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RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,483 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.
Everything went great but I signed up for email and text messages for 10% off and the promo code didn't work for purchasing a new battery. A bit disappointed.
The review on line of the helmet was excellent. I went to Cycle Gear and tried on a similar helmet unfortunately they didn't have it in stock. Ordered it
Have an excellent website
The website is nicely designed with good info to help you decide what size you need. The jacket I purchased fits perfectly and I am extremely happy with it
It gave me good prices to get started in purchasing riding gear
Revzilla always comes through. I have ordered a significant number of items from Revzilla over the years and they have always delivered. Great company.
No problems to report, I received my order in a timely manner, no issues.
History of reliable products and customer service.
Repeat customer
Made my bike look a heck of a lot cooler, i definitely didnt have the brains to do it quickly but i did it and it made it look cool!
Ive ordered off of revzilla before. Just a trustworthy site.
It was the first one i seen
You claim to be an authority on bike parts but it took two weeks to get a consumable part. You will be lucky to get anymore of my business. Don't waste my time.
Part was in stock. Apparently that means something different to you
An awesome variety of products and fast shipping! My go to for offroad and street bike products.
Had multiple issues through out the years shopping with RevZilla that is not their fault. Mostly issues with sizes and fitment. RevZilla has at every incident assisted me in solving the issues.
RevZilla assisted me in the return process without having me go through any trouble.
Customer Service.
Needed a set of tires, found a substantially lower price and Revzilla price matched and had em at my door a couple of days later
Even got free mounting at sister store Cycle Gear! Wow!
They helmet came in 3 days I think and I've only used it once but I really like it. Although it pictures a dark visor and comes with only a clear one.
Heard you guys were good.
Love that I can find the products I need. They are high quality.
Prior use of website.
Great brand and reviews.
Great products and first responder friendly.
Purchased a pair of Revit Sand boots last year. Used them exactly 6 times before they fell apart. I returned them. Revzilla to their credit returned them with no issues. Great job! However, they issued me a store credit versus crediting my card. (Unknown by me and not mentioned by them, outside of 90 days, they only issue store credit.)
Ok, I took the store credit and planned to continue my winning streak with them by purchasing a pair of Knox riding jeans. I have been waiting for Revzilla to re-stock these products proudly displayed on their site for over six months. Every single item of this product line says "out of stock."
Called today to get some sort of update on the product. When will it be back in stock? They have no clue whatsoever. No available information.
So, I asked to be refunded the monies sitting wasting on my account so I can simply go somewhere else and make the purchase of the product I need versus wasting that money on something I do not need.
The answer: They cant do that because my original return was outside the 90 day window.
My Response: A person has no idea when a product is going to fail and require replacement or warranty. What is it occurs at 95 days, 100? Through no fault of their own? Simply a bad product with bad quality.
The Kicker: I want to work with you and use that money to purchase another product which I need. Not any other make, model, type, simply what I need and advertised on your site. That product for all intents and purposes, appears to be a defunct product as revzilla cant be bothered to A. Deal with the manufacturer to receive a shipment, B. Remove the items from the zilla site.
Push or shove, but do something. So it now appears that a website I have been on an absolute roll in dealing with has shown its cracks, flaws, downside. Unfortunately I am giving a one star, but it really is of your own making. Will I stop dealing with you likely not. Like I said you have come through as I have planned my adventures and I truly had no reason for gripes or complaints. However, in dealing with this issue here, you fall flat. Not doing this to be mean, simply giving a review of this particular experience. Maybe it will push the corporate folks to get off their rears tires, stand up and deal with Knox properly and look at the return policy. You folks we deal with on the phone...you do great.
By the way, tell Spurgeon to change the hold message. Its a little outdated. Love ya, but I just have to pluck you in the forehead for dumb policy and merchandise upkeep.
Ease of use, pricing, options! Fast shipping, always stocked
Where else?
Just started riding with my friends and this site was perfect for me to be informed about all the options I had for gear. I was able to make a decision and get everything I needed at the same site.
I saw the youtube videos when looking up comparisons.
Website is easy to use. I was easily able to find boots I liked and checkout
I had some Revzilla cash and knew Revzilla had the boots I wanted
Leather, waterproof, and good reviews
I bought a set of shocks for my Harley. There was a problem with them. I was able to return them and get a different brand. The process was very easy and they took care of me very well.
Took care of me completely
Quick & easy! This was the first time I ever ordered a helmet online without ever trying the size. Although it didn't fit, RevZilla was anxious to help me return, and order a larger size to fit.
I ordered a new tire on a Friday and received it on Saturday. Just in time to install it for a ride I was doing on Sunday. Never a bad experience working with Revzilla.
Always great reliable service
Great experience, The site is easy to navigate, the shipping is quick to fast. I really love some of their how to and product info. Videos. They really help me decide which product to buy, or choose.
Return customer
I was disappointed that it took almost a week to be shipped and then several days to get to me. The cost of shipping was a significant portion of my purchase. However, the item was as expected.
It was recommended by another purchaser of the particular item I purchased.
The Pirelli route MT 66 tire is grippy and long life for the money. Glad to be able to to get a tire mounting at cycle gear for the lower internally bought rate. (same company - they honor it)
I guess cause I have an account and get a little zilla cash
Everyone is soooo knowledgeable and professional! Pre Covid u never had waiting times… now u wait forever… but it's worth it because Revzilla is the best!
Because pre Covid … Revzilla was the best
I received order fast goggles were exactly what they said they would be great fit great goggles Revzilla is my go to place to order gear and parts always on point
Best and fastest delievery and easy to order great products
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
We do apologize for your frustration as stated at time of purchase there was a lead time of 5-7 business days. This means that it will take is 5-7 days to get this item from the vendor to then ship to you. Again we do apologize for the confusion and your frustration.