• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
325

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user kathrynb1051
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Looks awesome! Got it for my nieces Xmas! Hope it fits!

Thumbnail of user kentn137
1 review
0 helpful votes
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December 12th, 2023
Verified purchase
• Updated review

Product was exactly what I expected and fit was perfect. A bit pricey but you get what you pay for.

Products were shipped at different times and I didn't know when they last item was going to come in.

Reason I chose this business:

Convenience, selection, and customer support.

Service
Easy as pie!
July 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Selection, ease of placing order, and return policy.

25% discount...
July 7th, 2023
Verified site experience
• Previous review

25% discount... what's not to like?

Reason I chose this business:

Broad selection of quality products with customer feedback and Reveille staff reviews. Can't be matched anywhere else.

Easy peasey!
May 22nd, 2023
Verified site experience
• Previous review
Easy peasy!
April 18th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Product range, price, return policy and ease of use.

Thumbnail of user donnas3819
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

I placed my order and received it within 4 days. Placing the order was super easy

Reason I chose this business:

I’ve order parts from them before and had really good experience

Thumbnail of user samw1031
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Easy to find what I wanted. Everything went smoothly.

Thumbnail of user kathyd1052
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Easy offering on website, quick delivery, product well protected.

Reason I chose this business:

Recommended.

Thumbnail of user erict1398
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Quick easy and a great return policy make for a quick holiday shopping experience!

Reason I chose this business:

Great return policy and store in my city

Thumbnail of user zachh276
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Arrived on time. Size was too small, had to return. Have not heard back about return.

Chatted with a robot and it did not give me useful information.

Reason I chose this business:

Good prices and sales.

Service
Thumbnail of user stephenh2369
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Purchase a lithium battery. Best decision I ever made.

Reason I chose this business:

I’ve purchased from them before

Thumbnail of user anahia11
1 review
0 helpful votes
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December 14th, 2023
Verified purchase
• Updated review

Always an easy and fast process <3 It's definitely a lot better in person

Reason I chose this business:

Great customer service even for the smallest issues, as well as great prices and products! I've never had a bad experience with Revzilla! You guys are always my go to!

Jacket
June 8th, 2023
Verified purchase
• Previous review

Quick and easy! Package did come damaged but luckily the jacket I ordered wasn't damaged!

Reason I chose this business:

Great quality products, and affordable prices!

Quick, easy, and I'm stoked to receive my new helmet!
April 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Never let me down, great quality on all of their products! And their gear I trust more than anyone else!

Thumbnail of user anthonyh597
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Good will use again very fast and easy will recommend to others

Thumbnail of user dennisr1000
1 review
0 helpful votes
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December 4th, 2023
Verified purchase
• Updated review

My order was shipped quickly, packaged appropriately and was exactly what I ordered.

Reason I chose this business:

Recommend by a family member.

Should include links to items that may be relevant...
November 28th, 2023
Verified site experience
• Previous review

Should include links to items that may be relevant to your purchase ( glove liner needed battery harness connector but hard to find on the website).

Reason I chose this business:

Recommend by a family member.

Thumbnail of user reneel518
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Purchased and returned product (no fault of Revzilla) and their customer service are top notch.

Jason (?) from Boston was amazing.

Reason I chose this business:

Selection/Reputation

Service
Thumbnail of user frankk958
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

It was easy tracking and right on time to the post office. Very courteous and considerate.

Reason I chose this business:

They had the best prices out there.

Thumbnail of user gregq42
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Customer service was helpful and timely with their assistance in a return of a duplicate order.

Service
Thumbnail of user theresap826
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Very easy website and the order arrived very quickly!

Thumbnail of user coreys277
2 reviews
0 helpful votes
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December 13th, 2023
Verified purchase

Ordered a set of tires and received them two days later. Great experience overall.

Reason I chose this business:

They are a trusted retailer with a wide selection that offers free shipping.

Thumbnail of user sals118
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Glove are perfect I loved it but take almost a week to get them and that way I give them 3 star

Thumbnail of user marku558
1 review
0 helpful votes
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September 5th, 2023
Verified purchase
• Updated review

Always love shopping on Revzilla! Always have what I want and great prices! Thank you guys!

Love revzilla!
May 25th, 2023
Verified site experience
• Previous review

Love revzilla! Always have what I need and fast shipping! Thanks you guys!

Reason I chose this business:

Revzilla is my go too for anything I need!

Thumbnail of user jamesw6350
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

My helmet came in a few day though it would of been long great quality

Reason I chose this business:

Price and product

Thumbnail of user chrisa2040
1 review
0 helpful votes
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December 5th, 2023
Verified purchase
• Updated review

Revzilla shipping over the last couple years has become slower and slower.

Slower than normal shipping
August 23rd, 2023
Verified purchase
• Previous review

Last few orders from revzilla have taken longer than stated and longer than they normally do.

Thumbnail of user mikeh3017
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Fast shipping and product is exactly as advertised. Customer service is exceptional.

Awesome. Had to return a jacket that was too small. Very helpful and extremely polite.

Service
Thumbnail of user anthonyw1738
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Always easy to shop and no matter what I order it's here fast and it's never wrong

Reason I chose this business:

Ease of use and the rewards

Thumbnail of user richardn1496
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Able to research all that i was looking to find. The videos here are VERY helpful

Reason I chose this business:

Where I buy most of my after market supplies

Thumbnail of user georgev804
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Easy shopping interface and great selection of products with ample descriptions

Reason I chose this business:

BMW Owners News

Thumbnail of user steveg2093
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Very easy to find what I was looking for and item description is awesome. Very detailed.

Reason I chose this business:

Friend recommended it

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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