• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,615 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1614
  • Quality
    5624

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,670
Neutral
234
Negative
326

Instant Feedback

85,901 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,615)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3224) shopping experience (1020) motorcycle gear (261) return policy (233) business day (76)
Thumbnail of user hectorf132
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Overall pleasant, even when you have to wait a Long time you can trust the orders will arrive.

Quality
Thumbnail of user jasonm3700
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I'm completely new to motorcycling. Finding the right gear is mind boggling. CE 1 vs CE 2 and so on. How do you know where to start? Once you do end up deciding you should get all the gear to wear all the time, and you should, this site doesn't make it easy.

My biggest complaint is that the tags on the clothing and gear has more information that's critical to your decision than the site provides. Boots especially. They all have a tag, but for the life of me I can't tell what the boots are rated and why. Just display the tags in the photos of all the gear so we can look at the little motorcycle man (or lady) and the numbers below him (or her) and decide if it's good enough. The way the site have to try to google what the ratings really are and for some reason there's precious little even on the manufacturer sites. Pick a boot. Pick an alpine star boot, or TCX, or anything. The tags need to be described or visualized. The same as for gloves, jackets, pants, etc. why is this crucial info so opaque and hidden? It was very frustrating to me and cost me many hours of sleuthing, and still had to see the stuff in person to really know. One line on the product descriptions could solve that.

Also, the boots I got seemed…cheap. And possibly fake leather. I sent them back. I think that Merlin boots at least are not what they're advertised. Very disappointed in that.

Reason I chose this business:

Online reviews and YouTubers.

Reason I chose this product:

Safety features

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. For assistance with any product Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com

Thumbnail of user kevinf1891
2 reviews
0 helpful votes
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August 20th, 2024
Verified purchase
• Updated review

Tire was out of stock. Sent email when back in stock. I didn't have to keep watching site

Reason I chose this business:

Always been good and fast delivery

Reason I chose this product:

They carry brands I prefer

Quality
Pretty smooth
July 4th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Treated me fair in past

Thumbnail of user jimm3003
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Easy to make orders and you get emails on the status of the order

Reason I chose this product:

Its a good jacket at a good price

Quality
Thumbnail of user jackf924
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I ordered my new helmet at the store and the service was absolutely amazing!.

Reason I chose this business:

I recommend to go by there by Az the guys at Cycle gear, and I’m glad I did, the selection of helmets and the help I received was awesome.

Reason I chose this product:

I have been wear Shoei Helmets along time, and it was time for a new one

Quality
Thumbnail of user danielh3162
1 review
0 helpful votes
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October 5th, 2024
Verified purchase
• Updated review

As advertised! Great product and great fit on my 2020 Ultra.

Reason I chose this business:

History or doing things right.

Reason I chose this product:

Quality and looks

Quality
Website is easy to navigate and checkout is a breeze
February 15th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Trusted brand with online shopping.

Thumbnail of user mikem5019
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

I ordered the Klim jacket and pants when on a trip with my brother. He was riding with it so I could try it on and knew that the sizing was perfect. I ordered it while on my trip and it arrived at my house in Canada two days later! I was impressed.

Reason I chose this business:

You had it in stock even when the manufacturer did not.

Reason I chose this product:

Great quality.

Quality
Thumbnail of user mitchellb336
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I always have a great experience shopping at RevZilla. It's my go to store for parts and gear and shipping is always quick. Their customer service is always pleasant and helpful to speak with resolving any issues I might encounter.

Always a wonderful experience, never long on hold and the issue was resolved from the first phone call.

Reason I chose this business:

Local retail store, great customer service, fast shipping.

Reason I chose this product:

Needed to fix a few things on my bike and the prices vs quality of the product fit.

Service
Quality
Thumbnail of user zachariahs41
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Easy to buy and order from. Fast shipping and great product.

Quality
Thumbnail of user josephc1001
2 reviews
0 helpful votes
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October 4th, 2024
Verified purchase

I always had good results from ordering from you all, thanks!

Reason I chose this business:

Never had an issue

Reason I chose this product:

Reviews of the product

Quality
Thumbnail of user paulm5788
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Decent price. Too many words. Making me write this many words will make sure I don't do this again.

Reason I chose this business:

Item in stock.

Reason I chose this product:

It's what I wanted.

Quality
Thumbnail of user lances313
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

Levers look amazing. Easy install less than 30 minutes for install.

