• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.7 stars from 8,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1606
  • Quality
    5583

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,665
Neutral
235
Negative
326

Instant Feedback

85,460 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“I got open parts that were falling out of packaging.”

Jonathan C.
10/3/24

I ordered brake pads from revzilla. They came in less than 3 days I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

Reviews (8,573)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1017) customer service (3216) motorcycle gear (261) return policy (231) business day (76)
Thumbnail of user kylem940
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Love this site they always ship fast and easy to deal with

Reason I chose this business:

My favorite motorcycle gear website

Thumbnail of user reynam49
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

Was happy to find this item. It is necessary for the phone holder.

Reason I chose this business:

Had purchased items before

Thumbnail of user christians742
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

RevZilla. Where you can feed your unhealthy motorcycle addiction with healthy products.

Thumbnail of user shanem534
1 review
0 helpful votes
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June 20th, 2023
Verified purchase

So easy love it. I will be buying lots more from RevZilla

Thumbnail of user mariaj1330
1 review
0 helpful votes
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June 19th, 2023
Verified purchase
• Updated review

No problems, slight difficulty with Apple Pay. Friendly customer service rep.

Service
No problems, slight difficulty with Apple Pay
June 8th, 2023
Verified site experience
• Previous review
Thumbnail of user lindseyc365
1 review
0 helpful votes
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July 18th, 2023
Verified purchase
• Updated review

Delivery on time. Even better I received item earlier than expected date.

Delivery on time
June 8th, 2023
Verified site experience
• Previous review
Thumbnail of user bryanw623
2 reviews
0 helpful votes
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June 12th, 2023
Verified purchase

Very good. No issues.package arrived as promised and tracking was spot on

Reason I chose this business:

Availability and price

Thumbnail of user glennto
1 review
0 helpful votes
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June 11th, 2023
Verified purchase
• Updated review

Seamless purchase …would buy stuff again In the future

Seamless purchase
June 1st, 2023
Verified site experience
• Previous review
Thumbnail of user billyb663
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Bought my new jacket, shipped quick, packaged well. Perfect

Reason I chose this business:

I just like revzilla

Thumbnail of user majab17
Maja B. – RevZilla Rep

Hey Timothy! We're very glad to hear you had a nice experience with us. Please reconsider your star rating based on the quality of the service provided!
Feel free to reach out to cs@revzilla.com, give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service if you have any questions or comments.

Thumbnail of user tomt1139
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Got my tire within a week. Ready to hit the road (not literally).

Reason I chose this business:

Consistently low prices and good service.

Thumbnail of user adaml1043
1 review
0 helpful votes
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June 11th, 2023
Verified purchase
• Updated review

Love the review videos and customer service. Enough surveys

Ended up with free shipping on return

Reason I chose this business:

Previous customer

Service
Love the review videos and customer service
June 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous customer

Thumbnail of user kenh1121
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Ordered my parts here most of the time so far its great

Thumbnail of user roberte2175
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Great selection and competitive pricing. Shipping was relatively fast.

Reason I chose this business:

Great selection, and good pricing

Thumbnail of user derekb583
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Never had an issue ordering from this site, always ships on time and accurate

Reason I chose this business:

Easy to use

Thumbnail of user peted170
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Never an issues always sooner that expected delivery.

Thumbnail of user lawrencee244
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Had everything I needed in stock and shipped to my front door within a few days.

Thumbnail of user marko1163
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

My shopping experience was quick and easy, especially for a first-time buyer

Reason I chose this business:

I chose RevZilla for the different paying options.

Thumbnail of user alanf592
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Fine no problem at all entering the rest of this to get over 50 characters

Reason I chose this business:

Had what i needed I think

Thumbnail of user mattj369
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Tires were competitively priced and shipped quickly. What else can you ask for?!

Thumbnail of user virginiaq551
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Thanks, very easy to order web site. