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RevZilla has a rating of 4.7 stars from 8,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,440 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
After I placed the order I realized that I left off my apartment number from my address.
I called Rev and they couldn't do anything at the moment because the order was already being processed. But they made a note on my file and as soon as it was sent out for delivery they updated the address without me having to call and request it again.
Package arrived on time due to the great service from rev Zilla.
Good experience from past orders.
Great customer service! My open box helmet was missing items that were still to be included, and without hesitation, got everything that was missig shipped out immediately. The breath guard wasn't available, so revzilla credited me the difference so I could purchase it somewhere that was in stock. They even emailed me a place that had it, I ordered it, and lol, it just came in today! Awesome Shoei helmet by the way! Thanks RevZilla!
Was 52$ prior to verifying I was a veteran for a "discount". Verified I was on govx, and then I had to pay 58…. Could not remove the discount code from the cart. Kimberly from revzilla reached out and corrected the issue, and I feel that the customer service from these folks was more than most shops would offer. I'm appreciative they took the time to notice and reach out to me directly on the issue.
They had an item that might fit the road king in stock.
Was 52$ prior to verifying I was a veteran for a "discount". Verified I was on govx, and then I had to pay 58…. Could not remove the discount code from the cart. Glad I didn't buy the yaffes for the other bike at the same time.
They had an item that might fit the road king in stock.
* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Had a good experience with the price matching policy and it was delivered timely. Good experience, recommended
Price matching
I got the first half of my order in 2 days from ups, it took 12 days to get the other half which came thru the usps was a gasket set that was folded in half (was not foldable) had no dont fold on package or fragile warning. Ign shut off(1st item) only functions with a remote that didnt come with it. Please exsplain how you can sell a worthless product like this be better off with a rock in a box. Overall i thru away $70.00
they have not responded
Thought i would give you a try! Boy was i wrong
I ordered tire and they shipped the work one. I contacted customer service and they were quick to replace the tire. The new tire arrived quickly but was the same model I had just sent back. Contacted them again and they canceled the order and let me keep the "wrong" tire. I them did a new order of another different model tire only to receive the original wrong tire. Working with customer service now to return this one and hopefully get the correct one this time.
They have been great. Fast service, staff that understands the issue and is working to correct them. I have no issues with their work.
Product selection and availability.
Great customer service
Not bad, just depends on how well the item is packaged for shipment due to its size.
Had the item i wanted in stock
I originally ordered a medium but found it was very small. So I ordered the Large and it fits well. I followed the size chart and my waist fit the medium but chest fit the large. My only complaint is that they deduct return shipping from the refund. But my 2nd order ended up being cheaper because of a coupon so it evened out I guess.
I've been a long time RevZilla customer and they never cease to amaze me. Prices are good, selection is great, but the customer service is hands down the best I have ever ran in to. Any time I ever have the opportunity to buy from RevZilla I have, and will continue to do so.
impeccable
Price and supporting the team that i've grown to respect the hell out of.
After a little research I decided to get the Oxford Stormex motocycle cover. What really helped me make my decision was the informative video on the RevZilla website. So far so good... Love the cover. Thank you!
Past experiences.
Excellent customer service with someone knowledgeable. Helped change an order to a different size helmet smoothly. Shipping was quick.
Excellent polite and knowledgeable person.
Best selection of motorcycle gear and good pricing.
Quality brands that I already knew.
Setting it up in my helmet was a little difficult but the quality is good for the price. I used to use AirPods but I couldn't really hear the sound so this was better than expected. Haven't rode on the highway with them yet but if your on a budget i would highly recommend this.
Had the best deal
I found the product on the Revzilla website, the price was reasonable, I ordered it, it arrived. 'Nuff said!
The only issue was persuading UPS that I didn't live in the US when trying to track the delivery.
You're the only supplier I could find that had the product and would ship to the UK. Oh, and the best!
Easy to find products on web site.Large variety to pick from.Easy to return if I ordered wrong.
Good assortment
I ordered the incorrect size (my fault), they let me return it no charge. I ordered the correct size and it is an awesome helmet.
I used the text feature. Quick answers to my questions.
