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RevZilla has a rating of 4.7 stars from 8,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
Received extremely fast! Only issue is the jacket itself was small but the return process was easy, they were very helpful and we got a replacement on the way immediately. I'm a repeat customer with these guys
Super helpful. Answered all my questions, even the dumb ones, and gave me all the help I needed
Ordered (paid) for 2 Michelin motorcycle tires. However, only 1 tire delivered. Upon inquiry, was informed that the 2nd tire was no longer available.
During my "chat" inquiry, the operator quickly resolved the issue with full refund for the front tire, and promise of full refund for the rear, if desired. Found the front (for an extra $40) so all is well. Ordered Revzilla for years.., nothing but A++, so sometimes Biden happens!
Previous order experiences.
Love dem Michelin's.,
Previous order experiences.
I shopped around for a long time looking for my new helmet. RevZilla had the best price overall but the return / exchange policy was the magic bullet! Not to mention all the great videos they have comparing the different products. Great experience for sure!
Price, customer service policy and detailed product reviews.
I really appreciate Revzilla supporting veterans by partnering with GovX. Not to mention the quick ordering process! Thanks Revzilla!
Price, selection and their; will make it right policy!
As I begin to re-enter the world of riding a motorcycle, there is new equipment, clothing, etc., and RevZilla is the best place to find what I need. With any online ordering sizing is always an issue, but RevZilla makes it easy, worry free to get the right size. The Geek Squad is great and I love the product videos describing the pros/cons, so I can make an educated selection. Finally, their return policy is fantastic.
The Best of the Best and the selection is out of this world.
I was not expecting my order for at least a week once I placed my order. It showed up in 2 days. The helmet looked perfect out of the box and thus far has been comfortable while riding. Looking forward to more ride time with it and see how it holds up. Thanks for the great buying experience.
I'm able to find pretty much everything I can think of in one place. Great service, couldn't ask for more.
Not very good, out of much of the gear and very long wait for delivery. They seem to be back 20 years ago verses online ordering today.
Found a helmet then waited too long to receive.
Needed one.
As I've done many times, I was able to quickly and easily shop for parts that fit my specific motorcycle, and have them delivered to my home within a week. They're on the bike now, and they look and work great!
I haven't found anywhere else that sorts by motorcycle compatibility while also stocking just about anything on earth made for bikes or riders. The interface makes this easy.
I ordered 4 items all on the same day & only received 2 at the same time & then the other 2 at different times (one coming super late like 1 am and with no notification). I understand this is probably due to who's shipping my package and not necessarily revzilla. So, overall great experience & quality items.
I love the zillacash & I like how I can look for parts that fit my bike rather than ordering something & it doesn’t fit right & then going through the pain of returning via mail
:Website is easy to use, easy to navigate. From past experience, I know they stand behind everything they sell. Can't go wrong dealing with them.
My go to place to buy motorcycle gear.
The Revzilla website provides a special purchasing experience. Detail description of products, review videos and many pictures, enhance the purchasing experience of anyone. Custumer service is a 10+!
Large Product Selection
Having a tough time with tire selection. Many out of stock. Yep, only a few available. Luckily I found a set that was acceptable.
I've been here before.
Got the exact parts I needed for my son's bike. He needed a windshield for his bike. Found one that fits his Honda Rebel 1100 DCT with the search by ride feature. Haven't opened the box yet to make sure it is what it is.
Very easy shopping and ordering. Quality products. Highly recommend.
Used them before. Was great experience.
Ordered for wife, stock grips were horrible.
Easy shopping. Would not let me update phone number.
Used them before. Was great experience.
One of the increasingly few sites where quality gear can be found.
Past experience
Previous good experience
You had the things I needed at a fair price and even a discount with the RPM membership. What's not to like?
Past good experience
Got what I needed quickly. (Hope it fits!)
Past excellent experience
We have had difficulty getting jackets sized properly for my two adult grandsons. Revzilla's people have worked with me on several returns and have given good advice on selecting alternatives. It is a refreshing change to encounter actual good customer service in today's retail world!
Good experience over multiple purchases
Long time customer
Finding inner tubes in the correct size was difficult, the search bringing up many unrelated items. When I checked out, I selected Use RPM cash but the total did not reflect my choice.
Long time customer
Love it! Thank you kindly and I will continue to shop
Always have what I need
Very quick! Do wish your measurements read like everywhere else (your site says 180/70B15 instead of 180/70-15) just because I'm inexperienced and was worried I'd order the wrong thing. But other than that, thank you! UPDATE: your partnership with cycle gear sucks. I went to the coral springs location and the horrible customer service I received is deplorable.
Affordability.
I've been buying stuff from them for almost 10 years now. I had a return and shipped it their warehouse via my own FedEx label. It was delivered and signed for and now they are saying they can't find it and it's my fault the package is missing. Fedex gave me a proof of delivery document for it and it's still my fault. WORST customer service ever. I'll never buy anything from them again. Support your local moto shop.
Tip for consumers:
Don't. They are an untruthful and nonethical business.
Boots were delivered quickly and as advertised. Fit was perfect! Just used them for 2 weeks on a bike trip through Eastern Europe where we got caught in a couple of rainstorms and they worked perfectly. Completely waterproof! Ankles were a bit stiff and caused some soreness for the first couple days, but I just loosened them up a bit and all was good. To be expected for new boots.
Always have what I need at a good price, and I've never had an issue with a return if I need one.
Got delivered fast! Was looking for a helmet and I ended buy two since the prices were great. Got my helmets and they fit perfect! Bought my last helmet over 5 yrs ago thru RevZilla! Great Service! Thank You!
Previous customer
Thank you for shopping experience. Only one thing wasnt perfect for me: my order was automatically split in 2 deliveries as one position was not in stock. I would prefer that both items were delivered together.
This item has long been unavailable in stores here in Manila, found multiple choices at Revzilla. Had it delivered at my friend's US address and it arrived in a couple of days upon purchase. Thank you!
RevZilla Was very helpful in my search for the right tail bag. They have useful videos that help explain and demonstrate the products. So, when I received my purchase, I pretty much knew exactly what I was getting, and there were no surprises.
Ease of use and good Return policies.
I ordered the Icon Field Armor sternum and spine protector vest in black. It fits great and is of great quality. I would order another one after this one gets worn out. RevZilla was also easy to buy from and shipping was fast. Thanks!
Friends recommend it.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.