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RevZilla has a rating of 4.6 stars from 8,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,970 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.
I found the product at Revzilla with ease. Their shipping information and timeline was right on point
Reputation and they had the product
Reviews of the product
I ordered this jacket because I wanted protection when I ride I saw other reviews and thought it might be a good purchase I received the item and opened it tried it on what I didn't know was how much skin is exposed in this jacket you will need to wear long sleeves under the jacket if not when you go down in a fall you will tear your skin buy this jacket at your own risk
I ordered other stuff from this company
It was on sale and I thought it might be a good purchase
Helmet came in the mail and right as i took it out the box i noticed the forehead vent was coming off, tried to click it back in place and discovered it was broken. Also the interior helmet cushioning on top of the head seems weirdly flimsy. Not the greatest but it does its job and its snell certified. Overall just glad i got a helmet.
My dad recommended this website to me for helmets
My friend has an hjc i10 helmet also, it was a decent price and it is snell certified
Search works well and products are described accurately. Items specific to certain model motorcycles are clearly identified.
Long-term customer. Always the best service!
RevZilla had in stock what I needed at a good price and with free shipping. I will check with them again when I want more parts.
I chose RevZilla because they offered free shipping.
The product looked as though it would work well and was offered at a reasonable price.
Shipping time could use some improvement. Other websites usually get my parts to me in one to three days. Quicker shipping would be great.
I received my order in a reasonable amount of time and the product was exactly as described! Price was fair and the product (rear view mirrors) fit perfectly!
Price and reputation
Needed new mirrors.
I haven't received my order, or received any updates beyond me calling. I'm still waiting to receive my order.
In no way did I have a bad experience with customer service, all they could do was give me the bad news. Not a fun job I'm sure.
I just wish I would have gotten more than what boiled down to "it is what it is" in regards to my concerns and frustration
Because I had heard good reviews
Because I'm in need of a new helmet and saw one I liked for a decent price
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.
Something has changed. In the past I have been a satisfied Revzilla customer. Now I feel that I have been a victim of a bait and switch scam. When I checked out I assumed that the accompanying picture was a picture of what I was ordering and paying for. NOPE What I received was markedly different and I was informed that it would be $40 more to get what was illustrated.
I was simply told that the illustration in my checkout was not the item I was purchasing. Silly me thought that the picture right next to my $ total was an illustration of what I was purchasing.
Past customer
I have a schuberth helmet.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Some items such as the one you purchased are stock photos and do require you confirm direct fit for your application. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Past customer
Good exci had to search for a valve cover gasket. It was not included in the complete top to bottom kit. Other than that not a bad kit
Nice and knowledgeable
Ability to use Affirm
Needed a crank and all rebuild parts
The levers are sweet and work perfectly. The installation instructions were a bit lacking, though I managed to muddle my way through it
Cause of the reputation
Cause they were what I wanted and fit my bike
Repeat customer, it's been great. Orders and returns have processed quickly and efficiently and product selection is great!
Repeat customer, it’s been great.
Service was almost unbelievably fast. Order was shipped within an hour of being placed and at my front door the next day!
Heard about them from YouTube
Had purchased this same helmet before and liked it
Ordered a visor, Sena, and gloves. Got everything when it said it would be delivered. Had a question about the order, customer service was super helpful and professional. Had to return the gloves for a different size, they emailed the return label and made it really easy. Would recommend to anyone who has a bike.
I liked the selection of products they have
Bougth an extended rear brake pedal for my 2024 road glide, everything was as expected.
Superb quality
Good delivery time
Only site I found the kuryakin extended rear brake pedal in stock
The windshield arrived quickly, and jusbas importantly, safely. Great price too. Will definitely be a return customer.
Product availability and pricing
Great options offered for multiple categories. As a beginner, looking at so many products allows you to compare and take into account a lot of factors that come with choosing riding gear. The product arrived in perfect condition.
The items I was looking for were in stock in the right sizes.
I was looking for a hot weather jacket in the $300 price range. I used the Icon Overlord 3 Jacket for my MSF course in 80°f weather and I think that it did a great job helping me handle the heat and the sun for a total of 8~ hrs. It is comfortable and the materials feel high quality for the price.
I really like these pants, they are almost too big but I was genuinely worried about buying pants online and they are pretty true to size. They're a little long but i am super short. Overall I'm happy with my purchase
Never had a problem with navigating an online order. Calling customer service was easy and the representative(s) have always been helpful.
I chose Revzilla because of Zak and Arie.
Replaced a worn item.
Revzilla has always been my go-to when it comes to motorcycle gear/parts. The website is easy to use and shipping is easy and reliable.
Ease of use/reliable customer service
Need battery
The Akrapovik exhaust is amazing. Installed on a Suzuki GSX-8R and fit perfectly. A little more work than the instructions provided for the 8S, but nothing in life is easy. It runs great after the install and can't wait until the ECU upgrade.
It looked like you could get it to me the fastest and you didn’t let me down. A short holiday week and you shipped on a Sunday. Thank you.
Good selection of products at a good price…super easy to order with free shipping…what's NOT to like?
Reasons above^
Going with the same brand I have
I ordered a "different" brake lever guard. Because there is 2 sizes, I got the chat and asked if they knew which size I needed for my bike. Person on chat sent the link to the exact part. When I got it... didn't fit. Sent i back and now I have to Order another one. Cost me $10.00 to return. This is why you buy local. If its the wrong part, just take it back...no extra cost.
I though their chat people knew their own parts!
asking which part to get .... they told me wrong
Bought from them in the past
I ordered a Shoei Neotec 2 just before it was discontinued and was able to get it the next day. Also received a discount with my GovX account.
Recommended by a friend.
Needed a high safety rated helmet.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.