• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,612 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1613
  • Quality
    5621

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,672
Neutral
234
Negative
326

Instant Feedback

85,882 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,612)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3224) shopping experience (1020) motorcycle gear (261) return policy (233) business day (76)
Thumbnail of user elizabethm4482
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Shipping speed beats a lot of Amazon Prime shipping speeds these days. My order arrived in good condition and I'm very happy with it.

Reason I chose this product:

It had a lot of good reviews

Quality
Thumbnail of user andrewh2549
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

No issue at all. Easy to order and tracking info was provided almost immediately for multiple shipments.
Showed up with no damage.

Reason I chose this business:

Had discount bucks

Reason I chose this product:

Review from Rider magazine

Quality
Thumbnail of user tampakodiakg
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I bought some gloves the left hand fits just right but the right hand is a bit larger and doesn't fit as good

Reason I chose this business:

Bought from RevZilla before

Quality
Thumbnail of user robertr5070
1 review
0 helpful votes
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August 16th, 2024
Verified purchase
• Updated review

Quick n easy to select products that fit my bike exactly or pick from universal fit.

Reason I chose this business:

Customer service, quality and quick shipment

Reason I chose this product:

Quality and exact fit

Quality
Quick and easy shopping and shipping
June 11th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Quality of product. Great reviews. Easy of finding products within the website

Always a quick and easy experience
March 23rd, 2024
Verified site experience
• Previous review

Always a quick and easy experience. Great quality products

Reason I chose this business:

My go to MC supplies online store

Quick and easy ordering
September 25th, 2023
Verified site experience
• Previous review

Quick and easy ordering. Quality product and excellent customer service.

Reason I chose this business:

Quick n easy ordering

Thumbnail of user daver1269
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

I've been buying from here for 20 yrs and never an error. Easy to order and customer service is always a pleasure

Quality
Thumbnail of user johnj4295
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have been a customer for many years and recently ordered 2 full face helmets to replace my old and outdated ones (also purchased from RevZilla). The research and ordering process was painless and the new helmets were received timely and in perfect shape. I couldn't ask for more.

Reason I chose this business:

I have been a satisfied customer for many years.

Reason I chose this product:

I've had previous positive experience with the helmet manufacturer.

Quality
Thumbnail of user bertw29
2 reviews
0 helpful votes
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July 2nd, 2024
Verified purchase
• Updated review

Revzilla has great data on all the products they sell. The videos are very informative. They answer the phone with knowledgeable staff. Great outfit from which to buy your moto gear.

Reason I chose this business:

Great history with them

Quality
Revzilla is quick and easy to use, even for this non...
July 20th, 2023
Verified site experience
• Previous review

Revzilla is quick and easy to use, even for this non IT guy.

Reason I chose this business:

Always good customer service when I need it and expert advice.

Thumbnail of user danielc3906
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Garmin XT2 received had been previously sold and returned. Several parts were missing making installation before a trip impossible. Revzilla customer service empathetic but unable to fix the situation due to timing and stock out of missing parts.

Pleasant but unproductive

Reason I chose this business:

Previous great experience

Reason I chose this product:

Wanted to upgrade my GPS prior to a trip

Quality
Always great
January 29th, 2024
Verified site experience
• Previous review
Seemless as always
July 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Well stocked and great service

Thumbnail of user rolandoc105
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I just want to say that the shipping was great. Got it way before they said I would get and I also love the part. It's a wonderful upgrade to my bike.

Quality
Thumbnail of user harrisonp92
2 reviews
0 helpful votes
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July 28th, 2024
Verified purchase

Part was available and shipped fast. Part was nicely packaged. Easy to install. Great and seamless fit on my helmet.

Quality
Thumbnail of user jayp1420
Jay
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Good Website and gear videos really let you know what you are getting.

Quality
Thumbnail of user briang2517
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Quick and easy. Good deal on helmet and grips. Will buy from again.

Reason I chose this business:

Found on a web search.

Quality
Thumbnail of user kevinc3433
2 reviews
0 helpful votes
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August 28th, 2024
Verified purchase

Easy to order and it shipped on time.product was as promised.

Reason I chose this business:

Good price.never any issuesqu

Reason I chose this product:

Quality products from Arlen Ness

Quality
Thumbnail of user joez631
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Reviews informative. Revzilla had the product in stock. Arrived a couple days earlier than expected

Reason I chose this business:

Inventory, prompt shipping

Reason I chose this product:

It being 100° or more everyday for the past 3 months and the thought of putting a full face Schubert helmet on is suffocating I opted for the Copter 3/4 coverage hoping for some air flow. I've yet to find a full face helmet with decent ventilation. The Copter seems to have that. No complaints about noise since I wear ear plugs. The fit is tighter than I expected but will loosen some with use. Only a couple hundred miles so far.

