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RevZilla has a rating of 4.7 stars from 8,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
I've bought quite a few things from Revzilla and consider them to be the best online retailer for motorcycle gear.
Selection and price.
Wonderful customer service via the phone line. She was extremely helpful about the size and description of the helmet. I also had an issue with my shield and was blue to get that switched out no problem. A++++
My boyfriend gets his accessories through you and recommended you.
Revzilla was awesome: timely shipping, super informed about the policies. Love it... But the Oxford leggings, honestly not a fan. They were a quick purchase and the reviews seemed nice but apparently if you have a large waist, you have larger calves. The pants fit perfectly at the hip and thigh, the armor moved into position nicely when on a bike but the bottom part of the pants was floppy like a boot cut which is not what I wanted. Probably won't purchase these again.
Just like many of my previous purchases from Revzilla, this one was quick, easy and the product shipped right away. I don't ever recall having an issue when I purchased from them, so I continue to do so.
I am familiar with their purchase policies and have an account with them that makes my purchases quick and easy.
Revzilla has a big selection of harley parts and their prices are lower than what you can get at your local dealer. The best part is their return policy and no restocking fees on whatever you buy. Tires area also cheaper than most MC shops. Good if you are buying more than one set at a time.
I chose the new Alpinestars Bionic tech V3 jacket.It arrived super fast,I wore it out on some sick sigle track,love the jacket,love this site
Used it in the past for Boots,gloves, goggles, helmet,pants,parts,jerseys.Always fast delivery
I'm very reluctant to buy shoes online since it's generally hit or miss. The size 9 shoes fit perfectly.
Breadth of products and convenience.
Reputation.
Revzilla's selection is very good, free shipping is a plus, and some of the customer reviews can be helpful.
I’ve bought from them for eight years with good results.
I like the Merlin gear because it’s less plasticky than other brands like Klim and Revit.
Needed a head liner for my helmet which was out of stock for various reasons. I asked to be notified when the part would be available again and received a notification about four months after. Flash forward four days and I have what I need. Good stuff...even if it's automated.
Ease of use and availability. Reviews help as does their sites ability to customize what you see based on what you list in your "garage". Smart design.
Anytime a company such as this can say they have the tires in stock and they will ship in 2 weeks is telling the world we are making too damn much money and we don't need you. In essence they're ordering from stock in a remote Warehouse not on their floor. Why buy anything from these people? You can get it from Amazon cheaper and in 3 days. RevZilla you're a joke and you've just been called out.
The product and pricing are great but the shipping experience was strange. The product has been out of stock for a while. I got an email saying they were back in stock so I ordered it immediately. I then noticed on the website that it wouldn't ship for "1-2 weeks". I ordered within five minutes of getting the email so I really don't understand what happened. It took two weeks to arrive. Kentucky to Texas, not that far.
Their reputation.
Good overall, always get things at a decent price, and fast shipping. Don't like the fact that it cost 10 to return an item but it is what it is.
Great customer service.
While the boots themselves are awesome. Size up. I bought what Revzilla said were size 12 equivalent in European size 46 and my toe was touching. The 47 which is a size 13 equivalent fits fine. These boots are cut small. And because I had to ship one set back it cost me an extra $10
I just signed up for your RPM membership. I tried numerous times to call your concierge service. Never did get anybody to answer. Left a couple messages nobody ever called back.
We drove all the way to your Get on adventure bike festival with no information.
The day before the event there was finally a little bit of information on your website about it.
I'm thoroughly unimpressed with your services!
Got no response.
I thought you were a reputable strong company, guess I was wrong!
So far the items I have ordered from RevZilla have been excellent quality. Items are always packaged securely. Most of my orders have arrived quickly. One time there was a delay but that can happen with any company. Overall, I am very happy with my purchases.
RevZilla have many videos available for their merchandise and with great descriptions and reviews. They are a trusted company.
I'm guilty of having taken advantage of your very generous return policy. But it is also due to it that every article of my gear is bought from RevZilla. Recently I return two pairs of boots, shipped separately, and incurred nearly $20 in shipping. I guess I'll just do what everyone does since your policy change and shop at my local stores from now on.
Selection and ease of shopping
I like the installation video's and the end result looked awesome on my bike!
Wanted to buy an engine and ground light Leds but did not need another Bluetooth device, they were very helpful in getting me the information to contact the company direct to pace my order.
Ease of shopping and customer support.
Bought a new motorcycle and wanted it to stand out!
I ordered a helmet. After they emailed me and told me the helmet was in stock. I waited 2 weeks for the helmet. Never showed up. Customer service lied on multiple occasions the item was in stock. The never had the item. Customer service manger. Is a condescending joke of person. Disrespectful and acts like he is better then everyone, you know big truck under 5'5 type persona. He cut me off multiple times while in conversion to argue with me. I have never heard seen so much disrespect to a customer or another human being. And I'm a retired marine. I've seen my share of disrespect!
UI is amazing. Customer service is amazing. Shipping was sub par. Used to be able to get stuff in 3-4 days from you all. Had to wait over a week. I get logistics happen but don't sent emails stating it's shipped and in reality the label is printed while it sits in a warehouse in Vegas for 4 days.
Great prices and great delivery times. Free shipping also a plus.
Shopping was super easy and helmet arrived sooner than anticipated. They had a lot of information on the helmet I wanted. It's always tough to know what you're getting when your buy something online, but this worked out well. Helmet is a little bigger than what I'm used to, so I plan to change my pads out. However, medium helmets and pads are out of stock everywhere
I’ve used them in the past
I love this site it works great and has everything i need for my 2 bikes
It has everything i need
Ordered 3 items, 2 of which came within 3 days and the other in less than a week! Never been more happy!
They had everything I needed in stock with quick shipping and delivery!
Needed new gear!
Parts arrived within 10 days of ordering. Everything fits perfectly, only oem parts site I know that can match year, make and model without fail. I love this site lol would love to make ads and testimonials for them but I'll stick with a review for today. -soy salsa
Because I want a media deal with them
I have tried to cancel my order 3 times with them 2 on email and 1 phone call after they lied and said it would ship in 3-5 days. Here we are day 10 and after another no response, they ship my order. This people are a joke. I already filed a dispute with American Express and got my money back. Thanks for the free jersey Guys!
Tip for consumers:
Buyer Beware
Products used:
None. Never showed up
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
I do apologize you are having an issue regarding your RPM Membership. I have sent you an email to get further information from you. Please respond directly to that email and I will help get your issue resolved. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing Revzilla and have a great day on two wheels! As always, ride safe.