• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1613
  • Quality
    5620

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,672
Neutral
234
Negative
326

Instant Feedback

85,859 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,611)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3224) shopping experience (1020) motorcycle gear (261) return policy (233) business day (76)
Thumbnail of user jesses906
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

The item I ordered came in a timely manner and in the end I got it to work. The issue wasn't from the site or shipping but the quality on the part I received wasn't up to the standard it should've been. Again not the websites fault but the manufacture.

Reason I chose this business:

Compared prices from other sites and this one beat them which saved me money.

Reason I chose this product:

Wanted true dual exhaust system.

Quality
Thumbnail of user trisj1
1 review
0 helpful votes
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August 11th, 2024
Verified purchase
• Updated review

Nice mirror perfect for my 2024 mt 09 exactly what I wanted for a slick look

Quality
Best website
August 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great website better prices

Thumbnail of user jailtor
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Simple and very precise video explanation making our job easier, and understandable how it works.

Reason I chose this business:

Honestly, I found what I was looking for, great products with low cost.

Quality
Thumbnail of user richardh4670
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

You had the gear. Love you guys. Keep it up please. Ride Safe.

Reason I chose this business:

Reputation and friends

Quality
Thumbnail of user oliverb220
1 review
0 helpful votes
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July 28th, 2024
Verified purchase
• Updated review

I don't even bother shoping elsewhere. Convenient, good value, excellent customer support and easy to navigate.

Reason I chose this business:

I rarely shop elsewhere. See above

Service
Quality
As always, friendly, knowledgeable and patient staff
September 9th, 2023
Verified site experience
• Previous review

As always, friendly, knowledgeable and patient staff. User friendly web site and easy check out. A loyal fan

Reason I chose this business:

RevZilla is my go to. If in stock I buy from RevZilla due to flawless history with the company

Thumbnail of user legatossl
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase
• Updated review

I appreciate the easy of navigating the website, finding the product needed, and utilizing the affirm payment method.

Reason I chose this business:

Because it was easy

Reason I chose this product:

Because they were top recommend

Quality
Easy Peasy
August 18th, 2023
Verified purchase
• Previous review

My first season riding and I can count on RevZilla to deliver the goods quickly, efficiently, and with ease.

Thumbnail of user adamd1179
2 reviews
0 helpful votes
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August 18th, 2024
Verified purchase

Everything was as described and with fast shipping, and multiple product options.

Quality
Thumbnail of user miken914
2 reviews
0 helpful votes
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June 23rd, 2024
Verified purchase
• Updated review

These guys have been great so far. I've ordered several products and not had a problem yet. My only suggestion would be to have a shipping option for UPS. USPS is ridiculously slow.

Reason I chose this business:

Past experience

Reason I chose this product:

It fit my current equipment

Quality
It would be nice to be able to save items in the cart...
April 9th, 2024
Verified site experience
• Previous review

It would be nice to be able to save items in the cart until later rather than entirely removing them.

Reason I chose this business:

Great selection, excelent customer service.

Would have appreciated paypal being more prominent...
September 28th, 2023
Verified site experience
• Previous review

Would have appreciated paypal being more prominent before I filled out every line.

Reason I chose this business:

Price was right

Thumbnail of user peters3184
1 review
0 helpful votes
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July 25th, 2024
Verified purchase
• Updated review

As usual - great
Been customer for years and seems like I choose RevZilla for my final purchase decision most of the time

Reason I chose this business:

For years a go to vendor

Quality
Excellent as usual
December 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Reliable go to

Thumbnail of user rickys345
2 reviews
0 helpful votes
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August 15th, 2024
Verified purchase

Replacing stock KTM SDGT windscreen that was developing cracks around the mounting areas. The Puig I purchased is lightly tinted and taller.

Reason I chose this business:

Easy to find parts and purchase.

Reason I chose this product:

Replacing stock KTM SDGT windscreen.

Quality
Thumbnail of user jamesw3378
2 reviews
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

I have placed many orders with RevZilla. I have interacted with many of their CS Reps along the way and have not found anything but good things to say about the company. The Reps are prompt, courteous and go out of their way to make sure the customer is satisfied.

Outstanding service, every time!

Reason I chose this business:

They have a really good selection of gear.

Service
Quality
Thumbnail of user dougs1117
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Used Revzilla multiple times, and as always quality products delivered quickly. Thank you Revzilla!

Quality
Thumbnail of user joeyp180
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Order came late and package was damaged with missing parts.

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com so we can assist you and make this right.

Thumbnail of user markh2417
3 reviews
0 helpful votes
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August 20th, 2024
Verified purchase
• Updated review

Outstanding place to get the parts you want and any accessories or clothing

Reason I chose this business:

One of my favorite places to shop

Quality
Super easy
August 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Price and availability

Thumbnail of user kevinp2153
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Fast delivery and everything exactly as advertised. Great prices.

Quality
Thumbnail of user scottb3823
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Just what I needed, thank you guys!
Comfortable, supportive, cooler than most riding shoes.

Quality
Thumbnail of user billg1184
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Great service personal exact and pleasant. All considerations covered. Very well done.

Reason I chose this business:

They emailed about my previous request that part is available.

Service
Quality
Thumbnail of user joshuaw1209
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

The product reviews and videos are very helpful. Makes being a customer easy!

Reason I chose this business:

Product review and explanation.

Quality
Thumbnail of user chrism4740
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Their website is easy to use when getting parts or gear. I like the tire size by bike options.

Reason I chose this business:

I shop here to support the excellent work that Zach and Ari do with CTXP,Daily Rider, The Shop Manual, and all of the journalists that do work with RevZilla.

And, they ship fast/easy to navigate.

Quality
Thumbnail of user samg1027
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Everything was explained great would love better discounts

Reason I chose this business:

Was looking for specific items

Quality
Thumbnail of user andyh678
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Fast shipping. Quality and legit products as always. Thank you revzilla.

Quality
Thumbnail of user davidp6554
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Awesome. Highly recommend! Will be coming back. They give great service!

Reason I chose this business:

Great product. Great service.

Reason I chose this product:

Love the helmet!

Quality
Thumbnail of user kimn749
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Reliable and safe to order from here! Get all the parts for our motorcycles here and have not had any issues. All the parts we have ordered have been correct for our 30+ year old bikes, which is always a huge relief!

Quality
Thumbnail of user patricks2033
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

Be specific with what you want when searching and they'll have it, plus options. Shipping is always quicker than anticipated. Love RevZilla

Quality
Thumbnail of user nmfreewheelerd
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

A mix-up happened with my order between the warehouse closest to me and their other warehouse so my order got stuck in limbo. Once I called customer support my order was fast-tracked and I received it 36 hours later.

I LOVE speaking with a well spoken service rep that KNOWS their company and product. Thank you RevZilla for hiring within the community and training the reps well.

Well trained and well spoken rep fixed the issue and fast-tracked the order afterward.

Reason I chose this business:

$15 coupon and the other guy didnt have the particular helmet model I wanted.

Reason I chose this product:

Price, style, ventilation, com compatible.

Service
Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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