Quality
Thumbnail of user helenev17
2 reviews
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase
• Updated review

Your search engine and reviews, as well as choice of relevant accessories, is truly excellent. Thank you for keeping excellent products from RAM and from Oxford, in particular.

Quality
Waited a long time for this bag to be back in stock
October 13th, 2023
Verified site experience
• Previous review

Waited a long time for this bag to be back in stock. Now let's see how the rest of the experience will go.

Reason I chose this business:

Received a message of item back in stock.

Thumbnail of user steveh3976
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

RevZilla always has the best prices, carries the best brands, always has lots of products to choose from and quick shipping.

Quality
Thumbnail of user davej512
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

I have been using RevZilla for multiple years now. They have a great selection of so many products for riders. The product videos are very helpful as are the customer reviews of each product. RevZilla is my go to for all my riding gear and motorcycle needs

Reason I chose this business:

I have been using RevZilla for multiple years now. They have a great selection of so many products for riders. The product videos are very helpful as are the customer reviews of each product. RevZilla is my go to for all my riding gear and motorcycle needs

Reason I chose this product:

I choose items from RevZilla based on my needs, product descriptions, RevZilla product videos and customer reviews.

Quality
Love RevZilla!
January 16th, 2024
Verified site experience
• Previous review

Love RevZilla! The website is easy to use. And great products.

Reason I chose this business:

RevZilla is my go to site for all things motorcycle.

Super easy
October 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Have great experiences with RevZilla

Thumbnail of user randolphf34
1 review
0 helpful votes
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August 16th, 2024
Verified purchase
• Updated review

Revzilla always has what I need and for a better price thank I can buy locally.

Reason I chose this business:

Price & availability.

Quality
Great prices as always
April 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great prices, selections & right here in Pa.

Thumbnail of user meghang91
2 reviews
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

I was sent a damaged helmet yet am somehow responsible for the $10 fee to return it. Doesn't make sense. It's one thing if I decide I don't like a product, but it's not my fault that you sent me a damaged item. I should t be responsible for the return fee.

Reason I chose this business:

I’ve ordered numerous things from you in the past without issue. This was my first negative experience.

Reason I chose this product:

Liked the design

Quality
Thumbnail of user michaeld7660
2 reviews
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

It was the right shield, on time, and was undamaged. That's a win.

Reason I chose this business:

Good website.

Reason I chose this product:

Previous experience with this product.

Quality
Thumbnail of user jj872
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

I ordered this helmet two weeks back, waiting it to be delivered.

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We show that you requested this item be canceled this item the day after placing the order and it was canceled. Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com if you need further assistance.

Thumbnail of user johns16243
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Process was easy. I got a discount."…………………………………..

Quality
Thumbnail of user omarl123
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

Thank you. I've received a quick response. I got my package in time.

Reason I chose this business:

Reference by friend

Quality
Thumbnail of user kirstenm162
2 reviews
0 helpful votes
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August 26th, 2024
Verified purchase

Ordered a lock for my bicycle, it came in record time. Thanks so much!

Quality
Thumbnail of user nickg1118
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I ordered the wrong size tires for my bike (I looked up the wrong sizes at some point and never bothered to check my owner's manual or the tires on the actual bike - total n00b move), and I had some concerns about the return process. It turns out I didn't need to have any concerns, and the individual who helped me on the phone was very patient and helpful - they emailed me shipping labels and even waived the $9.99 fee. The return packages show they were received today by RevZilla today, so we will see how it goes from here! I'm planning to buy two sets of the correct size as soon as the refund posts.

I ordered the wrong size tires for my bike (I looked up the wrong sizes at some point and never bothered to check my owner's manual or the tires on the actual bike - total n00b move), and I had some concerns about the return process. It turns out I didn't need to have any concerns, and the individual who helped me on the phone was very patient and helpful - they emailed me shipping labels and even waived the $9.99 fee. The return packages show they were received today by RevZilla today, so we will see how it goes from here! I'm planning to buy two sets of the correct size as soon as the refund posts.

Reason I chose this business:

I've always known about RevZilla, never really had the opportunity to order. Recently found the YouTube channel, and that sealed the deal for me - I love you guys.

Reason I chose this product:

Based on ratings, the tires seemed to have a good balance of value and performance.

Service
Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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