• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1614
  • Quality
    5632

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,664
Neutral
235
Negative
325

Instant Feedback

86,014 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3224) shopping experience (1022) motorcycle gear (261) return policy (233) business day (76)
Thumbnail of user keithc1244
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Ordered pull and return throttle cables and didn't get any updated for a week other than processed. Then was told it would be 3 to for weeks before shipped. Happily received week and half earlier than anticipated. Great job

Service
Quality
Thumbnail of user daniela2223
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

I fudged my Sistema 2 face-shield and needed a new clear shield. I couldn't find them anywhere online, and they were all out of stock on Revzilla too. The the only option was to buy the photochromatic shield, which is markedly more expensive, but my choices were either that or no shield at all so I bit the bullet.
The package arrived quickly and I tried out the fancy new shield once, which seemed to go pretty well. I didn't notice the sun giving me any particular trouble while out and didn't feel like I needed glasses or anything so I guess it worked pretty good.

Reason I chose this business:

It was the only place I found selling any Sistema 2 face shields.

Reason I chose this product:

I chose the photocromatic shield because there were no normal, clear shields in stock, and I couldn't find any elsewhere.

Quality
Thumbnail of user dudleyp21
1 review
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

I ordered the wrong size but RevIlla made the return process fast and easy. Will definitely order from revzilla again

Reason I chose this business:

Selection and price

Reason I chose this product:

Good brands, price and fit my needs

Service
Quality
Great place to buy quality moto gear
June 13th, 2024
Verified purchase
• Previous review

Fantastic, website is great and the staff review videos are very helpful

Reason I chose this business:

Price and selection

Reason I chose this product:

Price, color, reviews

Quality
Love shopping at revzilla!
January 29th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great products and price

Thumbnail of user anonymousn1390
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Ordered an e gift card and was made to add a shipping address. It was very confusing ordering experience, still unsure if someone was actually mailed. At confirmation page it had shipping details for a digital gift card.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user jodyp192
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Happy with the price match and found the boots I wanted to try. Excited to see how they work out. Revzilla is always good for purchasing and returns. Great company.

Reason I chose this business:

Great company, good selection with good return policy. Reviews products and includes an objective perspective.

Service
Quality
Thumbnail of user billc1656
1 review
0 helpful votes
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August 30th, 2024
Verified purchase
• Updated review

Ordered Bluetooth tire pressure system. The price was reasonable and it was very easy to order online. Delivered in just one day.

Reason I chose this business:

Motorcycle half cover

Quality
Jimmy H
June 26th, 2023
Verified site experience
• Previous review

Jimmy H. Helped alot!

Reason I chose this business:

We have had great buying experience

Thumbnail of user jasonc3145
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

So I had ordered a Helmet on 7/3 knowing of the holiday on the 4th. I wanted to ensure that my helmet would make it to me by at least the 12th as I was leaving on a trip and wanted to wear my new helmet. I called customer service to pay for expedited shipping and I was assured that it would be on time even with the holiday and to save my money. Needless to say the helmet arrived on the 13th and I was not able to use it on my bike trip. I should have been allowed to pay and not trusted the customer service rep. 😒

Service
Quality
Thumbnail of user timothym2077
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Came here for all my EUC (electronic unicycle) PPE! A bit of a one stop shop for all my gear and needs. Size guides are accurate and give great guidance on if you're between sizes what measurements to lean on. My knee braces are a perfect fit because of it.

Reason I chose this business:

I noticed all the brands I researched and gear I discovered all seemed to be sold here. Even the direct brands had less options to choose from. RevZilla gave me the chance to stay budget focused instead of up to-the-latest. I still aimed high though. Hahah.

Reason I chose this product:

Brand recognition is something I enjoy. But also, notariety in racing communities. Naturally went with Leatt. They seemed to anticipate my needs which tells me they listen to their consumers. Happy with my choice.

Quality
Thumbnail of user jeffs3408
2 reviews
0 helpful votes
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September 14th, 2024
Verified purchase

Great selection and prices quick shipping and hassle free return process. Revilla is always my first choice for anything Motorcycle related.

Quality
Thumbnail of user sterlingb61
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

24 hour shipping delayed to a week and no 1 knew why. After the second call to customer service they arrived two days later.

Customer service reps were great. Just couldn’t tell me why my items were delayed.

Reason I chose this business:

Had what I was looking for.

Reason I chose this product:

Just what I was looking for.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Thumbnail of user eds1202
2 reviews
0 helpful votes
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October 3rd, 2024
Verified purchase

II think the googles are great well made, it would have been 5 stars except the shipping was terrible.

Reason I chose this business:

Usually very good and speedy service.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Thumbnail of user lauriegala
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Needed a specific size of cheek pads for my helmet. They were out of stock but notified me when available and I ordered

Reason I chose this product:

Needed them!

Quality
Thumbnail of user edr617
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

Love shopping on your site...I have ordered several clothing items and the Fit and quality exceded my expectations. Customer for life!

Reason I chose this business:

Love the fact that you take the time to do videos going in depth of certain products...that is Vary helpful!

