• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,658
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user markm6367
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Your photo representation of part online, is inaccurate. I received a turn signal, but not even close to what was shown in online catalog. Very disappointing to say the least.

Reason I chose this business:

It appeared to have the part I was looking for.

Reason I chose this product:

Repair of turn signal currently on my Harley.

Quality
Thumbnail of user danield2594
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Product was wayyyyyyyyyyy to small despite using the sizing chart and I was required to pay for the return. Wow! Why contact customer service when your website makes it clear the customer is required to pay for any returns...no matter what the problem. Learned my lesson despite being contacted by revzilla and having my return paid for, this time! Product is not as described! My 10 year old could not fit into thoughs shirts.

Reason I chose this business:

Used in the past

Reason I chose this product:

Description describe a product I required

Quality
Thumbnail of user alv116
1 review
0 helpful votes
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June 20th, 2024
Verified purchase
• Updated review

What I want and a fair price, hope this one will last as long as the original in my 2011 tiger 800

Reason I chose this business:

Have ordered from them before, good service and products

Quality
What I want in stock
February 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Have shopped here before no problems

Easy to order
January 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Shopped before, fair price

Thumbnail of user cesarc314
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Item was in good condition, but package was damaged. I have had order an expensive air bag system and it was still in good condition when got it but package was completely open. For an expensive item I would have expected better packaging.

Reason I chose this business:

I have had used it before

Quality
Thumbnail of user edmundk49
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Rob bank, buy slave cylinder, put on bike, works awesome so far,NICECNC slave cylinder lasted 20 hours, hopefully yours last 200 hours like the KTM stock one I replaced.

Reason I chose this business:

Accident just showed up on computer

Reason I chose this product:

Mechanic said good

Quality
Thumbnail of user marshalle120
1 review
0 helpful votes
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April 25th, 2024
Verified purchase
• Updated review

I could not ask for better and prompt advice from the Geeks regarding my questions. Revzilla has always matched an online price that I've submitted and their shipping is swift. I will keep coming back to them for more.

Reason I chose this business:

Previous satisfaction

Service
Quality
Excellent experience from start to finish
April 6th, 2024
Verified purchase
• Previous review

Revzilla has earned my trust and business through excellent selection, expert feedback, price matching, law enforcement discount and prompt delivery.

Exceptional. Swift response and expert, satisfactory feedback.

Reason I chose this business:

Well known company with great selection and dependable service.

Reason I chose this product:

Personal research combined with customer reviews.

Service
Quality
Excellent from price matching to delivery
January 5th, 2024
Verified purchase
• Previous review

Excellent selection. Price matching. Swift and helpful customer service. My experiences with Revzilla have been quality from the start.

Reason I chose this business:

Satisfying previous purchases and quality merchandise. Price matching made the sale today. Plus, you honor my profession as a deputy in law enforcement.

Quality
Thumbnail of user bernardg238
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Item as described and good service. But of course for a shipment to Canada the brokerage fee charged by the carrier was expensive.

Quality
Thumbnail of user eisenwibbles
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

It gets the job done. I can usually find what I need. It's not Amazon.

Quality
Thumbnail of user figureitout.n
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Product that was in stock did not ship for five days, our address numbers were transposed so we had to go to a fed ex shipping place to pick up the product.

Service
Quality
Thumbnail of user kevine1060
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Site was easy to navigate. Just type in your machine info and get all kinds of parts to choose from. I broke my stock rear fender off my 06 WR250F and needed a replacement. I ended up going with the Acerbis YZ style fender with taillight delete. It fit as expected. Looks great!

Reason I chose this business:

Abundance of parts at a good price.

Reason I chose this product:

Needed a new rear fender.

Quality
Thumbnail of user kevinw2532
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

FedEx lost original next day shipment. Revzilla went above and beyond to ship another order with next day shipping at their expense. Doesn't get any better.

Good as it gets.

Reason I chose this business:

Great customer service.

Service
Quality
Thumbnail of user mikef2060
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The order process was quick and painless as always. The filer by model option is great for finding those filters and oil types that work with your bike.

Reason I chose this business:

Because they have a great selection of products at a reasonable price.

Reason I chose this product:

I needed them for my bike make/model for an oil change

Quality
Thumbnail of user carriep436
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Very nice and sturdy brackets for my new Road Glide 3. Many people on the RG3 Facebook page asked me to share your link, which I did. ;)

Reason I chose this business:

Fit my trike

Reason I chose this product:

Wanted to put on highway pegs without having to buy an unnecessary engine guard.

Quality
Thumbnail of user mariot235
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I ordered 2 pair of the icon twenty niners. They are super comfortable as a light weight glove for warm riding.

Reason I chose this business:

I order all of my riding gear from RevZilla.

