• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1611
  • Quality
    5615

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,673
Neutral
234
Negative
326

Instant Feedback

85,795 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,606)

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user bryanchio
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I was able to find the Sena I was looking for, bought it and received it very quickly, happy with the all around purchase.

Quality
Thumbnail of user stevenj1295
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I was in the market for some riding jeans, and was all set to order the KLIM Fifty 2, as I had bought one before and liked it, but then I saw the video for KLIM Forty 2 and that convinced me to go with that model. I'm glad I did! The Forty 2 is lighter and fits me better, and still has good abrasion and impact resistance. KLIM, if you are listening, please make them in Black too.

Quality
Thumbnail of user kevink2919
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

I received a can of spray lubricant which was shipped in a plastic bag. The lid broke and discharged some of the contents inside the bag on another product. If you're going to ship aerosol products in a plastic bag, better tape the llid and wrap them with something.

I submitted an e-mail that went unanswered for a couple days. Call and I was issued a refund.

Service
Quality
Thumbnail of user renh32
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

I appreciate it when there is a notation for fitment, either way. Service was very fast. 2 days on the Stator, and just a few more for the Primary Chain Locking device. Everything is always spot on and great quality. Now all I have to do is remove the primary cases and git er done.

Reason I chose this business:

Previous experience has been excellent.

Reason I chose this product:

Availability

Quality
Thumbnail of user matthewf1265
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Lenses won't come off for the installation in the signal holders. Cheap plastic tool wasn't useful. So I resorted to pliars. Still couldn't get them off.

Reason I chose this product:

Supposed to be great quality.

Quality
Thumbnail of user jamesh7055
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

This purchase was my second time making an online purchase. I was unable to use the first time buyer option on my second purchase. I called customer service and the issue was immediately resolved.

Please see comment above.

Reason I chose this business:

I visited the box store location in Philadelphia and was very impressed by the wide selection of products and the knowledge and courtesy of the staff even though I informed them on arrival I was only window shopping.

Reason I chose this product:

I needed a Sena Bluetooth unit for a recently purchased Shoei Neotek 2 helmet.

Service
Quality
Cardo Freecom 4X
September 27th, 2023
Verified purchase
• Previous review

Wanted to purchase Cardo Freecom 4X for the longest. Was in rush to purchase as I won't be purchasing my bike until after the end of this year. Finally saw on sale and decided to buy.

Live about 90 minutes away in Baltimore so wanted to come in to physical store to try on a pair of Daytona boots to ensure proper sizing. Unfortunately, was informed physical store did not have Daytonas in stock. Turned to competitor The Visor Shop who carry the Daytona Road Star Pro and whose online clothing gear department was very helpful in converting my US to an EU sized boot. Would have preferred to buy domestically but, again, RevZilla does not carry that boot.

Reason I chose this business:

Plan to purchase touring bike after many years of not riding. Will need to purchase gear so wanted to give RevZilla a try as they are large vendor and have a decent return policy.

Service
Thumbnail of user unknownr11
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

All products fit just as described. Revzilla's site is easy to navigate and full of information to help you make an informed decision on your purchase. Communication is top notch and I look forward to using them in the future.

Reason I chose this business:

Large selection of quality items

Reason I chose this product:

User reviews and Revzilla’s product videos

Quality
Thumbnail of user scottv858
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Site was very easy to use! Found what I needed very quickly. Easy checkout.

Reason I chose this business:

A Friend told me about it!

Reason I chose this product:

Because Legend has a great reputation as being one of the best shocks made!

Quality
Thumbnail of user rhettg13
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Had two separate packages for one order. In total I had five bottles of cleaning supply for my motorcycle and helmet from Motul. First shipment came with three bottles and the lid of one bottle split during transit. (considering I don't believe they chose to send me broken bottles) This caused a pool of liquid to be at the base of the plastic bag and some had spilled over in the box itself, the rest of the bottles were also covered with the film and needed to be cleaned. The second shipment had more of a canister of helmet cleaner and the spraying nozzle has completely broken away from the lip with the spray handle hanging loose. So I'll have to find a completely different way to use this product.
Overall I understand that this wasn't the end of the world but this could have been harsher chemicals and they were just thrown inside a cardboard box and shipped. More thought should be considered before e-commerce sends these items out to the customer if this is to be an online retailer.

Reason I chose this business:

I had expiring zillacash.

Reason I chose this product:

I could use them for the upcoming riding season.

Quality
Thumbnail of user brianv932
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Went to the store in Costa Mesa and they didnt hesitate to help me find a helmet that fits great and exchange a jacket that was a bit too small. Cant wait to go back and grab some more goodies.

Reason I chose this business:

Its my first time buying riding gear and ive seen some people recommend RevZilla so I took the shot and was not disappointed.

