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RevZilla has a rating of 4.6 stars from 8,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,853 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.
I knew exactly what I was looking for, so my search was for availability and price. RevZilla had both. Ordering was easy and shipping was very quick. Everything was packaged well with no damage. Couldn't be happier! And the pipes sound great!
Price and availability
Had these pipes on other bikes. Love the looks and sound.
Website was easy to use and affordable. Rain suit was good quality and arrived quickly
Checked the fitting chart and ordered a size bigger just in case. Pants still didn't fit. Then found out they changed 10$ for return shipping. I'll be shopping Rocky Mountain from now on.
They said wait a few more days for the return to process. I still don't have a receipt that the money was returned.
Available, previous good experience.
Size, fit, and brand reputation. Also I liked the color way.
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quick delivery, good price, received same product as it was shown in the description. Delivered in 3 days which is pretty quick service.
Excellent product with great sound I wanted.
Affordable, comfortable gear and helmets for all motorcycle riders. Great customer service, and I love watching the videos to help with purchasing items!
Good prices and products,quick shipping, good return policy if needed
Good product quick shipping,good return policy
Quality and fitment
Nothing annoys me more than a company charging me for a purchase and then not shipping my purchases immediately. This company did not annoy me. Shipped items out immediately.
Ease of use in finding what I needed and excellent information on YouTube
Price and quality
I'm a mama and his dada rides a bike to work so peace of mind knowing he has as much protection on as possible! In a stylish and breathable way that he will wear it every ride without being asked to do so! 10/10 recommend! The only problem is it was too big so we downsized however there is no exchange process in place and there are hundreds of ways that it could be possible to easily exchange. The only option was to return at my expense and re purchase different size and wait for refund to post to bank account about 2 wks. No return label provides so you have to print that too and box it up in new box it's a lot of hassle for the price and product to be of such high value and the return process to be so dated and inefficient.
He explained in detail how to return and helped me with sensing me my return label while I was at ups but he clearly did not have the power to do much with the limited options in the dated process to return or exchange
For his safety
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I've got most of the gear I need over the years but there's always a little urge to take a look. Picked up a thin quilted jacket/ liner and a cooling helmet liner from Reax and Arial, 2 newer brands. Good stuff.
Best products and prices
Just filled in a little niche of my gear
Great products and company
Samantha went the extra mile to ensure my order was completed.
Friend recommended it.
CSR was informative and provided answers to my questions promptly.
Customer support.
My helmet was out of stock when I initially tried to buy it. I spoke to customer service about the expected stocking date, and signed up for notifications when it came back in stock. It was back in stock earlier than expected, and I was notified and able to purchase right away. Shipping was fast, and the helmet fit perfectly with what the sizing chart recommended. It was my first time buying a helmet online, so I was nervous about fitment issues, but I couldn't be happier with this purchase.
Customer service was outstanding
Good reputation online
I trust AGV, and needed a budget friendly helmet
Quick and easy had the exact tire I was looking for! Easy ordering and had exactly what I needed! Quick shipping as well!
Previous customer
Quick and easy plus great pricing! Quick and easy plus great pricing!
Previous experience
Really great place with amazing products. Only downside is not all products will ship to Alaska
Did not work for the 2024 AT despite it saying it would. Cost $10 to return.
They posted 1 to 3 days to ship from Nevada to Montana at least 2 to 3 days. Including weekend and memorial day weekend 16 days to recieve order. 6 phone calls 2 times asking toenail shipping to expedite order. Excuses and blame in all categories. I do this for a living and tracked. 4 or 5 departments dropped the ball. Fed ex shows Friday delivery then Thursday then saturdY then Tuesday. Bald tire plans with riding buddies missed. Terrible experience. Rocky mountain atv had in stock and said could be to my place in 3 days. But revzilla keep assuring me it will be there. Fed ex tracking had unreadable label so had to redo. Still simple fix but another days of delay. Revzilla gave me credit of $40 to make up for disaster. Yeeha. I work on a lot of people's toys and probably not using them in future. Credit will sit and expire. Sad in 2024 this $#*! happens. So disappointing. And I held out that they would get the tire to me. Mess
We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be passing your feedback on to our team.Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Great team and site. I easily searched and found what I was looking for. I ordered what I needed and it was delivered quickly! I could not be happier and more satisfied!
It showed up tops in the search results!
Always on time, always the right order - many thanks - keep up the good work.
Prior experience
Good reviews - good price
Great! Easy to find and sort thru and excellent to browse other needed items.
Easy as all get out
Great! Easy to find and sort thru
Easy as all get out
I followed the sizing chart and ordered my helmet. It arrives so small that I couldn't even put my glasses on! I contacted customer support and they were very helpful with the return process. Unfortunately there wasn't a larger size available for the helmmet I wanted. They helped my find a helmet by the same manufacturer that was acceptable. Followed the sizing chart and went a size larger. The helmet arrived and was labeled as a larger helmet but was the same size on my head. Still too small! I returned the helmet again! Be ready for a size exchange. The two that I received were labeled as different sizes but were not a different fit!
Very helpful!
Choices and was of online ordering. I found out the exchange process was fairly simple!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
The Revzilla website is easy to navigate and convenient for shopping. Would be awesome if they could offer 2 day shipping like Amazon
To support Revzilla YouTube content creators like Zack, Ari and Spurg
Good reviews from other users
Website makes it easy to find the part/s I am looking for shipping was a bit slow but not too bad
Website is easy to navigate
Service was quick and professional,I had no issues with Revzilla.
Long line of products
Research on the product I purchased,Revzilla had what I wanted
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.