• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,669
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user pault2013
2 reviews
0 helpful votes
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April 5th, 2024
Verified purchase

I ordered a small radius tag frame and needed to exchange it for the large. The process was seamless.

The salesperson was courteous and knowledgeable.

Reason I chose this business:

Price, inventory and great return policy.

Reason I chose this product:

Smooth custom look

Service
Quality
Thumbnail of user cesara204
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Awesome 🏼 the helmet is really comfy and exactly the same as the images

Quality
Thumbnail of user jeffreyg1015
1 review
0 helpful votes
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May 8th, 2024
Verified purchase
• Updated review

Always great always ship in a reasonable time. Great all around service.

Reason I chose this business:

Great all around service

Quality
Great service
January 17th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great people

Always great service
November 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great compsny

Thumbnail of user lincolnt34
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I would like to return I noticed I got the wrong battery

Quality
Thumbnail of user lvx3
LV
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Quick and easy accompanied by great service. Wouldn't be able to say what could be done better.

Reason I chose this business:

Had the item I was looking for at a reasonable price and free shipping

Service
Quality
Thumbnail of user johna5760
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

Service was excellent. Received my package quickly & got follow up to make sure I got it.

Quality
Thumbnail of user dennism2430
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

We were looking for and received a lightweight DOT approved helmet for our grandson (age 5) and that is exactly what we got and it fit him perfectly.

I had a credit for my next purchase and it was not coming up on finalizing my purchase called customer service and they fixed it right away.

Reason I chose this business:

We have purchased other products from RevZilla and had great experiences, so we knew that if there was any problem RevZilla would make it right.

Reason I chose this product:

Was the one of the only youth helmet available in his size; plus the style I wanted for my grandson.

Service
Quality
Thumbnail of user larryg1223
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I ordered a new tire for my Harley. It came 2 days sooner then expected and was in great shape

Reason I chose this business:

I am a veteran and they have discount programs along with their sister stores. Also what ever I need it’s in. Stock or soon will be.

Reason I chose this product:

I get the max tread life out of these tires as I ride about 40,000 plus miles a year

Quality
Thumbnail of user keving2183
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Great price and free shipping.had just what I was looking for.

Reason I chose this business:

Best price free shipping no sale tax

Quality
Thumbnail of user raulc299
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Fast and easy……….,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Reason I chose this business:

Used prior to

Reason I chose this product:

Needed a replacement

Quality
Thumbnail of user richa1656
2 reviews
6 helpful votes
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May 8th, 2024
Verified purchase

Easy to navigate and get. My bike is ready for whenever I need new tires put on.

Reason I chose this business:

Go to supplier

Quality
Thumbnail of user benv607
Ben
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

The search by bike feature worked very well. Much better than Amazon.

Reason I chose this business:

The total was about $9 higher than Amazon. I went with Revzilla because I wanted my money to go to a company that support’s motorcyclist.

Quality
Thumbnail of user royd450
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Easy to find what you need, at great prices. And in stock.

Reason I chose this business:

Availability of items I needed.

Reason I chose this product:

Needed front axle sliders and revzilla was the only one that had them in stock.

Quality
Thumbnail of user michaell6934
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Fast shipping and great dates on tires nothing old

Reason I chose this product:

Needed them

Quality
Thumbnail of user rodneye110
2 reviews
0 helpful votes
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May 8th, 2024
Verified purchase

Easy to use and price good. Liked return policy but did not need it. Thank you

Quality
Thumbnail of user benan
1 review
0 helpful votes
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May 8th, 2024
Verified purchase
• Updated review

Fast easy and you have the parts I needed
With good delivery times

Reason I chose this business:

For the same reason mentioned above, good supply of parts and fast easy site to navigate

Reason I chose this product:

I liked these guards because they have three points of contact with the engine or frame intersection points and not on a point in the middle of a frame member with a clamp

Quality
Fast easy and you have the parts I needed
April 26th, 2024
Verified site experience
• Previous review
Reason I chose this business:

For the same reason mentioned above, good supply of parts and fast easy site to navigate

Thumbnail of user felipes122
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Fully recommend RevZilla. Many options and brands to choose from

Quality
Thumbnail of user donnab3773
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I received what I ordered and it fit just right.
All is good so far.

Reason I chose this business:

It came up in my search for a drive belt for my 4 wheeler

Reason I chose this product:

The size and cost

Quality
Thumbnail of user johnb12202
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

Easy to find parts that fit the BMW. I received the battery within a couple days.

Reason I chose this business:

Returning customer

Quality
Thumbnail of user carolinek390
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

Easy shopping experience and appreciated the link to affirm to pay in payments. Bought a motorcycle jacket for my boyfriend for his birthday and the sizing video really helped. He absolutely loved it and looks perfect on him 😊

Reason I chose this business:

Gift for boyfriend, found your site from him showing me jackets here

Quality
Thumbnail of user olyaw1
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Great, but all the returns cost me $9, and it's hard to guess if the item is comfortable for you or the size from one try sometimes.

Quality
Thumbnail of user timothyk838
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Product worked great for my application. They are fully adjustable to fit different height riders. Installation was simple. Sad I didn't get a sticker though 😜

Reason I chose this business:

Bc they are the bestest.

Quality
Thumbnail of user johnt5078
2 reviews
0 helpful votes
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March 7th, 2024
Verified purchase

Prompt delivery and product in good condition. Price is a little high, but the jacket is outstanding, and Revzilla handled a return quickly. Overall very satisfied.

Return

Reason I chose this business:

Availability of the product.

Reason I chose this product:

It’s $#*!in’.

Service
Quality
Thumbnail of user evils2
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

The customer service/chat dude really helped me out. Will come back for that kind of service. I had a rough day and i needed a win. Thankfully this customer service person was very very good.

Service
Quality
Thumbnail of user seanx132
2 reviews
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Great thanks for hiding the pink helmet as Grey so only the true seekers of pink would find it hahahah

Reason I chose this business:

Cause you are biggest and baddest motorcycle accessories website to order from and we don't live near a good place where we can try them on in person

Sitejabber for Business

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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