• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user vaughns64
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

My favorite site to buy from. Easy to find parts, pricing is right in range with everything else and even eBay sometimes. Shipping is always fast. You honestly just can't beat revzilla!

Quality
Thumbnail of user johnk6109
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I paid for RPM for the two-day shipping and the order took seven days frthe day the order was placed

I placed the order on a Thursday morning and he said it was processed on Friday and did not ship until Monday. The item page said ships within 24 hours

Quality
Thumbnail of user charlesb3713
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Helmet fits in the head, cheek pads need worn in or replaced as they squish my face. Would be nice if it came with an option for smaller pads for people with rounder faces, but good product overall.

Reason I chose this business:

Same price as main site with wider selections and options

Reason I chose this product:

Price and aesthetic. Other helmets looked amazing, but didn’t fit with my personality. Simpler design was a better fit.

Quality
Thumbnail of user josem2535
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

5 stars like always with Revzilla. I needed a replacement kickstand in chrome for my GFs Dyna Low Rider, and a shorter kickstand for my lowered Dyna Low Rider S. Perfect.

Reason I chose this business:

Because they are hadst down the best.

Reason I chose this product:

It's what I was looking for.

Quality
Thumbnail of user josephr2597
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Always and easy experience. I am a RPM member now and it helps make the process even easier. Recommend the program and the company!

Reason I chose this business:

RPM member so I trust them.

Reason I chose this product:

Needed replacements after a wreck

Quality
Thumbnail of user charleys41
1 review
0 helpful votes
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March 11th, 2024
• Updated review

I want to start with that any one who hides behind fine print is hoping no one reads it. Revzilla is deceptive in listing items as being in stock when they actually are not in stock but available from the manufacturer " In Stock, Ships in 5-7 working days" isn't factual. What it means per the fine print is that they do not have it in stock but will need to order it from the manufacturer and they may or may not be able to ship it out in 5-7 working days. I've been a long time customer of Revzilla and Cycle Gear, but since they all merged or were bought out by a large conglomerate the customer service has declined big time. When I called to find out about when an item I ordered would ship the customer service agent's only answer was to show me the fine print. When I mentioned they lost a customer all he said was to ask if there was anything else he could do for me.

Service
Value
Shipping
Always easy
February 20th, 2024
Verified site experience
• Previous review
Good experience
September 25th, 2023
Verified site experience
• Previous review

Good experience. Great service with the chat feature.

Thumbnail of user jackm1741
1 review
0 helpful votes
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May 14th, 2024
Verified purchase
• Updated review

The item I needed was easy to find. It arrived at my house in short order and in good shape.

Reason I chose this business:

I try to buy from RevZilla when I can to support your shop and the community that you in turn support.

Quality
Revzilla is a great place to shop for your MC needs
November 24th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Support Common Tread.

Thumbnail of user sheldonm91
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

I've been using RevZilla other the past 5+ years for all of my motorcycle accessories and apparel. Ive never had a bad experience and this purchase for a new helmet was no different. My product arrived in great condition in 2 days as expected. I will continue to order everything I need through RevZilla!

Reason I chose this business:

Great prices, great return policy, great customer service

Reason I chose this product:

Finally needed to upgrade my bell helmet. Bell fits my head perfectly and I wanted get my own opinion on their top line helmets. I loved my previous helmet so I have no doubts the Race Star will live up to the hype.

Quality
Thumbnail of user eddieb327
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

So I recently removed my bar mirrors and installed fairing mounted mirrors on my Ultra Limited. Upon completion of the install, I could see that the holes in the lever mount were a terrible look and it absolutely needed something to fill it (on BOTH sides). I looked up mirror hole fillers and came across the Joker Hole fillers. Now I cannot imagine ANYONE removing only one of the two mirrors (because all motorcycles should be symmetrical right?) so when I found the Joker hole fillers, I placed the order for almost $40, with the shipping. For as small as it was, I believed that I was paying $40 for TWO, not one. I did not read the item page well enough to see that I was paying for only one and not a pair.
In no way did I imagine that just ONE of these tiny pieces of metal would be so expensive. Normally these days, I would just blame Bidenflation but if I had purchased two, it would have cost $80 and that little piece of metal is not worth that much. I can go buy a aftermarket light for $200 and that is a model specific piece of electronics where it SHOULD cost that much, unlike this tiny hole filler. I do not know who exactly is responsible for such a markup, but motorcycle parts and accessories are expensive enough and a small item like these should be less of a cost for how minute the item is in the grand scheme of all things motorcycle.

I complained that I was paying too much for one, when it should have been a pair and they apologized but only offered me a refund if I sent the item back. Too much of a hassel.

Reason I chose this business:

I have purchased items before and was happy with my experiences...until now.

Reason I chose this product:

Needed to fill the hole left by the removal of the mirror and these looked like the best option.

Service
Quality
Thumbnail of user simonf232
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

I ordered the wrong size jacket. And when I called to have it returned, the gentleman on the phone helped me exchange it for the right size.(so I thought.) you should never trust an old fool. Because he didn't know his own size.
But they still sent me two return boxes with paid shipping and I sent them back both the jackets and ordered the one I wanted(in the right size) and still managed to get it at the discount price.
Had my refund within a matter of days, and am very happy both with my jacket and the amazing service at Revilla.
Frankly, I expected them to charge me for at least one of the returns, but they didn't. Could be part of the reason I still shop there year after year.