Price, shipping, and it is not Amazon.
I needed a new helmet and have had great luck with Bell helmets in the past.
Puchased a Puig headlight protector; it came assembled. All I had to do was mount it; which I did. After a 40 mile ride I returned home and 2 of the 5 screws fell out. Chatted with Revzilla customer service. They directed me to call Puig customer service. Which I did. The Puig rep asked to send an email. Which I did. That was about 3 weeks ago. Chatted with Revzilla (the retailer) again today and they said I could not return the defective product. Sent another email to Puig. Doubt that will go anywhere. Yup; it's only about $.50 worth of screws; but guess what; you're only as good as your last customer service experience. I've spent about $2k with Revzilla this year before this experience. And that's all
Their going to get from me. Actively searching for another online retailer. So yes; you will not be getting potentially thousands more $$$ from me because of 2 screws.
Meh. Less than thrilled. I won't be spending any more $$$ at Revzilla or cycle gear because of 2 screws. Customer service rep less than helpful. Basically told me I was on my own trying to get replacement screws from Puig.
They had quite a few ads on YouTube channels I watch so I thought I'd give them a try.
Shipping took over a week. Not great. Glad I didn't need them quicker
Tires were described well and came exactly as advertised. Free shipping too!
I have had good experiences with shopping RevZilla before.
They were on sale, with a rebate on top of that and were good quality.
I had a very good experience with ordering and whatnot
I contacted them not about this order but another order a month or two ago. And I was very happy with the information provided and quickness of responses!
Revzilla has continually had good prices and good products. I find myself going back to them constantly
I have chosen the trackside brand because they are affordable and made well! Also I have a trackside rear stand and love it.
The knee pads were abrasive and caused open wounds on my knees
Good assortment
I thought it was a quality brand
Purchased to replace worn out stock chain and sprockets ahead of a weekend-long track day event. Very happy with the speedy delivery to Canada and even more happy with getting my bike back to running smoothly on the street and track.
I have been watching the RevZilla YouTube channel since before I even had my motorcycle licence. The guys and gals there seem to have a real passion for life on two wheels and are always my first stop online when ordering parts and gear.
It was a good experience, but it's always a good experience.
I was able to compare offerings through the product descriptions and reviews, add the item to my Wish List, and come back to purchase it, when I was ready. The actual purchase was without problem, and I was able to use my ZillaCash.
It's the best motorcycle equipment retailer out there.
I always choose RevZilla
I bought boots and gloves. Neither fit, but it wasn't your fault. So I bought & received different ones, which were perfect. The return instructions were very easy to follow and convenient. I don't like to do this to you, but I very much appreciate that I can. Thank you.
I always choose RevZilla.
I ordered a set of bolts for my motorcycle clutch spring that I COULD have gotten from a dealership already.
The shipping label was created on June 6th 2023 and overnight would have delivered June 7th. I looked at tracking and according to the tracking it was not even picked up on June 6th. I chatted with Revzilla on June 7th and they said that I WOULD be getting it on June 7th. Of course that did not happen.
So this morning I looked at tracking again. STILL no update or acknowledgement of the package even being picked up. I chatted with Revzilla again and they said "you will be getting it today" and then another chat and they said "FedEx must have missed the pickup scan so it will be delivered tomorrow".
ALL I have gotten is the run-around with them in regards to my packages and no one will give me actual answers or try to fix anything.
Tip for consumers:
I will be returning my entire order because of the lies and mistrust I have gotten from them.
Products used:
Bolts and Brake pads
Happy you have the part I need. Now, I wait to see if it fits. Site is very user friendly. Love the product videos.
The new wind screen was easy to install. It was taller, and channeled the wind to the sides better. Very very pleased with this purchase.
Your site says it has the part I need.
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Hi Scott, thank you for taking the time to leave us a review.
Unfortunately once an item has been installed, it is considered used and can no longer be returned. In the instance of a defective product, the item would need to go through a warranty process which is handled directly by the manufacturer in the case of Puig. We apologize for the inconvenience. It looks like our team members offered you some store credit as a courtesy for the issue.
Please send us an email to cs@revzilla.com if you have any other questions or feedback.