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RevZilla has a rating of 4.6 stars from 8,615 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,917 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.
I always enjoy Revzilla's quick service and accuracy with my orders. Thanks one and all!
Revzilla knows the motorcyclists wants and needs without question.
I needed socks long enough to prevent chafing on my shins, with lots of breathability and comfort.
Always the expertise comes out with you guys!
I have used Revzilla for a long time now as they usually have what I need and I can get it quickly. I have never had a bad experience with them.
I need the items I ordered quickly and they have them available to ship.
I used the provided size chart, but the jacket did not fit. It runs small
Over 8 days to get my bag. It came the day after I left for my trip... returning.
She couldn't do anything for me....
Good past experience, not so much this time.
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Good past experience
I purchased a jacket that is my size and did see anything saying they run large or small. I received a jacket that felt like a tent. I then order the next size down, unfortunately not available in the color I liked. Receive second jacket and still seem oversize but livable. I then chatted with customer service to see when maybe the color I like might be available...4+ months out, yep too long and not Revzilla issue. Anyway I go to return the way too large and see free returns in now gone? I get to pay $10 for a prepaid return label or pay on my own, boo! Will have to think about shopping with Revzilla, especially if the sizing is not actual right. I also double checked me as I was think I lost a bunch of weight...nope.
Asked for them to check when it might be available and they checked and provided information very quickly.
Have been happy with quick service and available, plus the videos and extra information.
Price and style
Order arrived quickly, was a good quality garment and fit properly and as the size chart indicated.
Wide selection of gear, easy return process, and past experience with reveille has always been positive.
Needed airflow pants for women, was actually in my size, included safety armor, was reasonably priced, and was in stock.
Site works pretty well. Good information about products.
Wide selection of products and returns are easy.
Came on time and was easy to install. Happy with the results and how it runs.
Quality products
Quality product and easy install
Great product selection, for direct fit replacement or upgrade parts. Apparel or gear has such incredible variety
Always have. Better pricing and shipping time.
They were what I was looking for.
Good attention, the second shipment arrived quickly, the first was lost by the USPS company, but revzilla sent me another one, thank you
Good service, thanks for replace my order
One item was WAY too small and didn't match the manufacturer's sizing info. (Gloves were two sizes smaller than the sizing chart indicates!) This isn't Revzilla's fault, but... It isn't my fault that the sizing info is wrong, and I was stuck paying $8 to ship the item back to Revzilla to get a refund. To add insult to injury, the item which originally shipped for free on a larger order would have cost me an additional $8 to ship by itself if I ordered a larger replacement. I ended up shopping at a local dealer instead. I've generally been satisfied with Revzilla, but I've never needed to process a return before. I'm disappointed that there's no option to exchange a mis-sized item without getting hit twice with extra shipping charges.
See my overall experience description. The return/refund process was easy, but I was burdened with 100% of the cost when the problem wasn't my fault.
Good selection, reasonable prices, well-known vendor, good product reviews
My choice of product had nothing to do with what vendor I would have ordered it from.
Very good reviews and videos available for products. Offers a good selection, however more expensive than many other sites esp. Compared to europe prices.
Availability
Shopping and checkout are a breeze. Finding items in stock, however, is another can of worms entirely.
I had ordered a Biltwell helmet from RevZilla. The ordering and delivery process were fine, however the helmet internal padding was entirely too thick. I ordered replacement internals from RevZilla (again, order and delivery were easy). The helmet now actually fits without causing headaches and completely muffler my internal speakers.
Returning customer, and they had the items I was searching for.
Multitude of choices, yet everything is easy to find. Mostly shipping within 24 hours. Competitive pricing plus a GovX discount for Veterans, makes it easy to spend money with RevZilla.
What I want, when I want it at a competitive price point. Quick shipping.
Pick, Click...and on the way with FREE shipping.
Selection and pricing.
I bought an older Schuberth helmet from Champion couple of years ago (they are in the Netherlands). They were the first to have the C5 non-carbon in the world. End of the day, the comm system didn't work and I had to send it back. Champion would not replace it and then it got lost in the international mail! I lost 1800 bucks….they could have cared less! Never buy from champion if you live outside of the Netherlands!
I always buy from RevZilla domestically. My only frustration is that revzilla is regularly out of everything popular and the most popular sizes. It seems to take for ever to restock inventory. Bottom line is my go to going forward for everything is RevZilla……When it is in stock, customer service and shipping is outstanding.
Outstanding
Best helmet in the world right now
Great price on mtb grips and got them the next day with standard shipping! I'd order more from here if they carried more mountain bike products.
Price/service
I use these on my mtb
Nice riding shoes. Only put about 30 miles on them so far, but they seem to be pretty good. Comfortable, good airflow, and I like their appearance.
I love revzilla.
Needed a summer riding boot/shoe.
I bought 2 pinlocks for my sedici strada 3 helmet and got the sedici 2 pinlocks which should be an issue but I had the physically jam the pinlock in my visor for it to fit
Best for Anti fog
The website is easy to use. Showing the parts and which ones to order. Shipping issues but not really RevZillas fault. Overall, very easy.
Easy to find parts needed.
Needed to replace.
Easy, fast, notified me when you restocked item I wanted. This handy feature saves time as you don't constantly need to keep checking back to see if an item becomes available. Revilla earned my business this way as I was nearly going to buy from another site even if it cost me more.
Got the stuff (mostly).
Found a nice what I thought was a Roland sands jacket- turns out it is a Merlin - nice jacket but either I didn't read fine print or was mislabeled or something - anyway I'm keeping it just not exactly what I was expecting
Use frequently
Thought it was a Roland sands jacket
Always a good experience to shop on RevZilla!
Rapid dispatch of orders and good follow up!
Long time customer from Canada.
It's had some scratches and dings on it that I hadn't noticed when I first got it maybe dropped prior to packaging? But I didn't really wanna make a fuss and have to send it back to get another one and all that. And I didn't have the box anymore as it was also in Pretty rough shape when I go it. Otherwise very fast shipping and good price
Good reviews. Good availability.
Good reviews. Safety and comfort
The website did not accept discount code. I had to call Revzilla to resolve.
Ease of using website, prices and product reviews by the staff
Owner of previous product. I liked the features and the price was great.
The website did not accept discount code. I had to call Revzilla.
This is my third pair of Dainese Drake Air pants. They are very durable and fit well. They are my go-to pants for long rides.
Easy to negotiate website. Lots of information on products plus buyers' feedback.
Durable, good fit, price.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.