• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user j.w12
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Order shipped fast, had to return one item because I ordered the wrong size. Return was simple.

Reason I chose this business:

Quality, shipping, easy to use site.

Service
Thumbnail of user lincolnk17
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Quick and easy to navigate website, got my items within 3 days and for a great deal

Reason I chose this business:

I use it for all my motorcycle needs as there is no shops near me

Thumbnail of user craigo137
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Very easy using search. Size chart was right on. Quick delivery I'm very happy with this product.

Reason I chose this business:

My wife has ordered from this company

Thumbnail of user davidf4213
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

I can always rely on the quality of products. I feel very comfortable ordering parts from revZilla

Reason I chose this business:

RuvZilla is a reliable source for parts for my bike.

Thumbnail of user jeffreyb2092
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

The gloves did nor fit per the sizing chart. I was very careful to measure as instructed.

Reason I chose this business:

They seemed like a good company to buy from

Service
Thumbnail of user johnc10160
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Found everything I needed.
However hardware was not provided for the Baron H bars that I ordered.

Reason I chose this business:

One stop shopping

Thumbnail of user jamesj3307
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Worked well just a little disappointed that I'm changing it only after a couple of years old.

Thumbnail of user joshuas1403
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

New tires are absolutely fantastic! Good water dispersion and tread, wait and see how the life is.

Helped me pick out the correct tires, very helpful and knowledgeable.

Reason I chose this business:

They are the only choice.

Service
Thumbnail of user nathanb891
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I went the next size up from what was suggested. Glad I did because it fits snug.

Reason I chose this business:

Used before

Thumbnail of user tyb107
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Got my helmet in less than 24 hours! Very happy with Revzilla. Helmet is good so far

Thumbnail of user starrc18
3 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

Speedie mailing, got what I ordered. I purchased a used item, was in better shape than described.

Service
Thumbnail of user larrym1805
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Fast, easy search and check out process. Wide variety of sizes and color patterns to choose from.

Reason I chose this business:

I’ve been using this company for a few years now, I trust them.

Thumbnail of user tammyw963
0 reviews
0 helpful votes
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December 20th, 2023
Verified purchase

The ordering was super easy. The shipping was even faster!

Thumbnail of user wardl20
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Love the X grip, I have 5 of them. I trust RevZilla as an online merchant.

Reason I chose this business:

Very reliable.

Thumbnail of user tracyw998
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Easy to shop the site. Fast delivery. No issues at all.

Reason I chose this business:

The price and speediness.

Thumbnail of user janetc1879
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Purchased a shirt for my son in-law. It is still in the package but appears to be good.

Reason I chose this business:

Free shipping

Thumbnail of user davidg6521
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

The company and products were amazing and I was pretty damn happy with them!

Reason I chose this business:

I’ve heard a lot of good things, so why not?

Thumbnail of user davidg6380
2 reviews
0 helpful votes
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October 22nd, 2023
Verified purchase

Never a doubt. Always easy shopping, great quality. My favorite place to shop for my sled

Reason I chose this business:

Returning customer

Thumbnail of user mmz6
MM
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

Quick ordering & delivery. No issues. I would order again.

Reason I chose this business:

Referred by friend

Thumbnail of user ralphb651
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Good experience, but I couldn't track my package because I kept getting an invalid tracking number

Thumbnail of user jasonm3437
2 reviews
0 helpful votes
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December 16th, 2023
Verified purchase

Shipped out quick but arrived later than expected… that's usps always

Reason I chose this business:

Needed oil- happy discount

Thumbnail of user maxwellm75
2 reviews
0 helpful votes
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November 29th, 2023
Verified purchase

This was a great deal. I love shopping here! I cant recommend them enough!

Reason I chose this business:

The current promotion

Thumbnail of user markl1108
2 reviews
0 helpful votes
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October 31st, 2023
Verified purchase
• Updated review

Two Brothers slip on muffler came without pipe clamp and nut,bolt and washer to hang it

Reason I chose this business:

Familiarity

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We looked into your issue and see that you spoke with a member of our team and they were able to resolve your issue. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.

Quick and easy, good price
October 4th, 2023
Verified site experience
• Previous review
Thumbnail of user rebeccas2853
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

I had no problem finding gloves that worked for me. They're were many options for anyone.

Thumbnail of user keithb1505
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

It was quick and easy to order from the site and Revzilla shipped my items fast!

Reason I chose this business:

You had what I needed

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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