• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,666
Neutral
235
Negative
324

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user joshuae500
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy to use online shopping experience little effort to check out and great delivery times can't ask for more

Reason I chose this business:

They always have what I need and make things super easy

Reason I chose this product:

Vortex levers

Quality
Thumbnail of user leww23
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

They have what I am looking for and I get it fast. That's it. Whole review done.

Reason I chose this product:

Recommended

Quality
Thumbnail of user timm2154
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Purchased a vance and hines tuner for my 19 road glide, works very well.
Purchased a set of vance and hines short shot exhaust for my 00 sportster, doesn't fit with my kuryakyn forward controls.
Revzilla says they will fit with some forward controls.

Not mine. Sent them back!

Made contact about the exhaust issue, they ok'd the return and I sent it back...

Reason I chose this business:

Revzilla had both products in stock..

Reason I chose this product:

Vance and hines are well known for their products. I wanted an upgrade that I didn't have to worry about any problems with.
Unfortunately the exhaust didn't fit with my other upgrades..

Service
Quality
Thumbnail of user richb613
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Four days ago I placed an order for a jersey they said was in stock for four days I got emails thanking me for my purchase they charged my credit card but never seen a tracking email the next day like they said I would on the end of the fourth business day I called to check on it and was told my order was cancelled I should have received an email I did receive the email while I was on hold to speak to them and still receiving emails thanking me for my purchase after that email so when they say they ship with one to two days is wrong it took them four to realize they sold me something they don't have now I'm four days behind and will now not have a jersey for the first race of the year because now I have to wait another one to have one shipped from somewhere else piss poor decision on there part supplying three race bikes anybody know I spend thousands every year on bikes and dont have time to be yanked around tried to give you my business but have proven to me you can't be relied on

Service
Value
Shipping
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com and reference this review. Please include further details regarding your shopping experience/issue

Thumbnail of user ericd1477
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase
• Updated review

I have been a Revzilla customer for over 10 years. I have always had great service and the parts are delivered in a timely manner as promised. The geek squad gives good advice and they are knowledgeable. I will continue to rely on Revzilla for my motorcycle needs.

Quality
Quality merchandise, quick shipping
November 25th, 2023
Verified site experience
• Previous review
Happy that the back order came in quickly
August 28th, 2023
Verified site experience
• Previous review

Happy that the back order came in quickly. Email contact was just in time for my next ride.

Good service, quick delivery, and products as advertised
July 1st, 2023
Verified site experience
• Previous review
Thumbnail of user nathanf472
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I've ordered lots of times over the years and I have always been satisfied.The items I bought were replacements and on closeout, and match existing bags I already have. I figured that I better order replacements for my worn out gear before they were no longer available. The Cortech super tank bag 2.0 is different than my original; the new one doesn't expand like the last model (of the same name!) did. I've owned the Cortech super 2.0 tank bag, tail bag, and saddlebags for years, and would have a 5 star review if the zippers were better. It's a shame to need a tank bag replacement just because the zipper is broken.

Reason I chose this business:

The items I bought were replacements and on closeout

Quality
Thumbnail of user waynem1190
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Love it great shield love the color and the vision is awesome even on cloudy rainy days water beads right off couldn't be happier 😊

Reason I chose this business:

Bought my helmet through RevZilla and was very happy with helmet had a good experience, great product great shipping 👍

Reason I chose this product:

Love the color, and the look and needed a upgrade from mask that came with helmet. Love it very happy with product and shipping

Quality
Thumbnail of user anthonym3329
1 review
0 helpful votes
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March 24th, 2024
Verified purchase
• Updated review

The original order took a long time to show it had shipped, it showed in stock, I actually contacted customer service and got an email saying it shipped shortly after the contact. The tracking number just stated a label had been created for a few more days. Over a week after the order was put in the riding jeans show up and they are the wrong size. I contacted customer service and a return label was generated and a new order entered. I am now waiting again for the tracking information. Maybe in another week I will hopefully get the order properly fulfilled.

The customer service issue was resolved in about 5 minutes. I sent a photo of the wrong size and a new order and return label was quickly generated. I can't say the same about the fulfillment and shipping aspect of the experience

Reason I chose this business:

Past experience with them

Reason I chose this product:

My wife had a pair of these riding jeans before.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Quick and easy
January 23rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

I have used them many times in the past

Thumbnail of user brucen384
1 review
0 helpful votes
  • Send Message
April 20th, 2024
Verified purchase

Arrived early as Revzilla usually delivers as set. Love working with them and the variety is always amazing. I always check Revzilla first when I need gear

Reason I chose this business:

The variety pricing and delivery

Reason I chose this product:

Needed riding noots

Quality
Thumbnail of user belr2
Bel
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Site was very easy to use and found what I was looking for at a great price

Service
Quality
Thumbnail of user laurences136
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

Ordering was quick and easy. Splitting the shipment (front tire one day and the rear tire a day later) was slightly disappointing. If there had been an immediate need for delivery it could have been problematic.

