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RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
As advertised. Loved free shipping. Highly recommended.
Price and free shipping.
Replace existing.
Fast service and easy order process. Quick delivery
Very impressed with deliver to Canada. Prompt and hassle free service.
Product availability and pricing
Warn in cold weather worked well had very good fit and a quality purchase.
Best selection and good customer service in the past
Recommended by my son
Glove measuring guide on the website was off by over and 1/2 inch and it costs $7 to send back a $40 pair of gloves. A waste of money.
Return. Customer service was clear and easy to work with. I still may not order from again.
Website east of use and variety of products.
Cost and features.
Revzillas page is easy to use and the service I fast! Within a week I received all of the items I purchased!
Fast reliable and have the items I need
They are specific to the motorcycle we have
Tire was in stock and priced competitively with other vendors. Shipped promptly and received sooner than expected. Another awesome Revzilla shopping experience!
Great service and competitive pricing.
It was available and I needed it soon.
...and arrived two days before the estimated delivery date. Not complaining because it was early, but an accurate delivery time would be helpful.
Previous good experience with Revzilla
Previous good experience with Revzilla
Not one issue and follow up was quick and easy. Definitely a great website to order from.
Had it picked out for awhile
The pants came quickly and feel reassuringly durable. It was great to see CE level 2 armor in the knees, but disappointing to find non-protective filler-foam instead of hip protectors.
I got these because I wanted a cooler pair of pants for summer riding that didn’t compromise too much on safety. I also liked that they can be worn as over-pants. When on sale (here about 50%), these seem to be quite a good deal.
Boots are great and arrived quickly. The video really helped me decide which boots to purchase
YOU COLLECTED ALL MY INFO AND SENT A DISCOUNT CODE ONLY TO DENY IT AT CHECKOOUT. THEN YOU SHIPPED THE ITEM AND PROVIDED A USPS TRACKING NUMBER THAT NEVER WORKED. NO WONDER...FEDEX DELIVERED THE TIRE.
HAVE THE TIRE I NEED
Jacket was in stock and shipped quickly and for free! I'm a repeat customer, and will continue to be.
I ordered a set of Vance and Hines exhaust everything rev Zilla did was fine the exhaust had come loose in the box one side had broken the zip ties which is v&h fault
Lots of other purchases through them
Vance And Hines is a reputable company
I ordered an MX-9 helmet on a Wednesday at 7pm and paid extra for expedited shipping. By Friday afternoon I still hadn't received a shipping notice, so I called RevZilla and was told that it was shipping that day, but wouldn't be to my house until Monday... I was told that I "ordered past the shipping deadline on Wednesday." There is absolutely no information on the website that indicates there is any sort of expedited shipping time cut off, but apparently there is.
When I called customer service I was told this and was also told that I should have known that RevZilla doesn't ship on the weekend... I in fact did know this information and it was the entire reason I paid for expedited shipping. Thankfully I was given a refund for paying an expedited shipping fee for something that showed up 5 days later instead of in 2 days or less.
RevZilla needs to do 2 things:
1- Make it very clear to customers that their company has a time where they stop filling orders for the day. (I could have just ordered off Amazon)
2- Work with a shipping company that ships things on weekends. As an online retail company in 2024 it makes very little sense to only be shipping things 5 days of the week, or having a cutoff time for orders considering that most people only have the weekends or week nights to shop online.
Everything was handled professionally and I was happy with RevZilla's help, but it sounds like RevZilla would benefit from hiring more employees to compensate with late night orders and weekend orders.
Was recommended by a friend and RevZilla had better sales than its competitors.
It had the MIPS rating
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
It's a bit confusing at first to understand the price of a full set of tires. Once I got the hang of it, it took some clicks to find the one right for me. Arrived within the week. Over all great experience.
Bought my helmet here. I trust the website.
Not the cheapest option but safe and affordable.
The Rinehart slip on plpes are as advertised, good quality and the shipment came ahead of the original scheduled time.
I have had good past experiences.
I am a previous owner of Rinehart pipes
Thank you for your professionalism and service. Love your products.
Price and products
What I needed
Was able to find what I was looking for, I just hope the gloves are durable enough for protection in case anything ever happened.
Heard good things from other ppl that ordered from you
Needed them, lost my old pair
Product selection is very good. Pricing at Revzilla is very competitive.
Product selection is really good. Pricing is reasonable.
Needed to replace burned out turn signals on the motorcycle.
Ordered a seat, it showed up 2 days later. It was wrapped in bubble wrap but still had room to move inside the box. I'll buy from RevZilla again.
Ease of ordering and speed of receiving the product.
Wanted a solo seat.
There was a mistake with the shipping. Items were delivered to an incorrect address. REVZILLA sent me a whole new order. Wow that's how to keep customers!
Replaced items no issues at all
The customer service and military / veteran support.
Fitment and availability
I confused shipping address with the intended recipient, but figured it out when I noted that it would go to the email address I provided.
Because the recipient and his daughter are avid motor crossers, and they both love Revzilla’s gear.
Revzilla has the same price as everyone else, but the ZillaCash makes it like a rebate. I ended up getting a TwinAir air filter for free. The pipe was shipped fast, installed easy, and sounds great. The downside was FedEx. FedEx around here sucks and I wish Revzilla would use a better carrier. Cost me 3 extra days and I had to pick it up because of FedEx.
Great selection of parts and ZillaCash.
I'm old school so to me Suzuki and Yoshimura go together.
Great Deals
Zillow cash good price nice customer service.Fast shipping.
Always helpful and fair with discounts.
Fit my helmet.
Always reliable, well packaged, and on time. My go to for gear.
Quality review content
The title says what it needs to say. I loved my products. It's just a slow shipment.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.comand reference this review. Please include further details regarding your shopping experience/issue