• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,660
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user kyleu173
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Needed a new motorcycle bag for a trip coming up and got exactly what I needed in about 3 days!

Reason I chose this business:

Had the gear I wanted and others were out

Reason I chose this product:

I know it’s a good brand from having them in the past

Quality
Thumbnail of user ecc12
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Ordered 2 weeks ago. And only received today. Called to see what's going on with my package and representatives weren't much help and kept repeating that they can only do something about it if package hasn't been scanned for 5 business days from carrier. We were really gonna cancel the whole order if package was gonna arrive this week.

No help

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user superth
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Nice looking tire nice deep tread my xs 650 handles well an smooth

Reason I chose this product:

Looked good an is not china junk is made in japan

Quality
Thumbnail of user aaronm1355
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Always a pleasure because I know it's a quality part and the correct part.

Reason I chose this business:

Past experiences

Reason I chose this product:

In stock and the tire that matched my other tire.

Quality
Thumbnail of user adamw1422
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Seamless bottom to top. No issues from shopping to shipping.

Reason I chose this business:

Between the huge inventory, great customer service and lightning fast shipping there is no other option

Reason I chose this product:

Because I wanted a garment without sleeves made out of denim

Quality
Thumbnail of user glenns862
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Gloves are very soft and comfortable. Hoping they break in and stretch a little

Quality
Thumbnail of user evanh341
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Product arrived in a timely manner And fit perfectly. Purchased for a good price.

Reason I chose this business:

It was easy to find the right part and it was the exact fit for my motorcycle.

Quality
Thumbnail of user camn26
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Please give more information as in height and weight of each type of size

Reason I chose this product:

Good price, product on sale

Quality
Thumbnail of user katd246
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Disappointed that there are no short pants in motorcycle clothes for us short gals.

Reason I chose this business:

Like this company

Reason I chose this product:

Only one I could find that almost fits

Service
Quality
Thumbnail of user ranal14
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Great phone support prior to my purchase, great free shipping. Bars were as pictured.

Reason I chose this business:

Always rely on their free shipping and easy return as long as you dont damage it.

Quality
Thumbnail of user stephenl1805
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Good business, buy there frequently, always had good support.

Quality
Thumbnail of user jamesd5451
2 reviews
0 helpful votes
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April 29th, 2024
Verified purchase

Awesome 😎💯 there is a little mix-up but it all got worked out with customer service and I'm very satisfied with my product well use RevZilla again! Thank you

Reason I chose this business:

Stuff in stock

Service
Quality
Thumbnail of user peterk1962
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Easy fast way to order tires online.
Great place to buy motorcycle tires online.

Reason I chose this business:

Saw YouTube video

Service
Quality
Thumbnail of user taylorh554
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

I ordered my fairing on a Tuesday, for a trip I was going to take the following Monday. The site said it would be shipped the next day from time of order and arrive within 3 days. It did not arrive until the following Tuesday. I understand that this is not entirely revzillas fault. But in a world of CERTAIN companies with 2 day shipping or even same day and obscene expectations, I'd say I would have been happy with half of the 7 days I had to wait.

Reason I chose this business:

I would like to support revzilla. I’ve had good customer support with them and they believe in what they do and their product.

Reason I chose this product:

It was within my budget.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user ashk70
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Great customer service, great products, I can't complain!

Quality
Thumbnail of user davidc9375
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Great on sale price and fast shipping...thanks! This Bell helmet is the best I ever bought and I own a few different brand helmets. If you wear a medium then the large will fit you perfectly. My hat size is medium.

Reason I chose this business:

Always delivers.

Reason I chose this product:

Great company and awesome helmet.

Quality
Thumbnail of user larrys2342
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

The website is very easy to use.
I found the radiator guard for my ZX-14R in no time.
Good product and fast shipping.

Reason I chose this business:

Revzilla usually has what I am looking for.

Reason I chose this product:

R&G has a good reputation for quality products.

Quality
Thumbnail of user zilchbackb
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase
• Updated review

Really pleased with the order process and a little surprised at how quickly it arrived. I am really happy with the gear, particularly the heated pants the slip over my clothes. The well-designed bottoms have zippers op the legs that allow me to easily slip them on while wearing boots. They both top and bottom are lightweight and easily folded up and carried.

Reason I chose this business:

The variety of equipment, association with CycleWorld, the Rever app, and the dependable ordering that does not surprise me.

Reason I chose this product:

Exactly what I wanted and affordable.

Quality
Easy to find what I need, great checkout experience
December 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Local store and selection of items

Thumbnail of user daveg1293
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Products came fairly promptly. Good pricing good products

Reason I chose this business:

My Sin recommended

Reason I chose this product:

Quality priducts

Quality
Thumbnail of user sylvesterl20
2 reviews
0 helpful votes
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April 7th, 2024
Verified purchase

I received an email from Revzilla stating that the order shipped on March 30. UPS did not scan the package. I spoke to customer service three different times. The first two times, I was assured someone would follow up but to no avail. The third agent gave me a $20 credit toward my next purchase.

Reason I chose this business:

My go-to place

Service
Quality
Thumbnail of user mattg726
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Whether you shop their website or retail location...Revzilla is awesome!

Reason I chose this business:

"Hi this is Anthony from Revzilla TV where you can watch, decide, and ride..."
When I first started riding (later in life) I came across the Revzilla YouTube channel." I fell for Anthony's hook, but I stayed for the quality and diversity of products...along with the fact your retail location in Philadelphia is a short day ride from where I live in NE Pennsylvania.

Reason I chose this product:

The particular product I currently purchased was a pair of riding jeans in a smaller size because I lost some weight and needed smaller ones. The original pair was purchased at Revzilla, so when I needed a new pair, I came back for the smaller size.

Quality
Thumbnail of user matthews3194
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Everything was top notch with revzilla. Ill definitely order from there again.

Reason I chose this business:

Used before

Quality
Thumbnail of user shawnl558
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Easy to navigate website. Fast shipping. My "go-to" moto store.

Quality
Thumbnail of user frederickr219
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Easy to use for a first time buyer
Scorpion EXO waxed denim shirt is excellent
- fits to size - if you like roomy, order a size up

Reason I chose this business:

Easy to use site
Good variety of products
Good prices

Quality
Thumbnail of user anthonyp2213
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Fits very well and so far has held up excellently from regular use.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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