Reason I chose this product:

Its what the team at the Costa Mesa store recommended to me. As for the helmet its the one I felt most comfortable in.

Quality
Thumbnail of user jasonn972
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Website was clear if the product did fit my motorcycle. The product was shipped quickly and arrived undamaged and proper packaging.

Reason I chose this business:

Tons of product selection.

Reason I chose this product:

Was available and shipped within 24 hours.

Quality
Thumbnail of user matta468
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

I needed to return a helmet for a different size and the process was clear, smooth, and fast. Communication was excellent and I received the size I needed quickly.

Quality
Unfortunately I needed to return a helmet for sizing,...
June 5th, 2024
Verified site experience
• Previous review

Unfortunately I needed to return a helmet for sizing, but the process could not have been easier.

Reason I chose this business:

I trust their excellent customer service.

Thumbnail of user rebeccaw2151
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Easy shopping & ordering. Need more colors. Also need to add quick release. Great quality.

Quality
Thumbnail of user mykhib1
1 review
0 helpful votes
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June 30th, 2024
Verified purchase
• Updated review

Definitely love RevZilla the best and only site i buy everything for the best motorcycle experience definitely 10/10

Reason I chose this business:

Have everything I need to find for my motorcycle and really good online service and fast professional site

Reason I chose this product:

Needed for my AGV Helmet fits good

Quality
Love it easy quick and simple has everything I need...
May 1st, 2024
Verified site experience
• Previous review

Love it easy quick and simple has everything I need for the best motorcycle ride

Thumbnail of user tedn114
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I found the exact items what I was looking for with the same or better price than Amazon. Shipping was free and very fast. I had previously emailed about a specific part number and they responded quickly with detailed information even though they didn't have it in stock.

Reason I chose this business:

Because it's always a great experience, and to support revzilla youtube and podcast content

Reason I chose this product:

Youtube recommendations and just shopping

Quality
Thumbnail of user erics1551
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

…But I like everything I order, and I if I don't, revzilla makes it easy to return or exchange. I have to stop ordering things when I'm drinking. Hehe.

Reason I chose this business:

Generally solid.

Reason I chose this product:

Probably because I needed/wanted it.

Service
Quality
Thumbnail of user allent265
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Bought some replacement bolts for old/rusty/strpped ones on my 2005 sv650. Great to still be able to get oem parts

Reason I chose this business:

Spent my zilla cash!

Quality
Thumbnail of user robertk4365
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

Ordering was easy! Product came quickly!
Top quality again. This is my 3rd windshield from Memphis Shades!

Reason I chose this business:

Previous customer

Reason I chose this product:

Previously purchased a different variation.

Quality
Thumbnail of user davidb7256
2 reviews
0 helpful votes
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June 29th, 2024
Verified purchase

Easy to use website huge selection and great prices fast shipping as always happy to shop at revZilla always a great experience

Reason I chose this business:

Love the Selection, fast delivery, fair prices

Reason I chose this product:

Because I love America and love icon helmets

Quality
Thumbnail of user kellys2613
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

The ease of ordering on RevZilla is great. All items were received very quickly.

Reason I chose this business:

Ease of ordering

Quality
Thumbnail of user jamesl5036
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Some reviews said to get a medium and they worked but not as comfortable as the large that I'm writing this review about.

I like the fit,feel, and breathability and I would buy again.

Reason I chose this product:

Reviews, price.

Quality
Thumbnail of user robertl5562
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

Part arrived on time. Part was way better than the original equipment.

Quality
Thumbnail of user travisk274
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Everything you might want and very few things you don't, all shipped to your door in a day or two and easily returnable if it doesn't fit.

Reason I chose this business:

Great website, competitive prices, lightning fast shipping, Zilla cash, easy returns.

Quality
Thumbnail of user tiredoldmany
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

So far painless. That was posted before arrival.
Painless ordering, excellent product at a nice price.
And last but not least smoking fast shipping.
Nothing but a very happy old fart here.
Thanks

Reason I chose this business:

Price shipping and ease of use

Quality
Thumbnail of user chadm661
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I wish I'd known about this before I'd spent twice as much on the Gustafsson 12.5" Touring windscreen. It's about the same length, but is swept back more aggressively, and so isn't as high. With the flared edge, though, the air is hitting at almost the exact same spot on my helmet and I have better visibility. There's less buffeting with the vent hole and wider base. Because it's swept back more, I did have to put some plastic spacers in the mounting bolts to ensure the rubber vibration dampener was making solid contact with the windshield. Without that, it definitely didn't feel solidly mounted.

Reason I chose this business:

This was the only online retailer that had it (briefly) in stock. I'd made an order on Amazon previously, but the ETA was 3-6 months out. I confirmed later that they didn't actually have any in stock.

Reason I chose this product:

Heard about it in our Rebel 1100T Facebook group.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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