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RevZilla has a rating of 4.7 stars from 8,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,470 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
I ordered an item from the site as a Christmas gift for a family member. It only took two days for the item to be delivered to me, which was great! I was worried that my order might not be right due to how quickly I received it, but everything was perfect. I'd be happy to order from RevZilla again.
A family member wanted an item from the site as a gift.
Revzilla used to be like Disneyland for me. Everything was perfect(unless you looked closely) and everyone was happy. Then, like Disneyland, a monster, with lots of money, came and ruined everything, and corrupted everyone. What the hell happened to shipping? I get a message saying my order has shipped, then nothing happens for 3-5 days. I used to ALWAYS get my orders the next day. I am tired of this careless protocol. This company is going backwards. I am done with Revzilla.
Easy checkout, I got a great alpinestars jacket for half price. The jacket fits great. I couldn't be happier.
You had a great deal on a good jacket
1st: Puig Windshield for Kawasaki Concours. It was scratched but I didn't want to wait for a replacement and didn't thing they would believe me anyway so I kept it. This is probably out of the norm for Revzilla. While it may reduce head buffeting, it increases pressure and buffeting against my chest. Cannot recommend this windshield.
2nd: Highway 21 7V Radiant Heated Gloves. Awesome gloves. Very warm, armored gloves. Very warm without turning on heat. Windproof but don't know if waterproof. No idea how long battery lasts but don't plan on riding 8 plus hours with them. Highly recommend.
Provides abundance of parts and gear
Detailed information on products with videos and easy, quick ordering.
Has what i'm looking for.
Have what I need
The Staff Picks are some of my favorites. The size guides run fairly accurate, and they've noted any deviations from the size guide (i.e. "runs small"). Shipping was speedy, and the quality of gear RevZilla supplies is something I'm more than comfortable riding in. Not to mention that the gear is super comfortable too!
A dirt biking friend recommended their gear as high quality and as a company with superb customer service.
Order was supposed to ship within 24 hours, it took almost a week before it shipped. I contacted customer service 3 times. First time they said they lost the order. Second time they said it was in their system, but not sure why it didn't ship, but I was promised they would get back to me on the status. No one got back to me. Third time they said it was not in their inventory, so they were shipping from another location. While it took too long to arrive and I feel their customer service could have been better, I still appreciate Revzilla and hope things improve with shipment in the future.
I couldn't get answers to my shipping concerns.
I have purchased many items in the past.
Great experience, love the products, love the prices. Love everything, very happy ryder.
Sweet fast and pleasant
Product availability and prices
Availability
It seems like it's impossible to find companies that still genuinely seem to care about their customers. RevZilla shines as an example of that. Every single time I have contacted RZ with an issue, they have gone above and beyond to help. You folks have me as a customer for life! Just keep doing what you're doing because this is the winning formula.
Ease of use and great perks!
Bought Arlen Ness shifter linkage Revzilla advised would fit my Breakout. Not even close, Trying to return has been an ordeal. Waiting days for an answer after having sent pictures, If they can't re-sell it to someone else in the original unopened condition they don't want to accept returns. Don't believe their fitment advice. Customer service seems to be a problem for this company.
see above
They seem to have large selections.
For sizing reference, I am 5'10" 185lbs (muscular build no beer gut) and ordered the XL. I read reviews that A*'s tend to fit small so I took that advice and am super happy with the over all fit. I was in the market for a jacket that is more appropriate for my riding style. I ride with a lot of friends that love doing moderate to heavy off roading, some camping, and longer BDR trips on our ADV's. I wanted something comfortable in the warmer months/slow off road situations as well as something that will be warm and dry when we get caught in a rain shower when its ~43° like we happened to last month. I ordered the jacket in late February and got it early March. For reference I am in central WV where the weather this time of year will be in the 70s one day and snowing the next, which turns out to be perfect for some tests in the new Botoga. The rain liner works super well, and have yet to have a cold enough day to have the thermal liner in just yet. What surprised me the most was how well it breathes. The airflow is plenty for me and the excess vents help tons. The CE2 armor feels planted and not intrusive in the slightest. If I had to dig deep for a gripe about this, it would be that the forearm area of the sleeves are slightly tight. Opening the zippers there solves that problem immediately. I love this thing.
Ya'll are my go-to for about 98% of my bike related purchases. Website and customer service are top notch - thanks for everything
I want my 890 to be as cool as Spurge's.
I always come to you guys for anything bike related. EZ ordering, quick shipping, and reliable.
The experience was good, but the tires that you receive will probably come from a warehouse or a different motorcycle company, and the dates are probably the oldest stock so that they don't become outdated.
RevZilla is the only company that promised that they would get back to me as soon as the tires I wanted became available and followed through with it. I love them for that and will buy from them over and over again.
I was looking to find some cold-weather gear and I did. I was a little concerned with sizing online, but that is pretty much any online shopping I do. When I received my items, I tried them on hand, was extremely happy with the way everything fit and the look. This is overall been an amazing experience like always.
Is there really anywhere else to go? Lol
Ordered tires for NY crf 50 and they got here 2 days later.
Because the prices were cheaper than other sites.
Because I wanted street tires for my crf 50 to ride it in the neighborhood.
Great variety of merchandise and sizes, fast shipping!
10% discount didn’t work, I realised only after I got the merchandise. It took me to sent only 1 email to fix it and get refund! The best customer service!
Got good reference from friend.
Reasonable price, style I wanted, availability of sizes.
Kid loves his new gear, came on time and fit perfect
Husband chose it
What our son wanted
Revzilla always has the products that I'm looking for, Great prices and fast shipping!
The right product for the right price.
Belray products are always high quality products at reasonable prices.
Revzilla Rocks! Great shopping experience!
Thanks Revzilla!
Great products at Great prices!
Good lightweight warm season riding glove fit well velcro closure
Revzilla had gloves at great price
Have had great experience with Tourmaster products
Ordering process was easy. Arrived quickly. I will order again.
I want to love Revzilla since their YouTube channel is incredible. However, when I ordered rear taillights, I filtered my selection by my bike model and they didn't fit at all. The fragile box also arrived crushed.
To support the YouTube channel.
Thanks for reaching out to us, Steven. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance. Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com
Ordered tires. Promised they would ship in 3-5 business days. Then a full week later, they said maybe this week. Well, I'm in week 2 and they haven't shipped, don't substantively respond to calls... they just say stuff will ship someday. JOKE internet middleman company.
Tip for consumers:
Don't bother dealing with this "company." They are just some internet middle men who can't even do that well.
Products used:
Tires - IF they ever come
I buy from Revzilla regularly due to price, selection, and fast shipping with rpm. The discounts add up and anything helps. I've never had a shipping issue or needed to return something but it's a site a trust if I ever did have a problem.
Fast shipping, had what I need in stock, and good pricing.
I got this helmet in preparation for my first MSF course and it fits me well. It comes with a built-in visor that you can flip down which is great for me since I wear glasses and it came with an anti-fog lens as well. Overall, I'm satisfied with my purchase :)
This site was recommended to me
Seamless ordering process. Sizing chart helped for a good fit. Package arrived in few days with an appropriate strong hanger and wrapped well for protection.
Very good deal and very satisfied.
Thank you
Eugene
You can find good deals, quality products. The product education videos, comparisons help to make informed decisions for better customer satisfaction.
All around good products and fast shipping, lots of choices on products
The helmet is what I expected, having used the three previous models.
Best price and availability.
Have used before
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Ron, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.