• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user kevinl2730
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

Nice Pipes and intake (Vance & Hines) Plus FP4 Tuner. Replaced the stock equipment on a 2022 FLFBS 114 Fatboy. Directions supplied could have used some tweaking But all in all an easy one man operation. Everything fit and worked great. Love the sound of the short shots! You can feel the boost in performance from stock.

Reason I chose this business:

Some guy on the street corner in a RevZilla hat paid me $20.00!

Reason I chose this product:

Because that's the way the coin landed!

Quality
Thumbnail of user melissau737
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

We love Revzilla and always find exactly what we're looking for! Best prices and the website is easy to navigate!

Reason I chose this business:

Because we love you!

Thumbnail of user shawnw728
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

My order was shipped the day I ordered it. I got it a few days later.

Reason I chose this business:

Randomly choice of sites

Reason I chose this product:

Looked like a power ranger helmet

Quality
Thumbnail of user jeremyw1031
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Overall, it was pretty simple. Not much to explain. I ordered what I wanted, received it in a fast fashion and I got what I wanted it a fast time frame. What else could ya ask for?

Reason I chose this business:

Very reputable, and I've delt with reveille before as far as pricing out a race suit and trying to get that proper fit over the phone. The customer service that I received was A++++ and thats why I keep coming back.

Reason I chose this product:

I wanted to upgrade my HD sena 50s speakers to the Harmon Kardon. Super easy install and upgrade

Quality
Thumbnail of user helenr1246
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Beginner getting some first gear here :) Tried a few things on in the store and got some great advice from the knowledgeable staff. Some items weren't available in store so I ordered them online. Had to return one item because of sizing and the customer service rep not only processed the return but made recommendations about alternatives. LOVE this place!

Excellent service, above and beyond!

Reason I chose this business:

Reputation.

Reason I chose this product:

Reviews and photos.

Service
Quality
Thumbnail of user roberte.c
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

I have always been pleased with them. Knowledgeable, fair prices, expedient. Question and answers if needed about a product...

Reason I chose this business:

Good question...I found them years ago and they are pretty much my go to supplier..

Reason I chose this product:

To replenish what I have been using...

Quality
Thumbnail of user bruces1335
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I got an AlpineStars Tech Off Road Vest and it wouldn't work. A quick call to customer service and they said "you're not the first one, but you have to take the back panel off and flip the "Shipping Switch" and then it fired right up.

Reason I chose this business:

I usually do for moto stuff

Service
Quality
Thumbnail of user donl593
Don
1 review
0 helpful votes
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February 23rd, 2024
Verified purchase

The site is fairly easy to navigate and the customer service agent was very helpful.
The prices were good too. The fitment of the helmets was good. I did go a size bigger than the measurement suggested for myself and glad I did.

Reason I chose this business:

It was the only site that had what I was looking for.

Quality
Thumbnail of user davet1225
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Easy site to use fast and easy. No problem finding what I was looking for and moving on to check out.

Reason I chose this business:

Great company fair prices

Quality
Thumbnail of user gregw1135
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Was a little skeptical when I bought the first pair of Aggressor 2.0 pants/shirt. They are by far the most comfortable base layer garments I've ever worn. I wear them on the snowmobile, Harley, and hunting. They put Under Armor and others to shame.

Reason I chose this business:

Ease of ordering and quick delivery

Reason I chose this product:

Fantastic brand.

Quality
Thumbnail of user roddyc2
1 review
0 helpful votes
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May 17th, 2024
Verified purchase
• Updated review

The quality of the products its great. They ships fast.

Service
Quality
Great products, warranty ang fast shipping
December 22nd, 2023
Verified site experience
• Previous review
Thumbnail of user pauli713
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Great customer service! Ben helped me get what I wanted at the best price. He was patient and informative. Give Ben a raise.

Thumbnail of user coreyc251
2 reviews
0 helpful votes
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March 21st, 2024
Verified purchase
• Updated review

Another great purchase from Revzilla. The product I ordered arrived with a manufacturing defect, and Revzilla had a replacement to me in two days! Excellent customer service!

Described above.

Reason I chose this business:

Great customer service and strong inventory.

