• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user khalida332
1 review
0 helpful votes
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February 24th, 2024
Verified purchase
• Updated review

Great, however i wish i were able to have an option to have all my items bundled in one shipment

Reason I chose this business:

All items that I'm looking for is available in RevZilla in addition to quick delivery

Quality
Amazing customer review and pictures is really good
December 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Confident on delivery and reliability, although i found my item cheaper with 30-40usd but i prefer to Shop at RevZilla

Simple and easy
November 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Wider variety of items

Wonderful as usual
May 2nd, 2023
Verified purchase
• Previous review

Item delivered fast and on time, packaging was optimum as expected always the best shopping experience

Reason I chose this business:

Always there is customer review which help on choosing right size and item needed, most of items available in your store, shipping through one of the best courrier UPS

Thumbnail of user travisn96
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

I purchased a Shoei Hornet X2 after a nauseating amount of research between that and the Arai XD- 4. I've typically purchased HJC helmets, they've been decent for me. I've recently switched from a cruiser style bike to a dual sport. I needed something full face, and I wanted something that would be quiet. I'm a medium in both of the HJC helmets I owned, and I'm also a medium in the Shoei Hornet X2.

It is true, your ears can take a beating putting this helmet on. I've found that moving the lower padding with your thumbs, then placing the helmet in reverse of how they say to take it off helps (back of the helmet first, then the front down). The cheek pads were a bit tight for the first few hours, they feel great after riding with the helmet for about a week.

During the purchase I had a 10% coupon, but the error message I received was the code was invalid, or was not compatible, or a similar word. It took some research to find that Shoei and Joe Rocket could not receive any promotions or discounts. It would have been nice to have that in the error message at check out. For example: "There's a Shoei product in your cart that will not work with your coupon code".

Reason I chose this business:

I heard about you from your YouTube videos from a friend. I also really appreciate the product reviews you do.

Thumbnail of user williamg3357
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

As usual, you had the part that I had difficulty finding elsewhere. Also, fast shipping! Thanks!

Reason I chose this business:

Parts availability / good pricing / fast service.

Quality
Thumbnail of user roba359
1 review
0 helpful votes
  • Send Message
December 26th, 2023
Verified purchase
• Updated review

The advice to add one size up was extremely helpful. Probably could have gone with 2 sizes up to more accommodate the future back protector.

Very smooth interface
December 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Past customer

A monkey could order on RevZilla!
November 29th, 2023
Verified site experience
• Previous review

A monkey could order on RevZilla! Maybe even a hamster

Reason I chose this business:

Previous customer.

Great selection of products and an easy to use site!
November 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous customer

Great selection, competitive prices and a nice showroom...
September 23rd, 2023
Verified site experience
• Previous review

Great selection, competitive prices and a nice showroom in Philly!

Thumbnail of user germanb48
1 review
0 helpful votes
  • Send Message
October 4th, 2023
Verified purchase

Easy to pay and add another address easy.
I would like the fastest shipping
But overall it's a good experience

Reason I chose this business:

I found what i looking for

Thumbnail of user marvinh257
1 review
0 helpful votes
  • Send Message
February 25th, 2024
Verified purchase

Good product. Will be ordering more products for my bike.

Reason I chose this business:

Fast and don’t have to leave the house.

Quality
Thumbnail of user andrewh2423
1 review
0 helpful votes
  • Send Message
February 25th, 2024
Verified purchase

Easy ordering, great pricing, fast shipping, thankful to have Revzilla.

Reason I chose this business:

Pricing and past experienced

Quality
Thumbnail of user keokig
1 review
0 helpful votes
  • Send Message
February 24th, 2024
Verified purchase

Great helmet, good price, shipped quickly—I'm happy. Thanks!

Service
Quality
Thumbnail of user mattb1212
1 review
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase

Nice selection of helmets and aftermarket parts and equipment. I have been using them for years now with good results.

Reason I chose this business:

Selection beats my local shop.

Thumbnail of user danjuanr
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Always a good place for MC stuff!
Web page great and human help on phone is sensible and easy to understand.

