• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user rayd439
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

I ordered a full exhaust for motorcycle and it got delivered to my door within couple of days! Great customer service.

Thumbnail of user gabriela440
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

Prompt service, item received is as described in website.
Four items ordered. Two shipments used by REVZILLA. Why not just one?
Thank you.

Reason I chose this business:

REVZILLA offers a huge stock of items.
REVZILLA offers great info on items sold.
REVZILLA ships items as fast as possible.

Thumbnail of user michaelm11808
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Received item quicker than expected and it fit perfectly. Items arrived in perfect condition with no complaints

Thumbnail of user franky562
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

I've ordered from Revzilla a couple of times, always with success. This was no exception. Helmet arrived very quickly.

Reason I chose this business:

The price for this helmet.

Thumbnail of user danp1083
1 review
3 helpful votes
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July 10th, 2022

They don't even follow their own policies. This company has gone downhill. Look at other reviews. Will never be spending money with revzilla again.

Tip for consumers:
Don't buy from this company.

Service
Shipping
Thumbnail of user joshp377
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

I've bought 90% of my gear through RevZilla, they have great customer service, easy returns and awesome products.

Reason I chose this business:

Ease of shopping, shipping, and I found a color scheme on a new helmet to match my new bike perfectly. Red and teal. 2012 Kawasaki Ninja 250R red and black, and the color of the helmet is black, red, and teal. Thanks RevZilla!

Thumbnail of user jessel417
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Revzilla site is very clear and easy to use, specially the shop by bike part.

Was suprised how fast i got My stuff in EU

Reason I chose this business:

Used it before and it just worked

Thumbnail of user enriquep87
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Awesome service, quick, thorough, simple, lots of options, etc… I would highly recommend to another individual.

Reason I chose this business:

I choose RevZilla because the cheap and quick shipping arrival would arrive perfectly in time for my motorcycle again after it was suspended after I was in a coma in a deathly car incident that killed my best friend. RevZilla has a lot of options.

Service
Thumbnail of user martind574
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Undecided on size I required so research into the online videos these helped me finalize my decision.

Reason I chose this business:

Always use Revzilla for general MC needs

Thumbnail of user roswithas8
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Honestly I'm finding lower prices on Amazon, second with their free returns makes for a much easier experience.

Customer service is top notch, really wonderful people

Reason I chose this business:

I likely won't renew my subscription.

Service
Thumbnail of user majab17
Maja B. – RevZilla Rep

Hi Vinson, thank you for your feedback.

As an RPM member, you also get free return labels as one of your perks! Make sure you check your full benefits list here, including RPM Cash: https://www.revzilla.com/rpm. Also find our RPM Frequently Asked Questions here: https://www.revzilla.com/rpm-faqs.

Don't forget we have a Price Match Policy in place too. If you find a lower price on an identical in-stock item from another retailer, just follow the instructions here and we'll match it for you: https://www.revzilla.com/price-match.

Thumbnail of user tylerp462
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Awesome, thank you for your attention to detail! I was comfortable attaching this license plate mount with little worries.

Reason I chose this business:

I knew I would find what I needed.

Thumbnail of user josuet18
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Ray was very persistent in helping me find a pair of shoes for my Triumph Commander. He knows his s$$t.

Reason I chose this business:

This is where I always bike my bike stuff. If you guys would ever go out of business I’d have to take up basket weaving.

Thumbnail of user eugeneg282
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

I ordered rhe Bitwell Exfil 80. Was on sale, shipped faster then expected I will be ordering more or visiting the Denver location.

Reason I chose this business:

They have the best deals

Thumbnail of user chrisv838
2 reviews
0 helpful votes
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May 11th, 2023
Verified purchase
• Updated review

Good website. Fast shipping! Excellent pricing and selection. I would recommend this company for any motorcycle needs.

Good website
April 13th, 2023
Verified site experience
• Previous review
Thumbnail of user damionb24
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I wish Their return policy on part was like Amazon allowing for returns after install. Not upset about it but would be nice.

Reason I chose this business:

Price and customer service

Thumbnail of user grantm278
2 reviews
0 helpful votes
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May 9th, 2023
Verified purchase

Fast easy shopping. Great information readily available for products. And love that PayPal is accepted.

Thumbnail of user keithw1149
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

I have shopped with RevZilla several years and always found their customer service to be outstanding.

Ordered wrong size and had to return. The process was painless.

Reason I chose this business:

Good prices, good service and fast shipping

Service
Thumbnail of user nickp899
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I have had nothing but great experiences with RevZilla. By far the best brand for any motorcycle/gear needs!

Reason I chose this business:

Because they have fantastic prices, and they use high quality products!

Thumbnail of user gregorys1344
1 review
0 helpful votes
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June 12th, 2023
Verified purchase
• Updated review

Very good experience...however, where are the standard additional cheek pads, they were not included.

Reason I chose this business:

Popular industry leading

Excellent and convenient
May 10th, 2023
Verified site experience
• Previous review
Thumbnail of user davey401
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I always have a good experience, ordering from RevZilla. Courteous, friendly, kinda my go too. For motorcycle goodies.

Thumbnail of user stevenf1525
2 reviews
0 helpful votes
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January 30th, 2024
Verified purchase
• Updated review

Shopping for years love the service. Love the shipping

Reason I chose this business:

No body sells this stuff local plus the price

Quality
Great Service
June 2nd, 2023
Verified purchase
• Previous review

Great Experience. Fast reliable Shipping. Great return policy.

Reason I chose this business:

Shop when I can always look at Revzillia First.

Thumbnail of user johnp6532
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Love ordering parts from revzillla, it's always as described and comes in a very quick manor. Always have a great experience!

Reason I chose this business:

Close to home and wide variety of items.

Thumbnail of user chrisc3993
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

Amazing everything was in stock for the parts I wanted

Reason I chose this business:

They had the parts I was looking for and I'm stoked

Quality
Thumbnail of user danc1580
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

Order put in, order arrived very quickly. This was my 2nd order and can't say anything bad about it. Thank you!

1st order ended up with validating the full deilvery: order in, order returned + customer support call. All went really well: A+++

Reason I chose this business:

1st order ended up with validating the full deilvery: order in, order returned + customer support call. All went really well: A+++. Very happy!

Service
Thumbnail of user joanc1005
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Just what I need. It was time for a luggage upgrade, the drybag is perfect for about a week of travel

Reason I chose this business:

You have always satisfied

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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