• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,670
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user jasonb3268
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

One major thing I've noticed is just about everything on their site is sold out. Other than that issue I love that I can shop by bike and find parts that fit my bike.

Reason I chose this business:

Because they have a versatile selection to choose from.

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Unfortunately, events from the past 3 years still have an effect on global manufacturing and distribution, as the supply chain slowed down while demand increased. Many of our distributors are still trying to catch up, which has an effect on inventory.
Despite this, we strive to provide the best possible service to our customers and are always happy to try and find alternatives that might be an option. We’re sorry this has affected you. If your first choice of product isn’t available, make sure to contact us at cs@revzilla.com, give us a call at 877-792-9455, or chat by going to revzilla.com/customer-service. One of our Rider Support Representatives would be happy to help you find similar or possibly better alternatives.

Thumbnail of user zachr244
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Found what I was looking for quick and easy. Also the shipping was quicker than I expected.

Reason I chose this business:

Watched videos on youtube

Quality
Thumbnail of user barryo115
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

I appreciate Revzilla's presence on YouTube. It is through those videos that I found your site. This is my second or third purchase. I look forward to receiving my order. Thanks!

Reason I chose this business:

It has a better selection at reasonable prices.

Thumbnail of user justineh75
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Easy to navigate site and find what I was looking for, helmet arrived o time and was exactly as described. Customer service followed up to make sure I received my purchase.

Reason I chose this business:

Google search for yellow helmet

Thumbnail of user benw1225
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

The boots came so fast the only explanation was that Revzilla knew I was going to order them before I did. Good thing too since my dog ate my last pair.

Reason I chose this business:

Great selection. Fast shipping

Thumbnail of user timothyp1013
2 reviews
0 helpful votes
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March 25th, 2024
Verified purchase
• Updated review

Easy yo work with. Fast service. Affordable and Quality products

Quality
Wonderful to work with
April 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great customer service

Thumbnail of user jasong1957
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Unbelievable experience! Thank you RevZilla for your rewards program! It was unexpected.

Reason I chose this business:

Best price, most product choices!

Quality
Thumbnail of user maverickg9
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Had the lowest tire price around. Will definitely use again.

Reason I chose this business:

Heard about it from a lot of people

Reason I chose this product:

It's the tire I was looking for.

Quality
Thumbnail of user eliezerv6
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Great experience with the team, quick arrival, thanks

Quality
Thumbnail of user renel278
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Top quality leather, great fit, quick delivery in Canada. Can't ask for better service.

Quality
Thumbnail of user pcats
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Really liking the Rev'It gloves. Great fit and comfortable for longer rides.

Reason I chose this business:

I like the RevZilla recommendations for gear

Quality
Thumbnail of user teresas2058
1 review
0 helpful votes
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March 24th, 2024
Verified purchase
• Updated review

Wish you had yellow gloves but looks like they are not made any more. Great site, luv the vids!

Reason I chose this business:

They care about riders and gear

Quality
Always love shopping with you guys
April 15th, 2023
Verified site experience
• Previous review

Always love shopping with you guys. Im setting up a new passenger thats wanting to get on the bike more so getting her starter gear

Reason I chose this business:

Great prices and the reviews are awesome!

Thumbnail of user luccasr
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Revzilla quick easy, prices are good and shipping is timely.

Reason I chose this business:

They had what I needed at the right price.

Quality
Thumbnail of user benjis17
3 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

They never let me down. Great work! Why do I need to write fifty characters?

Reason I chose this business:

Have been shopping this site for several years now. Always get what you order

Reason I chose this product:

I feel the need for speed. No copyright infringement intended.

Quality
Thumbnail of user jenfera
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

El producto es de excelente calidad y el envío fue rápido muchas gracias

Quality
Thumbnail of user jjp47
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Ordered from the other side of the spaceship and it was here in less than a week. Obviously couldn't fit the jacket so I went by size chart. Perfect fit!

Reason I chose this business:

Price, information & selection.

Thumbnail of user dennisd1295
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Delivery was somewhat delayed though the part was correct. A small scooter exhaust pipe gasket was shipped in a much larger box so I suspect the shipping could have been much cheaper.

Reason I chose this business:

Googled Yamaha part number to find Revzilla with the best delivery date.

Thumbnail of user luked237
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I always order parts an tires. Always show up on time.

Reason I chose this business:

Convenient an reliable

Reason I chose this product:

I really like what I like an they usually always have them

Quality
Thumbnail of user paddycappq
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I found exactly what I was looking for immediately thank you

Quality
Thumbnail of user nicke535
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Bolted right in all plug and play very nice and sweet

Quality
Thumbnail of user erics3555
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Always a pleasure! Love ordering from you guys!
Orders always come fast. There's a lot to choose from also.

Reason I chose this business:

I have an account.

Quality
Thumbnail of user georgem2879
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Revzilla has great, diverse options for customers and works with multiple partners to manage inventory and fulfillment. Easy to use website, easy ordering, order tracking, shipping tracking.

Reason I chose this business:

Reliable inventory and fulfillments

Thumbnail of user jaxst
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

The process was easy and convenient.
What else can you say.
It worked this time.

Thank you

The big question is how will the return process be if I need to return the item?

Reason I chose this business:

They offered the product I needed for the same price as it was with a discount when I bought it 5 years ago.

Thumbnail of user kiddz
1 review
0 helpful votes
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November 15th, 2023
Verified purchase
• Updated review

If it's in stock, the price is on par and delivery is on time. Always a good experience. Website is intuitive, parts are easy to search, and checkout is a breeze.

Reason I chose this business:

Past experience and in stock parts.

Always as easy as a push of a button
July 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Has what I need and easy to find.

Thumbnail of user richardm4975
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

Web site is easy to navigate and to understand. Great line of products and prices are competitive. Got a great Sedici jacket for my wife at a nice price on the Labor Day sale...

Reason I chose this business:

I always shop revzilla first

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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