user anasa126
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Professional customer service
High quality products
Availability of sizes, accurate information and fast delivery

Helpful and fast customer service

Reason I chose this business:

Reliability and accuracy

Reason I chose this product:

High quality

Service
Quality
Thumbnail of user stevenp2269
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Sweet site.
Very easy to navigate, communication was excellent, can't say enough good about these Folks. Thank You! Steve

Quality
Thumbnail of user nikkib447
1 review
0 helpful votes
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September 13th, 2024
Verified purchase
• Updated review

Couldn't find a size chart. Return did not allow me to just get the next size. Have to return and then re order.

Clear polite and fast

Reason I chose this business:

Discount was offered via email. Didn’t see it reflected in purchase though.

Service
Quality
Couldn't find a size chart
September 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Discount was offered via email. Didn’t see it reflected in purchase though.

Thumbnail of user chrisp2736
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

The whole process of getting a price match on a helmet was painless, and the checkout process was a breeze.

Reason I chose this business:

They've got the best return policies for moto gear, and are attached to brick and mortar shops to make their selections even bigger.

Quality
Thumbnail of user stephc151
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I have made three orders through Revzilla and have not once been disappointed. I received all items in my order in a fast, timely manner. There have been no damages. Will continue to use their website.

Quality
Thumbnail of user richarde1558
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase
• Updated review

Revzilla supplies top line products with great value. No other online store provides better delivery times. Very satisfied

Reason I chose this business:

Competitive prices especially sale items

Reason I chose this product:

Safety provided from product

Quality
Prompt
October 18th, 2023
Verified purchase
• Previous review

The order arrived quickly and in great shape. The pants are a perfect fit@ size 38 instead of usual 36. Really are a sharp pair of pants alternative to jeans.

Thumbnail of user danem138
2 reviews
0 helpful votes
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September 2nd, 2024
Verified purchase

Have always enjoyed shopping with RevZilla and look forward to additional orders in the future. Well done!

Quality
Thumbnail of user karlc184
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Have ordered several items now, very pleased with the products and the delivery time has been phenomenal!

Reason I chose this business:

Friends referred me.

Quality
Thumbnail of user hermanb139
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Ordered the L2 full face helmet in a XL upon arrival the product looked good but it did not fit my head. I think that the size from RevZilla was large or medium but not XL. Was very disappointed because I scheduled a cross country ride and had to reschedule because mis-label product. So, after reviewing all the full face helmets in the color white and full face I was very disappointed because of low inventory for the price range for me. All of the top name brands was in inventory but I didn't want to spend $800-1,000 on a helmet for this cross country ride.

The lady was nice and polite but she had to follow the company rules regarding returns.

Reason I chose this business:

Why not, will any company a chance

Reason I chose this product:

Because I used their products before

Service
Quality
Thumbnail of user edgardor60
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

The headers had damaged paint, it was obvious that they were used and they had a loose screw inside.

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com so we can assist you and make this right.

Thumbnail of user wdn
1 review
0 helpful votes
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June 29th, 2024
Verified purchase
• Updated review

I love ordering from RevZilla. It's rare that I have to pay for shipping given the cost of riding gear and the free shipping option still doesn't take very long. I'll probably be a loyal customer for my whole riding career.

Reason I chose this business:

Friend recommendation.

Reason I chose this product:

They appealed to my aesthetics and riding style, and had good customer reviews.

Quality
Orders process and arrive in a reasonable time frame
August 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Needed D30s for a jacket and hoodie and they were in stock

Add an option for filtering out sizes that are out...
July 15th, 2023
Verified site experience
• Previous review

Add an option for filtering out sizes that are out of stock

Reason I chose this business:

Recommend by a friend

Thumbnail of user b.l7
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

The Helmet came in super quick and in great condition. Quality and fit was great for the value. No complaints. Would recommend.

Reason I chose this business:

Lots of choices. Great values. Different styles.

Reason I chose this product:

Stylish and affordable

Quality
Thumbnail of user jerryl989
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Purchased a helmet, boots, gloves, and vest. Sent a price match request for the boots and it was reviewed and honored within 30 minutes of submission. Very satisfied

Honored price match request

Reason I chose this business:

Used in the past

Reason I chose this product:

Good price and quality

Service
Quality
Thumbnail of user grantc202
1 review
0 helpful votes
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July 4th, 2024
Verified purchase
• Updated review

The video product reviews that are attached to each product help me narrow down my choices to exactly what I was looking for. The team seems very knowledgeable about the product and can relate its use to riding experience.

Reason I chose this business:

Their reviews and their good service are the main selling points however the community that they have built makes it feel less like a turn and burn sale and more like a place to enjoy.

Reason I chose this product:

As stated above, the video reviews of the products helped me choose exactly what to order.

Quality
Quick and easy to find what I want
May 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because the revzilla brand as a whole makes me feel like I’m spending my money at a brand that cares about motorcycling.

Thumbnail of user arianas88
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

I got my boyfriend a pair of gloves for Father's Day and didn't expect them to get here until after that Sunday but they arrived Sunday morning! He was so happy. They didn't fit so we have to get a different size but it was still a quick and easy experience.

It was very easy to set up a return!

Service
Quality
Thumbnail of user joshuae511
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

This scorpion helmet does not fit like the scorpion helmets I've had in the past. There is less padding which makes the sizing seem to big. I've noticed a lot more wind noise as well. The plus side is that the weight is much lighter.

This is my first purchase from revzilla. I'm disappointed in the shipping time. I could ordered the same helmet on Amazon for another $5 and I would have gotten the helmet sooner. It took over a week to receive my order.

Reason I chose this business:

Decided to try something new. I should have stuck with the tried and true. Amazon.

Reason I chose this product:

I like scorpion helmets and the helmet I picked was unique.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user timg1155
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Revzilla has a huge range and it's great but their shipping to Australia is absolute insanity. $60 USD flat rate is wild. I couldn't find anywhere in Australia that stocked it.

Reason I chose this business:

Couldn't find anywhere in Australia that stocked what I ordered.

Reason I chose this product:

Because they're a good brand and have a good name.

Quality
Thumbnail of user timr1037
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

Purchased new rear tire for my 45 yr old bike. Makes it handle like new...again. I have mounted and balanced a lot of tires, this one mounted up easily and required little weight to balance. This tire will probably get me up to the 400,000 mile mark!

Reason I chose this business:

I have purchased from Revzilla before--always a good experience.

Reason I chose this product:

Price and expected long life

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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