Reason I chose this product:

I absolutely love the gloves.

Quality
Thumbnail of user josephs3640
1 review
0 helpful votes
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April 28th, 2024
Verified purchase
• Updated review

Ordered over the weekend and it was delivered Wednesday, standard shipping. Timely communications via email when shipped and delivered. I can't recall a better experience from a motorcycle parts house.

Reason I chose this business:

My past buying experiences, the informative and honest video reviews, and unfiltered customer reviews.

Reason I chose this product:

The right size and features.

Quality
Next Day didn't happen
August 20th, 2023
Verified purchase
• Previous review

Paid a premium for next day shipping but took two days. No offer to refund the premium shipping cost.

No response from RevZilla when contacted about a premium shipping refund.

Reason I chose this business:

Used in the past

Service
Thumbnail of user omarh203
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I chose to order from Revzilla as the helmet I wanted would ship in 24 hours. Paid extra for shipping so I receive it on time before my international flight. It didn't ship in 24 hours. In fact it took the helmet almost a week to arrive. Very disappointing!

I contacted them before the product shipped since I knew it wouldn’t arrive on time. The solution was to refund me the expedited shipping cost.. so useless

Reason I chose this business:

Wide selection of products.

Reason I chose this product:

Research the product across many sites before I settled on it.

Service
Quality
Thumbnail of user scottp2049
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase
• Updated review

Order shipped and arrived promptly. Jackets were very nice quality and fit well.

Reason I chose this business:

Prior experience and service. Fair pricing also.

Reason I chose this product:

Bases and reviews and brand reliability.

Quality
Too many items that I'm interested in are out of stock!
June 17th, 2024
Verified site experience
• Previous review
Shipping issue
April 18th, 2024
Verified purchase
• Previous review

Jacket did not ship in stated time, had to call and find out why.

Service
Quality
Many items not in stock
April 8th, 2024
Verified site experience
• Previous review
Quick and easy
March 7th, 2024
Verified site experience
• Previous review
Thumbnail of user rebeccat1494
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

I've been shopping with RevZilla since 2011. I took a break from riding but now I'm back and updating some gear with great prices at RevZilla.

Reason I chose this business:

Great selection, decent prices, fast shipping,

Reason I chose this product:

Price and quality.

Quality
Thumbnail of user williamb6667
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

I got my tire before I got the tracking and shipping info it didn't even take 2 days I love it

Quality
Thumbnail of user xc11
X
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

So, I bought a tire for my Raider...actually a new and now loyal customer. RevZilla realy made it easy. I am new to the bike world and had the tire delivered, so my buddy could get it on for me. No hassle. Got there quicker than they said and now i am stoked. I don't much care about doing reviews, but I had to. Thanks guys. Until next week! Ha

Reason I chose this business:

Needed to replace the front tire of my Yamaha Raider.

Reason I chose this product:

Highly recommended. Didn't gouge me with the shipping and you guys have great ratings.

Quality
Ty for being prompt
April 22nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Recommendation

Thumbnail of user clydeg52
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase
• Updated review

Bought Joe Rocket Ballistic boots because the description said they were waterproof. They are as long as it is NOT raining! Wore them to MotoAmerica races at Road Atlanta and on Sunday it was raining. Within 10 minutes I could feel my socks getting wet and with a 7 hour ride ahead of us ( in the rain) I knew I was going to be miserable. Overall, these boots are a complete waste of money. Don't buy them if there is a chance you are going to be riding in the rain.

Reason I chose this product:

The description said they were waterproof. 100% false!

Quality
10% discount coupon doesn't apply to tires
July 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Cheapest price

Thumbnail of user rickeyr68
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Satisfied for the most part, was a little slow receiving it. But that could be the mail service.

Reason I chose this business:

Found it on line

Reason I chose this product:

Fit what I needed

Quality
Thumbnail of user davida5424
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase
• Updated review

Good selection with quick shipping. Sizing charts accurate.

Quality
You've got all I need in one shop!
May 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previous order was satisfactory, good sizing and fit

Thumbnail of user richards6536
1 review
0 helpful votes
  • Send Message
May 1st, 2024
Verified purchase

Seems good. Appreciate an alternative to Amazon. The sizing is a bit different than what I expected but the helmet is just slightly tight, which is better than getting one size up and having a loose helmet.

Reason I chose this business:

Ad on google sent me here.

Quality
Thumbnail of user davidm11460
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase
• Updated review

What a great place to shop. They have good variety of products.

Reason I chose this business:

Have shop there in the past

Reason I chose this product:

Because of had some before.

Quality
Easy,they have what i want, shipping geat
June 24th, 2024
Verified site experience
• Previous review

Easy,they have what i want, shipping geat. Excellanr products

Reason I chose this business:

Great place

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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