• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1605
  • Quality
    5581

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,665
Neutral
235
Negative
326

Instant Feedback

85,438 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,570)

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Timeframe

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Reviews that mention popular keywords

customer service (3215) shopping experience (1015) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user ronaldy177
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

You had one set of Arai brow vents! ONE! I find that hard to believe but I could only enter one, when trying to order more than that. None the less, that's better than paying an absurd amount on Ebay...
Thanks for you help. JRN

Reason I chose this business:

I consider it more secure and am sure I will recieve what I actually ordered and not some counterfeit CRAP!

Thumbnail of user thomass4501
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Really like what I see, just not seeing the Dual sport tires I would like. Thanks Revzilla!

Quality
Thumbnail of user jamesc7627
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Been using Revzilla for years, and am yet to be disappointed!

Reason I chose this business:

User friendly site, fast processing & shipping and reasonable pricing

Reason I chose this product:

I own other products from the same companies

Quality
Thumbnail of user glennd392
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

All parts fit without issue, and at lower cost than the manufacturer.

Reason I chose this business:

Ordered from them before

Reason I chose this product:

For proper fit for routine maintenance

Quality
Thumbnail of user sodas
3 reviews
0 helpful votes
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April 13th, 2024
Verified purchase

Really easy, cheap, and reliable for first time customers

Reason I chose this business:

Buying gloves

Quality
Thumbnail of user ryana802
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Great selection - and free shipping is a big plus too!

Reason I chose this business:

Had good experience shopping with them before. Good selection and known quality.

Quality
Thumbnail of user jeffreyh1714
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Ordering was easy and arrived fast good information on getting tire mounted

Thumbnail of user rickl553
2 reviews
0 helpful votes
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April 12th, 2024
Verified purchase
• Updated review

Great experience, easy to use website shipped promptly.

Reason I chose this business:

My go to online company. Fast shipping.

Quality
I was offered a Promo discount and it was limited...
May 3rd, 2023
Verified site experience
• Previous review

I was offered a Promo discount and it was limited...really? So now I'll get all these Advertisements for nothing...

Reason I chose this business:

Availability

Thumbnail of user stevev943
2 reviews
0 helpful votes
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April 12th, 2024
Verified purchase

I do not believe it is revzilla fault but the manufacturer.

Reason I chose this business:

You offered what I was looking for

Reason I chose this product:

Just bought a new goldwing and need some quality riding gloves

Quality
Thumbnail of user justinj666
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Received items in great condition and on time very happy

Reason I chose this business:

Fan of YouTube and quality products

Reason I chose this product:

For ma bike lol

Quality
Thumbnail of user danielh2751
1 review
0 helpful votes
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April 9th, 2024
Verified purchase
• Updated review

Needed a replacement and got it fast and for the best price from RevZilla.

Reason I chose this business:

Parts in stock, fast shipping.

Reason I chose this product:

Replacement for broken one.

Quality
Lost connection with the server twice before being...
May 19th, 2023
Verified site experience
• Previous review

Lost connection with the server twice before being able to complete the purchase on another device.

Reason I chose this business:

Had what I wanted.

Thumbnail of user wayneb1195
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I ordered the Ciro tac driving lights. They were priced as all other outlets. Online shopping was quick and free delivery fast

Reason I chose this business:

Rezilla has it all... and a trusted source for motorcycle gear.

Quality
Thumbnail of user paulh3236
1 review
0 helpful votes
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May 21st, 2023
Verified purchase
• Updated review

Investing into the Rev'it brand I expected product which would wear suitably.
The gloves did not even last 8 months before bursting at a seam.

However, I had great support in the warranty from 'Zilla. Rebuying after a warranty claim... the follow up service has been world class. International shipping options are limited (and expensive), but that is my issue for living in 'biking paradise'...

The replacement Alpine Star gloves re-enlightened me to why I abandoned A-star products before... the sizing and cut can only be designed for aliens or orangutans. Over all would have been better to just take the hit on the originals. Oh well, you live and learn.

Great support. Well handled and accurate.

Reason I chose this business:

Loyalty, consumer confidence, selection available and ease of transaction

Service
Had great support
May 11th, 2023
Verified site experience
• Previous review

Had great support. Rebuying after a warranty claim... the follow up service has been world class. International shipping options are limited, but that is my issue for living in 'biking paradise'...

