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RevZilla has a rating of 4.6 stars from 8,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,882 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.
Received my order only a few days after ordering. Came in great condition and high quality product! Would definitely recommend. The S&S slip on sounds great on my Harley Nightster!
Boots are great. Hopefully they will last twenty years like my first pair of Icon Boots.
Price was great.
My first pair of Icon Boots lasted twenty years and I couldn’t be more satisfied.
Ordered gloves, got gloves, the gloves fit, the gloves are nice.
Recommended by son
Needed gloves
Very satisfied, will definitely order again in near future.
Easy of ordering.
Good reviews
RevZilla is always my first stop for motorcycle needs and they have never disappointed me.
Been here before
I've ordered a few items from Revzilla and the products and customer service were great. Only downside this time was how long shipping took. Several days before my item shipped out and nearly 2 weeks to receive. I wouldn't have a problem with ordering from you again unless I was in a hurry. In that case pretty sure I'd have to try another supplier.
Price was good.
Wanted to try a different throttle lock for my bike.
Custome Service resolved all my inquiries and helped me sort out shipping issues with a package that didn't arrive on time to redirect it to a different location.
At RevZilla I always find what I need at the right price.
Great support, quick resolution time and always helpful
I always find what I need and with the best price in the market
Great buying experience and products. Shipping was quick and great communications
Placed order on Sunday night and had my order at my doorstep by Wednesday
Cycle gear used white wheel weights on a black wheel.
They said that's all they have when I picked up my wheel.
Revzilla is good
Needed a tire and have good luck with the Pirelli brand
Easy to find the parts I needed. Fast and easy purchase as well. I'm happy with the quality of the product. I would recommend RevZilla for any of your part needs.
Originally ordered a fender eliminator and they had a issue with thier warehouse so I got refunded. I buy another that one gets to my house and the original one I tried buying was back in stock and they exchange and paid for return.
Great
It's a nhra sponsor I go to their events
Highly recommended
Jacket is fantastic. I got it about 36 hours after ordering.
Good experiences
Needed a commuter jacket for rain and cooler weather.
The order process was easy, items were in stock. Shipping was ok.
Product was in stock in my size.
Used this product before.
Website and ordering process well laid out and easy to follow. Fast response and delivery.
Internet search
Excellent Site! Great product. No hassles or issues at all.
Had what I wanted, when I wanted it!
Fast shipping, was notified when it came back in stock. Great experience
It had the parts I needed
Long time customer. Always good. Haven't had a chance to wear boots yet. Hopefully soon!
Offered the product I was looking for at a great price.fast shipping all in super easy
Great compact leg bag. It holds everything I need when I'm just riding short distances around town.
Great prices. Revilla always have the things I'm looking for.
Reviews were great. The size and name brand
The Alpinestars gp plus r v2 gloves are better than I expected. The fit. The look. The feel is amazing. I read some not so good reviews. I was skeptical. I'm glad I decided to get them
You guys always have the best merchandise and parts
I needed some real safety gloves
I've always had a good experience with Revzilla. They're top notch.
Return business
I like Kenda, and the price was right, they were on sale.
Great customer service and easy ordering. My order came very quickly and a great price
You guys have so much stuff out of stock or unavailable - it makes me go to other places instead of getting it through you all. I rated you low because it seems it's gotten worse over the last 2 years instead of better even though the pandemic supply chain issues have eased substantially. This is also why I stopped paying for my RPM membership. If I can't get the things I need in one place, why pay for a loyalty program?
You had something I need
I remember back when you would only have a max lead time of 2 days and if it was any longer they would apologize profusely. Ever since covid, lead times have been horrendous and customer service doesn't really care. I ordered a shock for my bike and it had a lead time of 2-4 days so I was expecting it to take the 4 days. After the 4 days my card got charged but it still didn't ship. I wrote RevZilla and they told me it was delayed because they didn't receive it yet (which isn't their fault), but the worst part is they wouldn't have told me if I didn't write them. They also said they would apply a $20 credit to my account as an apology, which either I never got or I can't use with RevZilla cash at the same time. I ordered it 2 weeks ago and it still hasn't even shipped even though they received it 3 days ago. You'd think they would prioritize a package that is already a week late. Next time I'm going to order from the manufacturer directly because I would already have it by now. Never using RevZilla again unless they're the only one to carry something.
They are slow to get back, but I assume that's because they must be getting so many emails due to slow shipping. Once they answered, they were good.
Used to be good
Needed it for my bike
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Regarding our lead times please know that Many events or factors in recent history have an effect on our inventory. We work with numerous distributors and vendors and try to have inventory available or access to inventory. Despite how hard we strive sometimes various products are not readily available. Thank you for your feedback. This lead time is due to the fact that your item is coming from a vendor that does not ship directly to customers. We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates. In regards to your 20.00 credit I do see it was added to your account and the 20.00 did apply to your most recent order. Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com if you need further assistance.
Shipping speed beats a lot of Amazon Prime shipping speeds these days. My order arrived in good condition and I'm very happy with it.
It had a lot of good reviews
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.