• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,668
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user pavelr29
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Fast shipping, helmet did not fit, they dont have exchanges, so I missed out on the sale price.

Had a pretty silly email chain with a rep

Reason I chose this business:

Like the youtube videos

Service
Thumbnail of user josed822
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Revzilla never disappoints! Fast shipping great products! I highly recommend!

Reason I chose this business:

Fast shipping and LEO discount.

Thumbnail of user gregoryd514
2 reviews
0 helpful votes
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December 4th, 2023
Verified purchase

Love the website, love the selection, love the service!

Reason I chose this business:

Prior purchases.

Thumbnail of user phillipa248
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

It was a great product at a great price and was shipped very quickly.

Reason I chose this business:

I happy happy with their service.

Thumbnail of user jimd1541
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Ordering on line was straightforward and easy. Gift card arrived on the date promised.

Thumbnail of user juano376
1 review
0 helpful votes
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November 29th, 2023
Verified purchase
• Updated review

Amazing gloves. Description on site is right on the money. More than happy with these gloves

Reason I chose this business:

Ease of use

It's quick and fast
April 15th, 2023
Verified site experience
• Previous review

It's quick and fast. Pages load quick

Reason I chose this business:

Good company that helps customer if something goes wrong

The online chat was awesome he helped alot
April 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Lots of options and competitive pricing

Thumbnail of user kennethc1219
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Not good. Paid WAY MORE than expected. I could have gotten the same helmet here than from Revzilla.

Thumbnail of user billl1083
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Quick shipment. Well packed. Quality product. A+++

Thumbnail of user jeremiahj130
1 review
0 helpful votes
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December 4th, 2023
Verified purchase
• Updated review

Ordered some spark plugs and they arrived very quickly.

Reason I chose this business:

I had some zillacash to use.

Paying for shipping on an exchange, not a return, is...
October 11th, 2023
Verified site experience
• Previous review

Paying for shipping on an exchange, not a return, is a really hard pill to swallow. The fact that they expect me to not only pay for shipping but to BUY the item again while I return the other one is also ridiculous. So now I have paid twice for the same item just in a different size. I'm sure the refund will show up in a week or two but that system is not very customer friendly. Oh and the "promo" code they gave me apparently didn't work on my item either. Another thing is the price match deal. I found the exact same jacket on another site $20 cheaper but... I sat on hold for 30 minutes and no one picked up to even honor the price match. I'm sure not all experiences are this bad but this one hit me on 3 different levels. Not happy.

Thumbnail of user charlesl1975
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Easy to use website. Fast shipping. Great sale ads.

Thumbnail of user marybeths52
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

The directions were confusing- wish there had been a hard copy/

Reason I chose this business:

Had what was wanted

Thumbnail of user gartho12
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Awesome! Great pricing! Fast shipping! Huge selection of products!

Thumbnail of user rickg461
2 reviews
0 helpful votes
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December 3rd, 2023
Verified purchase

Excellent selection, service and guarantee. Love purchasing from Revzilla..

Reason I chose this business:

Always best price and service.

Thumbnail of user jeremye147
2 reviews
0 helpful votes
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May 21st, 2023
Verified purchase

Ordered a 10" flare windshield from Klock Werks for my new 2023 Indian Roadmaster Dark Horse. Got here fast and fits perfectly!

Reason I chose this business:

Great customer service!

Thumbnail of user anthonys3176
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Bought a helmet that was on sale for a great price. It was delivered quickly.

Reason I chose this business:

They had what I was looking for at the best price

Thumbnail of user brandonm1261
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Easy no questions asked transaction on early black Friday deals.

Reason I chose this business:

Black Friday deals

Thumbnail of user michaell6502
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I ordered the parts, they came without issue. That's how web ordering works.

Reason I chose this business:

There aren't any options that Revzilla doesn't fall under the same parent company, so it doesn't really matter.

Thumbnail of user karib228
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Received my order quickly, excellent price and packaging.

Thumbnail of user scottb3412
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

I ordered tires tubes rim strips and gloves all came quickly

Reason I chose this business:

Recomendaciones

Thumbnail of user williamt2588
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

First time, no problems. This was a gift for someone else.

Reason I chose this business:

Recommended by daughter..

Thumbnail of user ryanb1864
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Received my order very quickly after ordering. Easy checkout process

Reason I chose this business:

Helpful how to articles helped me decide on what to purchase and a lot of customer reviews

Thumbnail of user markj2347
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

I got my tires the day after I ordered them. (24 hours) Excellent!

Reason I chose this business:

Great web site. Good reviews.

Thumbnail of user tresaj7
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Easy to order, shipping was quick. Loved the follow up.

Reason I chose this business:

Referral from friend.

Thumbnail of user martinc1015
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Online help matched a sale price, and it shipped quickly

Thumbnail of user philippeb67
2 reviews
0 helpful votes
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December 1st, 2023
Verified purchase
• Updated review

Quick and easy delivery of rear tire. Came quickly as promised.

Reason I chose this business:

My go-to usually for my motorcycle

Liner gloves
April 21st, 2023
Verified purchase
• Previous review

I wish there weren't stockouts for popular sizes. The smaller size fits though and the liners are not as thin as the other silk liners (which tend not to last long). Liners do fit in my gloves.

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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