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RevZilla has a rating of 4.7 stars from 8,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
I ordered two tires, in stock and supposed to ship within 24 hours. Five days later the order status is still processed only with no shipping information. Somehow I received one tire however could not get a hold of anyone to get information about the other one. No emails and phone calls were answered. Finally after 30+ minutes wait someone picked up the phone. Did not get an answer, just a promise to follow up.
It is true to size and it fits perfectly. It's not to lose but not too snug, and it doesn't get too hot
I’ve previously bought things from here and they were good
Good reviews
Everything I have ordered from Revzilla has been carefully packaged and arrives timely all the way out in Hawaii. So far I've ordered 2 helmets, pants and a windscreen. I plan on making many more purchases in the future for my Duke 390!
Great reputation. Fair shipping prices. Great selection.
I needed a new pair of riding jeans as my old ones are too big nowadays. I got a good deal on a new pair, as described & shipped quickly.
Previous purchases have always been satisfactory & customer service good when needed.
Previous pair were great just several sizes too big after some weight loss. Very comfortable, safety rated & reasonably priced.
The helmet is bigger than my small head for a small size and small woman but works for protect more than aestethic lets see how i get used to while on road.
Fast shipping, customer service was amazing. When I got my helmet it was to small they were very helpful and quick and getting the one returned and the right size sent to me. Helmet fits perfect will definitely order from here again.
Easy to navigate. Informative videos. Easy returns.
I know you have an excellent return policy. So, no need to worry about anything. Past customer. Always happy with the experience.
I'd like to review Revzilla's products but I can't because the $200 Forma Hyper shoes in Anthracite I bought were left by the shipper on the sidewalk outside my house in San Francisco and stolen. The company took zero responsibility and left me high and dry. Thanks Revzilla. You're the best!
Tip for consumers:
If your business model is to sell things from a remote location and ship them to the customers you should take responsbility for those products arriving safely.
Products used:
I ended up using nothing because my boots were stolen in the mail.
Ordered, no problems. Got USPS tracking number for the first item that never populated, just kept saying in transit for Friday delivery, then it showed up early without warning via FedEx.
The second items tracking was never valid. I try to watch for packages and open our gate. Without valid tracking, that's not possible.
Familiar with them, historically they ship well, handle returns well and have good prices and I tend to not get repackaged used stuff like some other place I've dealt with.
I've shopped at Revzilla for many years and have bought a majority of my moto things from them. I have been very satisfied with the overall quality and shopping experience from them. They fall extremely short is the apparel department. Revzilla does not have an apparel exchange program and sizing guides are a joke. Apparel item sizing can vary from size to size. If you need a different size, tough, you are stuck with having to return the item (and wait up to 3 business days to receive your money back) and pay for return shipping for the item. Its almost 2024 and Revzilla does not have a program that provides its customers the ability to purchase and exchange an item if it doesn't fit. Sure, you could go to Cycle Gear and try an item on but they won't have it in stock. This is a big issue that Revzilla needs to address. Offer your customers an exchange program.
Have not heard back from them in three business days
No other retailer(s) in my area offer the specific items and selection that Revzilla has.
Feedback from customers on products and the range of products that you offer
Shopping and placing order easy and quick 5 stars for that. Now let's see if the shipping is the same.
Order completed in a timely fashion. Service was quick and fast from ordering to delivery. My order really shipped in 24 hours after purchasing.
Received Two brothers exhaust for my Vulcan s and it sounds amazing! Install took about 10 minutes very easy process. After installing I did have to ride my bike for 30 minutes or so to burn off the newness of the exhaust due to it smoking and it was good afterwards.
Have the product I’m looking for and states it has quick shipping
I have ordered form them three times, every time I have had issues with shipping times, split shipments and twice shipments going missing. When you contact there customer service they are no help promise to resolve shipping issues but never do.do yourself a favor shop else where
Tip for consumers:
Don’t bother Amazon is better this company is a joke
Products used:
Jacket
Ordered helmet April 25 with $21.00 2-Day Shipping. Helmet not picked and shipped by RevZilla until May 4 (nine days). Order arrived, after weekend, on May 8. Total of about 14 days. Don't think I'll pay the extra shipping in the future. Will still buy from RevZilla.
Past experience.
Was an easy site to navigate. Fast shipping. Good prices and the best return policy.
They good too
So far my experience has been great and will happily return!
Guy in video is great! Will watch more of the videos
Availability
Quick and easy site to use. Always get things fast
Items usually in stock
Fair prices and free shipping what more could you want.
Free Shipping
Easy Peasy, couldn't have been any easier. AAAAA++++++
It's where I always shop for motorcycle stuff.
Great customer service. I'm going g to continue shopping here
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Revzilla has been my go-to website for ordering things for a few years now. Lots of stock, competitive prices, and good customer service.
Most importantly, they are large enough and have good enough logistics that they can facilitate you buying and returning gear that might not fit without punishing you through time or money.
Pricing, availability, shipping, customer service and a good customer service program.
The giving side deflectors I received were scuffed up and have circle indentation marks where someone had mounted it to their bike.
Trying to help wind buffeting
Good selection and sometimes excellent prices on close out, however shipping is hit and miss. Some orders of in stock items take a week even though they used ups. My recent order took 7 days a similar order with denniskirk.com arrived in 3. Both ordered on monday shipped on tuesday, traveled a similar distance.
I ordered a pair of boots as a birthday gift for my dad. I purchase it Monday and selected next day delivery for the extra 36 dollars. Hoping to receive it wednesday. Tracking from ontrac said they haven't received it, I called up revzilla.They told me it was going to be on time, and that there tracking is slow to update. Turns out the shipment never even arrived at ontrac til two days later. Ordered on a monday and receive on a thursday.It sat in their warehouse for two full days. When I call to ask for a refund of my shipment, they lied to me said it was on time, after debating with Customer rep what next day shipping means, they offered half refund of my shipping cost. Mind you, they offer free shipping to began with. What a scummy company, why offer shipping options when you don't follow through and also like most of the other review, there first time customer promo code doesn't work. Never doing business with this company, stay away.
THE SELECTION
Tip for consumers:
Don't pay for shipping, don't expect your items to arrive on time or anytime. Also word of caution if your stuff goes missing or damage , it's between you and the shipping Carrier not Revzilla. Just Avoid this company for the headache it will bring.
Products used:
none, the boot is a gift.
I called customer service to verify sizing. Items that arrived were much too big and I didn't realize it was my expense to return, and then reorder would occur shipping when not over the $75 free shipping minimum.
I was mislead on sizing and exchange.
Seemed like a knowledgeable and well known site
Needed a pair of fingerless gloves, lost mine. Not crazy about buying online without being able to try them on. I ordered two pairs, they came in different shipments, and they actually fit great when I got to put them on.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Steven, We do apologize for the issue with your delivery. Stolen property is an issue for your local police department. We do suggest if you are having items delivered and this is an issue in your area to have packages shipped to a different address where there is not this problem. A friend or family member. Unfortunately, this is not an issue we have control over. Per our Delivery Policy Typically packages will be left at your door and do not require a signature. Sometimes we will ship an item vendor direct and those vendors may require a signature on their shipments. If you absolutely need one way or the other, please contact Customer Service before placing your order.