• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1608
  • Quality
    5588

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,670
Neutral
235
Negative
326

Instant Feedback

85,483 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,581)

Rating

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Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user alejandrol153
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

Straightforward experience. Nothing to point out, which is good.

Thumbnail of user timothyg1112
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

Very happy with how prompt my order was received. Will be using Revzilla again.

Thumbnail of user diegop143
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Bars look and fit perfect for my fat boy. No Complaints here.

Thumbnail of user michellew2734
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

Videos are so helpful! I was able to size everything I needed correctly.

Reason I chose this business:

Friend referred, he had a great experience.

Thumbnail of user rixb1
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Its a good day when I can get all my parts/accessories from the same company.

Reason I chose this business:

Located hard to find parts.

Thumbnail of user vivianl247
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

The product was Excellent. Great service. Will be ordering more

Reason I chose this business:

Reliable and fest delivery time.

Thumbnail of user thomasd2596
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Your store has just about everything I need, so it's a one stop shop for me.

Reason I chose this business:

Product selection, shipping times and customer service.

Thumbnail of user leonardg237
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Easy ordering and fast shipping

Product is good quality for the price!

Thumbnail of user josepht1539
Jay
2 reviews
0 helpful votes
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October 28th, 2023
Verified purchase
• Updated review

Comfortable and supportive. And it's made in Italy!

Reason I chose this business:

Great service and selection

Only criticism is that The revzilla $$ was a better...
May 31st, 2023
Verified site experience
• Previous review

Only criticism is that The revzilla $$ was a better return than the RPM. It's slightly disappointing that the rewards are not as robust.

Good selection Reasonable prices
April 29th, 2023
Verified site experience
• Previous review

Good selection
Reasonable prices

Reason I chose this business:

Great stuff

Thumbnail of user zackeryg6
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

Easy to buy. Unbelievably fast shipping. It's an easy choice to use Revzilla.

Reason I chose this business:

They have the best selection and they have a good reputation.

Thumbnail of user georgef1187
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Very easy order process and speedy delivery. I like the product very much.

Reason I chose this business:

I always like Revxilla because of the motorcycle gear and accessories. The products are first rate.

Thumbnail of user carteef
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

Ups delivered to house 5 doors down and now I have to awnser this $#*! thanks

Thumbnail of user toit6
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

All staff was helpful in the Brooklyn store. Keep it up! More power

All helpful

Reason I chose this business:

Accessibility and website was easy to use

Service
Thumbnail of user ulisesl4
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

The order arrived on time and the product in good condition

Thumbnail of user shawnm1189
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Easy site to navigate and haven't had issues working on orders and returns.

Reason I chose this business:

Easy to navigate when finding parts for specific model bikes.

Thumbnail of user nathanb964
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

The tires arrived in less than a week and are in excellent condition.

Reason I chose this business:

RevZilla had the best price for name-brand tires. None of my local MC shops could match your price.

Thumbnail of user carlu136
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

You've done some good hring for customer support. I've been impressed with phone and email support.

Reason I chose this business:

Recommended.

Service
Thumbnail of user luisv446
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

I have bought mulitple item from Revzilla and never had a issue. I love this website.

Thumbnail of user melindae98
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

You all did a great job! Order processed timely, accurate and it's a quality helmet.
Thx

Reason I chose this business:

You have the helmet we needed in stock.

Thumbnail of user rosey208
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Love shopping at rivzilla I've been dealing with rivzilla since 2014 never ever had an issue.

Reason I chose this business:

Rear footbags and applicator for a 2009 victory kingpin.

Service
Thumbnail of user markm3332
2 reviews
0 helpful votes
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October 29th, 2023
Verified purchase

I have already placed another order with them, five days later.
Moving up on my list for sure...

Reason I chose this business:

Had the products I needed in stock...

Thumbnail of user johnnyl372
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

Everything was perfect. Delivery, product, quality, size and package

Reason I chose this business:

Previously I had a bad experience with cycle gear so I tried ordering thru revzilla for the right product

Thumbnail of user davidm10294
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Item was on back order for months. Glad it finally arrived.

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Unfortunately, events from the past 3 years still have an effect on global manufacturing and distribution, as the supply chain slowed down while demand increased. Many of our distributors are still trying to catch up, which has an effect on inventory.Despite this, we strive to provide the best possible service to our customers and are always happy to try and find alternatives that might be an option. We’re sorry this has affected you. If your first choice of product isn’t available,Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com

Thumbnail of user craigr595
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

Items I found were easy to locate for my bike. Once ordered they arrived quickly.

Reason I chose this business:

Returning customer.

Thumbnail of user tims1892
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

How can we get the carrier for Revzilla to actually bring the package to the front door?

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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