Reason I chose this business:

Been great in past and website very well done and updated… hip too:)

Service
Thumbnail of user georgeg1743
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

Good quality, fair price and excellent service. Received package one day ahead of schedule. Jacket fit was as ordered. Good job.

Reason I chose this business:

I am a returning customer. Good experience on the past orders. I will return for future orders.

Thumbnail of user nathanw637
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

I open the box pull the helmet out and think this is awesome I pull out the second face shield and it was alll scratched up and the helmet was wayyy to tight

The chat ai didn’t help at all

Reason I chose this business:

I had received and icon rider jacket that’s like10 years old and it has icon engine on it so on a whim I searched it up saw the helmet I wanted

Service
Thumbnail of user rodneyh226
2 reviews
0 helpful votes
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September 3rd, 2023
Verified purchase

Fit perfect. A little hard and expensive. But over time will get better. Price has nothing to do with
RevZilla, all seats are expensive.

Reason I chose this business:

Have used in past

Thumbnail of user lynnm552
2 reviews
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

As good as it gets. Not sure why they want me to ramble on for 50 characters, but then again, more is better?

Reason I chose this business:

Prior happy customer

Thumbnail of user valeriey67
2 reviews
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase

Great on quickness of my purchase but unfortunately I had to return it. After following the measurements chart they provided the fit was terrible.

Reason I chose this business:

They had what I was looking for!

Service
Thumbnail of user alejandroj52
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Shipment arrived late even though I had paid for 2-shipping and got here in several boxes in the span of a week

Attentive and courteous

Service
Thumbnail of user stevep1957
1 review
0 helpful votes
  • Send Message
February 16th, 2024
Verified purchase

Returning the jacket as the XL was too big and has a box, loose fit.

Jacket was too large, returning it.

Reason I chose this business:

Purchased from them before.

Reason I chose this product:

Various reviews on YouTube.

Service
Quality
Thumbnail of user caseyb405
1 review
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase
• Updated review

Received package but it was missing a piece. Emailed pictures right away and sent it to them. Have not heard nothing for days now. Disappointed.

Never returned my email explaining I had a missing part. Even sent pictures

Reason I chose this business:

It was the first website that popped up after my search.

Service
Website is easy to navigate
July 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

It was the first website that popped up after my search. Great site

Thumbnail of user saulc63
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

Quick and easy as usual. No issues whatsoever. Only disappointing thing is my weather has sucked so I haven't been able to try out my new gear much.

Reason I chose this business:

I could get products from a lot of different places online and the price differences are marginal at best. Lots of places have free shipping, easy returns, etc. I prefer to purchase from RevZilla because they are more than just on online store. The reviews, the articles, the attention to the industry, all of this adds up to a company that gives a sh1t about motorcycling. So that is where I choose to spend my money. Keep it up!

Thumbnail of user andrews3066
1 review
0 helpful votes
  • Send Message
July 2nd, 2023
Verified purchase

So easy and love the riding jeans, fit was bang on. Does not come with armour but i had extra at home that fit.

Thumbnail of user shirleyb1408
1 review
0 helpful votes
  • Send Message
April 29th, 2023
Verified purchase

Easy and friendly and even a follow up email was send to see if I received items or not. Will purchase again in the future!

Thumbnail of user ernestog35
2 reviews
24 helpful votes
  • Send Message
December 27th, 2022

Items claimed to be in stock were not and it's almost 3 weeks now they charged me immediately for a helmet and still just says processed

Tip for consumers:
The items are not in stock

Products used:
Helmet

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryank971
1 review
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

Had no problems finding what i was looking for. Helmets showed up on time and look great. I Will definitely be ordering from here in the future.

Reason I chose this business:

Rather give my money to someone other then amazon and the prices are resonable.

Service
Thumbnail of user waltb42
2 reviews
1 helpful vote
  • Send Message
June 4th, 2019

They shipped the item for free and it was here in two days. Will purchase from them again!
Great to have a MC parts store that gets it done.

Thumbnail of user terryw1140
1 review
0 helpful votes
  • Send Message
June 29th, 2023
Verified purchase

Been two days and has not left order *******,whats up?should have went with jp cycles i would have it by now,i will buy from them next time!

Sitejabber for Business

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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