Reason I chose this product:

Good experience in the past

Service
Quality
I like Revzillas pricing and variety
April 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great selection and price

Thumbnail of user ..51
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Pay attention to the posted measurements. What is posted are true measurements, not our assumed sizes. I didn't measure and got the wrong size for my husband's jacket. Easy, fast, uncomplicated replacement. And, he LOVES his jacket!

Service
Quality
Thumbnail of user jeffh2348
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

I needed a replacement visor for a limited edition helmet and revzilla had them in stock. I'm super excited I didn't have to get one that didn't match. I received the item and everything fit perfect. 🙏🙏

Reason I chose this business:

One of the only places who had the item I needed.

Quality
Thumbnail of user michaelh8275
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Saved about %50 from MSRP thanks to the price match. And revzilla saved me from a $700 mistake (knee braces that don't fit my thicc knees) thanks a great return policy!

Helpful and knowledgeable customer service

Reason I chose this business:

Best in class SEO

Reason I chose this product:

Great video overviews.

Service
Quality
Thumbnail of user carlosm1224
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
• Updated review

Ease of use of website and great assortment.
Fast delivery and helpful tracking.

Reason I chose this business:

Great assortment

Quality
Shipping address takes a while to set up
November 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Quality products, great customer service when an issue with the order happens

Excellent experience
November 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Easy to place order

Easy to place orders
November 2nd, 2023
Verified site experience
• Previous review
Thumbnail of user omarn65
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Ordered items didn't get them within the promised timeframe. No one contacted me about any shipping issues or delays or whatever and in fact I just got the last item yesterday from order made on 1/26. Apparently one item never crossed over to shipping even though items were paid, another one or two items were outsold and the other one just arrived yesterday. So Revzilla is selling stuff that they not even know doesn't exist in the inventory. I know that you guys rely on third party companies to complete your business but come on get on track.

Well they listened they found and the fixed. Simple (thanks Kit..)

Reason I chose this business:

Revzilla is known by me for over 10 yrs.

Reason I chose this product:

I thought that seat was going to help me with the ride that I have. I’m only 5’2” and the manufacturer stated that this seat would help set rider closer to the ground and IS NOT. So waste my money. ( Not your fault though)

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We looked at your order and do see all items shipped on this order the following business day. We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue.

Thumbnail of user daveh529
2 reviews
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

The website experience was good. But the site seems to cut their description short rendering/causing parts not to fit. I had to go to my dealer to get it correct.

Reason I chose this business:

Springs and comp rel socket

Service
Quality
Just another 5 star day
July 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Part selection

Just easy and delivery is always great too
July 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Its my on line go to moto shop

Thumbnail of user justina620
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase
• Updated review

You guys rock, fast shipping, great prices. Love the deals and the quality of seevice.

Reason I chose this business:

Zilla cash and govx discount, huge selection and great customer service

Quality
Love revzilla
August 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

You guys rock

Thumbnail of user vinayt15
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

I had few questions regarding the product shipment. Chatting with the support team led to quick response. Order was processed within a day and shipment notification was provided.

Reason I chose this business:

Repeat order

Quality
Thumbnail of user daviss103
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Large variety motorcycle gear and accessories ranging from different price points. Easy to navigate and shipping is quick

Reason I chose this business:

Friend recommended

Reason I chose this product:

I need motorcycle gloves

Service
Quality
Thumbnail of user williamr3148
1 review
0 helpful votes
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May 17th, 2024
Verified purchase
• Updated review

Found the product I wanted easily and it was shipped quickly..

Reason I chose this business:

I've used Revzilla for several years for buying many products, and have found their selection of products wide and service quick and complete.

Reason I chose this product:

Because I needed it.

Quality
Order was placed quickly
May 31st, 2023
Verified site experience
• Previous review

Order was placed quickly. Remains to be seen how fast the item gets here.

Reason I chose this business:

Used before with great satisfaction,.

Thumbnail of user mikhaili11
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Shipping to Canada took a long time, but the product itself is great.

Quality
Thumbnail of user gavenr1
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The quality of the product was amazing but not much available sizes

Needs more sizes

Service
Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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