Over a weeklong. I contacted customer service two times dealing with two different issues. They were able to solve them quickly , without problem and no guilt trip about you should have or why didn’t you? None of that crap just how can we help you. Love it.

Reason I chose this business:

Have shopped there for many years, and I’ve always been pleased with their service and product

Reason I chose this product:

I have always purchased Dionisi products and purchased most of them from RevZilla If it didn’t fit, they change it or take it back no problems.

Service
Quality
Thumbnail of user dudleym30
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

I ordered the Belstaff boots from RevZilla since they had my size and received them in good order with quick shipping. They seem like good quality boots with reasonable pricing and good service from RevZilla.

Reason I chose this business:

RevZilla had the Belstaff boots that were sold out everywhere else but RevZilla fortunately had the boots I needed for sale.

Reason I chose this product:

The Belstaff boots are meeting my needs and since I’m disabled, they had the features needed for everyday use and support.

Quality
Thumbnail of user pauls5664
2 reviews
0 helpful votes
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May 23rd, 2024
Verified purchase

Great and speedy service. Awesome products and how to do videos.

Reason I chose this business:

Spectacular reviews

Reason I chose this product:

Good reviews and awesome service

Quality
Thumbnail of user gavinb179
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Product was "shipped" out the next day after using but did not actually get sent to me until almost a week after I was notified.

Reason I chose this business:

Product was out of stock at other retailers.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user breonb1
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Shopping was fine. But the helmet is super quiet. I had a helmet that was a Techno 2.0 and it was way louder than this one. The helmet doesn't my my ride enjoyable like my last helmet did.

Reason I chose this business:

Brother told me about it.

Reason I chose this product:

Needed a helmet

Quality
Thumbnail of user ar820
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

This was the only place that I found that I was able to get riding boots that actually fit my feet! I was even able to get a small discount that helped a lot.

The chat line was very long and I kept getting cut off. The phone call was much better.

Reason I chose this business:

I wanted to see what they had to offer.

Reason I chose this product:

I needed a good quality riding boot that was not going to break the bank that would actually fit my small feet.

Service
Quality
Thumbnail of user suew841
Sue
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase
• Updated review

Everything came very fast and was very well received!

Reason I chose this product:

It was a gift.

Quality
I never got the 10% coupon!
May 11th, 2024
Verified site experience
• Previous review
Thumbnail of user walterb856
3 reviews
0 helpful votes
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May 24th, 2024
Verified purchase

Easy to navigate website and good overall prices.no problems placing order

Reason I chose this business:

Price and stepped to receive order

Reason I chose this product:

Price and need

Quality
Thumbnail of user amadeuszk1
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase
• Updated review

Fast delivery always nice customer service with huge experience and price matching

Reason I chose this product:

Revzilla all products what u need availability

Quality
Always awesome Prices
March 1st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Always i choice revzilla fast delivery and good customer service

Always awesome
February 6th, 2024
Verified site experience
• Previous review
Good good and good
November 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Special offer

Best of the best
November 22nd, 2023
Verified site experience
• Previous review
Thumbnail of user josephb3660
1 review
0 helpful votes
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May 24th, 2024
Verified purchase
• Updated review

Ordered 2 helmets. Both arrived very quickly And with no issues

Reason I chose this business:

What I was looking for and had a good price

Reason I chose this product:

Wanted it, lighter colored and lighter helmets for the summer

Quality
Helmets
May 24th, 2024
Verified purchase
• Previous review

Ordered 2 helmets. Both arrived very quickly And with no issues

Quality
Thumbnail of user michaeln2589
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase
• Updated review

Easy and quick. Tire arrived quickly. According to date code about a year old.

Reason I chose this business:

Trusted supplier

Quality
Quick and easy!
September 21st, 2023
Verified site experience
• Previous review
Thumbnail of user isaiahi23
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The gloves I received were a great combination of comfort and safety which is perfect for new riders.

Quality
Thumbnail of user kevinn1063
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase
• Updated review

Couldn't find the air filter I wanted 😥. I was looking for a better alternative to open.

Reason I chose this business:

Most of what I want!

Quality
Fast help 🙂🙂🙂
March 7th, 2024
Verified site experience
• Previous review
Thumbnail of user dennisd1421
1 review
0 helpful votes
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May 15th, 2024
Verified purchase
• Updated review

I ordered slip on mufflers and decided I didn't want them before they arrived I returned them for a full refund, I sent them back for a full refund.

I called to tell them that I had a return and they were very helpful

Reason I chose this business:

Past purchases always prompt delivery

Reason I chose this product:

I had some in the past

Service
Quality
Always have what I want and shipping is very good
May 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Previous order

Thumbnail of user jonb1024
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

The headlight bulb works great. The turn signal bulbs changed the flash frequency and were a weird color even though it was white bulbs through a colored lens. I know there's a resistor or something to help with the LED bulbs, but I just don't want to mess with it.

Reason I chose this business:

Have a great variety of parts.

Reason I chose this product:

I thought they would work differently. Nobody's fault. I just had different expectations.

Quality
Thumbnail of user stank167
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I've always had a good experience with RevZilla. The prices may not be the lowest on the interweb but the selection and inventory levels are great, the items ship quickly and I've never had an issue.

Reason I chose this business:

Wide selection, in stock, ships quickly

Reason I chose this product:

I've used this tire before

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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