Reason I chose this business:

Loyalty, consumer confidence, selection available and ease of transaction

Thumbnail of user phillipm549
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

Hey this is PJ a customer of Revzilla TV where you can WATCH, DECIDE, and RIDE. Today I'll be reviewing my Shoei Air 2 in Matte Black.

<insert Revzilla intro graphics>

The helmet is awesome. Shipped right away. Followed the size guide and it fits like a champ. Love the internal sunvisor even though it's a full face helmet. It's a fantastic helmet. Looks great, rides great. Got to me here in Colorado in just a couple days. Can't go wrong with Revzilla! I'm a long time customer and huge fan. So what are you waiting for? Just buy one already. Geez.

Reason I chose this business:

Long time customer. My go-to place for cool gear and great product videos.

Service
Thumbnail of user kaitlynw98
1 review
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

The packaging was great, received it with no dings or dents. The product was in tact and very nice. The delivery driver even listened to my request and left it on the porch! 20/10 rating for my experience.

Reason I chose this business:

My significant other wanted a pair of Thor gloves for the bike, and this seemed like the best place to get them online!

Thumbnail of user troys574
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Been buying things from revzilla for a long time. Never had a problem with anything.

Reason I chose this business:

Used before

Reason I chose this product:

Online research

Quality
Thumbnail of user marlink28
1 review
0 helpful votes
  • Send Message
March 5th, 2024
Verified purchase

The people over the phone were very patient. They help me with my order. They let me take all the time that I need that was no pressure. Thank you.

Very helpful and very patient did not feel no pressure

Reason I chose this business:

It had the products that I needed

Reason I chose this product:

The technicians help me

Service
Quality
Thumbnail of user toddh846
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

Website is easy to navigate. Their videos describing their products are very helpful. The only problem I have are with the manufacturers of the products. I'm a big man and there aren't very many big and tall sizes. It's a kinda, take what you get, kinda thing.

Reason I chose this business:

Was able to find riding clothes in larger sizes. Not many carry big and tall sizes, which is frustrating for us larger guys. I’m 6’6” tall and 395lbs. And wear a size 16 boot.
I can’t find riding boots in 16 anywhere. These companies need to realize that the whole world isn’t 5’10” tall.

Thumbnail of user dalew651
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Good prices for for when the family comes over to ride

Reason I chose this business:

They have good prices

Quality
Thumbnail of user anthonyb2339
1 review
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

Revzilla has the one the biggest assortment of gear and the best prices. I can always find new gear or replacement parts easily.

I needed a replacement back protector for my racesuit. I was unable to get it from the site I bought it from. I went straight to Revzilla and found it easily. As a member of their RPM it was delivered in two days.

All the information on their site allowed me to buy it with confidence that it was the correct part tho if I needed to return it. Thoroughly happy with my purchase and the ease of using Revzilla

Thumbnail of user robertb9402
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

It was a good experience in purchasing the coat got a heck of a deal, but I just hope it fits my son. It's his Christmas present. If not, I'll be doing an exchange and I'm sure that'll be pleasant.

Reason I chose this business:

My son does a some shopping there

Thumbnail of user pacoc16
1 review
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

Thanks for helping me find the part in the OEM manuals - I couldn't find it, but they did it for me. On top of that, they sold it to me for half the price compared to ordering directly from the OEM.

Reason I chose this business:

Rep found the part i needed for me!

Quality
Thumbnail of user briana1533
1 review
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

I ordered a pair of Siena Expanse and they arrived the next day. The items work perfectly for us as we have a slingshot and they make communication between us and another pair of slingshots that often go on trips with us. There were no problems ordering, paying or receiving the items. Thank you guys
Brian and Jarretta

Reason I chose this business:

Ease of ordering, paying and shipping

Thumbnail of user garym2484
1 review
0 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

After I placed the order I realized that I left off my apartment number from my address.
I called Rev and they couldn't do anything at the moment because the order was already being processed. But they made a note on my file and as soon as it was sent out for delivery they updated the address without me having to call and request it again.
Package arrived on time due to the great service from rev Zilla.

Reason I chose this business:

Good experience from past orders.

Service
Thumbnail of user jasonk608
2 reviews
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

Great customer service! My open box helmet was missing items that were still to be included, and without hesitation, got everything that was missig shipped out immediately. The breath guard wasn't available, so revzilla credited me the difference so I could purchase it somewhere that was in stock. They even emailed me a place that had it, I ordered it, and lol, it just came in today! Awesome Shoei helmet by the way! Thanks RevZilla!

Service

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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