Reason I chose this business:

Price and selection.

Reason I chose this product:

Fit, finish, reviews of manufacture.

Quality
Thumbnail of user emilyr1060
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

Both pairs fit and were mostly comfortable. However I don't recommend walking in the pants much. Not that comfortable. But I do like the look and the comfort for riding.

Reason I chose this business:

Quick shipping

Reason I chose this product:

Needed protection for riding

Quality
Thumbnail of user dennisf914
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

Needed a tail rack for my Tuareg and they had it for a good price

Quality
Thumbnail of user christopherb3000
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase
• Updated review

My new gear arrived quickly and was well packed. My new visor is already installed!

Quality
Great experiance
March 1st, 2024
Verified site experience
• Previous review
Thumbnail of user jeromys17
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Redline quality product, competitive price considering today's oil prices. Shipping time was very good. As most M8 primary cases call for 1.3 quarts, you'll have to order an extra quart of primary oil.

Reason I chose this business:

Competitive pricing, fast shipping

Reason I chose this product:

Long time user of Redline products. Superior quality

Quality
Thumbnail of user jackb2029
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I guess you get what you pay for, but the price point of this jacket is a little prohibitive. Otherwise it fits mostly nice, although the sleeve liners tend to pull out when there's some sweat build up and so there's a good chance they'll tear.

Reason I chose this business:

Only place I could find with the equipment

Reason I chose this product:

High vis, good padding, mostly stylish, nice reviews, and performed the function I was looking for

Quality
Thumbnail of user philiph818
1 review
0 helpful votes
  • Send Message
August 3rd, 2024
Verified purchase

Fast shipping and WEB site is easy to navigate. I will buy from this site again and recommend others to do the same.

Great service and fast shipping.

Reason I chose this business:

Well known reputation as the top for industry standards.

Reason I chose this product:

Best option and best quality.

Quality
Thumbnail of user timmyn17
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Great service. Order processed quickly and received in Great timing

Reason I chose this business:

Past customer

Reason I chose this product:

Past customer

Quality
Thumbnail of user deving187
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase
• Updated review

I started developing an interest in motorcycles about a year ago. I'm still trying to get one, but even going through my MSF course, I was unsure about the type of gear and sizes available for me. Some quick research provided good results and some friendly suggestions pointed me towards this site, and I can say without a doubt, this is amazing. The site setup, deals, easy-to-use sections, and for once clear and concise measurements are really just the cherry on top. I can't wait to get a motorcycle so I can keep shopping here over and over again. The thrill of being able to won't go away for a while. Thank you.

Reason I chose this business:

It was better than any other site available

Reason I chose this product:

Saftey and affordability

Quality
Im getting my gear here
January 11th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because I wanted too

Thumbnail of user danielh3472
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Extremely fast shipping. 10 stars! Fast, smooth and great product.

Reason I chose this business:

Had what I wanted

Reason I chose this product:

It's what I've been looking for

Quality
Thumbnail of user connorh170
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase
• Updated review

The experience with reciting the product was fast and simple

Reason I chose this business:

I have a paid account so the revcash is worth it

Reason I chose this product:

I wanted to put it on my bike but once I fitted it, it wasn't tall enough and didn't come back enough and it looks cool

Quality
Wish I could narrow down what fits on my bike (2021...
April 8th, 2024
Verified site experience
• Previous review

Wish I could narrow down what fits on my bike (2021 harley pan america) just a bit more

Reason I chose this business:

They have lots of different products to look through

Thumbnail of user dianak759
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase
• Updated review

The products are high quality. The products helped me feel confident that I was ordering the right products in the right sizes.

Reason I chose this business:

I have zilla cash to spend and I urgently needed a couple of things

Quality
Always easy to find what I need and get details about...
June 10th, 2024
Verified site experience
• Previous review

Always easy to find what I need and get details about the products

Reason I chose this business:

I love their shipping and return policy and the selection is great

Thumbnail of user maxt205
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

Shipping is fast. Products are quality. Price is reasonable. Website is easy to navigate.

The associate was knowledgeable and answered my questions

Reason I chose this business:

Shipping is fast. Products are quality. Price is reasonable.

Reason I chose this product:

Wanted a new seat.

Service
Quality
Thumbnail of user breth102
1 review
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

Easy prep & swap with the same battery. Better price than the local shop. More confident in RevZilla than Amzn.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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