Reason I chose this product:

They were on my Must get list...new rider and I have much to purchase and with the membership perks you would be a fool to shop elsewhere

Quality
Vulcan 650 cafe
July 15th, 2024
Verified purchase
• Previous review

Ordering was as easy as it gets and the products came quickly and secury packaged... Definitely recommend... And will be accesorising my new bike with many more products for you in the near future

Reason I chose this business:

Easy to navigate web site... And my bike is a 2024 Vulcan you have many products for my bike

Reason I chose this product:

Safety and they look sharp

Quality
Thumbnail of user glendonc1
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Bought many items through revzilla no issues. Last putchase i had a return, size issue, the return person, kevin, was awesome. Tbe return was easy and fast refund.

Talked with Kevin about a return due to size sent me a return ticket via my phone, printed it and dropped it at fed ex. Done.

Reason I chose this business:

I have ways had a good experience, items are as described, delivered timelt and now i know returns are accepted witbout issue.

Reason I chose this product:

Ls2 half helmet, read reviews and comments as well as the look of the helmet. Revzilla also did a oroduct review of the helmet as well.

Service
Quality
Thumbnail of user michaelm13748
2 reviews
0 helpful votes
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October 9th, 2024
Verified purchase

Could not use the 10% promo first purchase code. Almost canceled and bought from J & p cycle. But the video dude is a classic

Thumbnail of user justinb1651
1 review
0 helpful votes
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August 4th, 2024
Verified purchase
• Updated review

Always will buy from revzilla no matter what. Fast shipping, easy transactions. Great pricing. Awesome online support services. Easy online shopping for sure.

Quality
Best prices around
December 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Favorite place to shop

Thumbnail of user dennisk951
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Item was not in stock at any other retailer which I had explored; RevZilla honors "notify me when back-in-stock" options and then commonly takes delivery of "Re-Stocking shipments", seemingly, sooner than competitors.

just needing confirmation of order fulfillment and expected shipping/delivery dates which was provided immediately and accurately.

Reason I chose this business:

Mitas Enduro Trail Plus DAKAR Tire with E07+ tread pattern seems to not be commonly stocked elsewhere

Reason I chose this product:

Some years back I had the adventure of riding the southern boundary of the Sahara and the take away lesson is "Durability", as a breakdown in Timbuktu is a nightmare and an interminable delay. The "Dakar" [ capital of Senegal] moniker theatrically implies that isolated and remote Sahara relation [ the terminus of the "Paris to Dakar race] and the tire fits my {Adventure Touring} Super " Ténéré " [ Tuareg language for Desert Region in south central Sahara].

ALSO, that tire has a tread pattern seriously "ruggedized" but strongly reminiscent of the Bridgestone "Battlewing" which, on pavement, performed most impressively as OEM on that bike. The Dakar is Belted rather than Radial {Battlewing} but is approaching that radial tire's performance.

Service
Quality
Thumbnail of user danielf927
2 reviews
0 helpful votes
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July 14th, 2024
Verified purchase

I was looking for a summer jacket that was comfortable to wear in hot weather and still offer reasonable protection. I was able to find the Joe Rocket Analog Jacket at RevZilla. The description, price and free shipping were key factors in this purchase.

Reason I chose this business:

RevZilla had what I was looking for at a reasonable price and I am a return customer.

Reason I chose this product:

The Joe Rocket Analog Jacket has great air flow and still provides reasonable protection. This is what I was looking for.

Quality
Thumbnail of user jonathans2317
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Product was shipped very fast and came in perfect condition. Fit was just as ordered and no problems at all with the order.

Quality
Thumbnail of user josephb3849
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

I have ordered before and service has always been great. No problems with returning items after trying them on and received items promptly.

I inquired about returning if they didn’t fit because it was quite a bit of money to spend without assurances that I could return them.

Reason I chose this business:

A friend recommended them.

Reason I chose this product:

Quality! I had used Klim before for snowmobiling in Alaska and on my motorcycles.

Service
Quality
Thumbnail of user s.n8
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

An entire week passed with no change to the shipping status.

The delivery date was pushed forward 4 days one after the next.

Reason I chose this business:

I trust the store/site for quality

Reason I chose this product:

I own a Schuberth helmet and was getting new parts

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We see you placed your order on 9/10 and it shipped 9/11.We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Thumbnail of user buddyh58
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I was sent the incorrect chain slider for my bike. Had to order a different from another vendor, but still caused me to miss a ride.

Reason I chose this business:

Website said “exact fit” and fast shipping.

Reason I chose this product:

Thought it fit my bike, it didn’t.

Quality
Thumbnail of user diemyn
2 reviews
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

My bike starts up with no issues. I am pleased. The package it came in was kind of odd. I wasn't too sure if it was OEM genuine. It had Japanese logo on it. Yes there are $30 stator with CKP on eBay but I don't want to have any issues down the road especially when riding far away. I went with OEM genuine which is $450. That's a huge difference. I hope the package I received was OEM genuine.

Reason I chose this business:

Price of product.

Reason I chose this product:

I needed the part.

Quality
Thumbnail of user jsrenginese
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Revzilla was the only website to have rider weight options available and they nailed it! The Suspension is amazing!

Quality
Thumbnail of user dannyf274
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

It arrived shortly, sadly I dropped the helmet a week later and broke the parts again I had just replaced. My bad though.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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