Reason I chose this business:

Returning customer

Reason I chose this product:

Dunlop is a tire brand I’ve been using for a long time.

Quality
Thumbnail of user emmittk10
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

First horn must have had something get inside horn…hope this one works better

Reason I chose this business:

Easily found my replacement horn on google search

Thumbnail of user andrewk1584
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase
• Updated review

Ordered Wednesday morning with 2day shipping included being an RPM Member. Didn't show up until the next Tuesday afternoon. My complaints about the slow shipping and supposed "premium RPM Member customer service" were essentially scoffed at. 3yrs I've been a member mostly to support their YouTube content but it's not worth it.

My complaint wasn't taken seriously.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We do apologize. The 2 day shipping is on eligible items. Oil is not able to be shipped expedited and must be shipped standard ground. We do apologize for th delay that this caused.

Good selection
January 13th, 2024
Verified site experience
• Previous review
Thumbnail of user dales808
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase
• Updated review

Great selection of items I was looking for. Only issue is some armor items do not have dimensions listed. One item was mislabeled but Customer Service made the exchange happen with smooth efficiency.

Reason I chose this business:

All good stuff motorcycle related!

Service
Quality
Good search feature and expedient checkout
January 16th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Like to support YouTube channels

Thumbnail of user nayner
1 review
0 helpful votes
  • Send Message
May 31st, 2024
Verified purchase
• Updated review

Excellent service, difficult shipping. Expensive return shipping.

Return item.

Reason I chose this business:

Price and availability

Service
Quality
Excellent service
May 12th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Price and availability

Thumbnail of user brandonh1120
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Received my parts alot faster than expected. They were exactly what I needed,and my repair was a success!

Reason I chose this business:

Reputable service

Reason I chose this product:

Revzilla ratings

Quality
Thumbnail of user antonios535
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Always has a great selection and the prices are fair

Reason I chose this business:

I choose RevZilla over Cylcle Gear every time

Quality
Thumbnail of user douglass1312
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

My experience with your site and delivery of product has always been great.

Reason I chose this business:

You have been great about getting products out to me in the past.

Reason I chose this product:

Reviewed highly on a number of authoritative sites.

Quality
Thumbnail of user larsk48
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Awesome overall. Amazing help and quality. Loved everything I got

Quality
Thumbnail of user carltono18
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Was looking for MTB gloves and found some on sale. Used the sizing chart and when they arrived they fit great. Always good to get a bargain on closeout items and use my Zilla cash!

Reason I chose this business:

Had Zilla cash waiting for use

Reason I chose this product:

TLD is a well know moto gear company so I thought I would try them for MTB gloves

Quality
Thumbnail of user charlesr2371
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

The return process was painless but I would have rather receive the helmet in the size I needed the first time. I measured my head exactly per the sizing chart and it was so tight I could barely get the helmet on. That's too big of a difference. Please update the sizing chart for each helmet manufacturer.

Quality
Thumbnail of user glogoemr
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Great support system, found from YouTube videos, Solid gear for a solid price, can't be said any other way. Helmet was a little tight so I may size up next time, however not actual gear or merchandise issue.

Reason I chose this business:

Lots of information from Revzilla team, both on web page and other platforms.

Quality
Thumbnail of user michaelp6820
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

I wanted some more casual looking boots to ride from Baltimore to Norfolk for Easter. I ordered the boots the Sunday prior and they arrived as promised with plenty of time to spare before my trip. The boots fit well and were comfortable.

Quality
Thumbnail of user racerduder
1 review
0 helpful votes
  • Send Message
March 7th, 2024
Verified purchase

This is my third pair. I use them every day and wear them all day, rain or shine. They last ( waterproof) for about three years before the sole wears out and they begin to leak. I put a piece of duct tape on the toe and that gets them through the last winter. Price was the same three years ago.
Always keep my feet dry until the end.

Reason I chose this business:

Fast shipping, fair price, usually on stock.

Reason I chose this product:

Price, quality and longevity.

Quality
Thumbnail of user jimmyn146
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

I got a helmet that didnt fit right even though I measured. So when it came to swap it for the next size up revzilla charged a 10 dollar shipping fee which I find to be irritating in the modern day especially when it comes to sizing.

Service
Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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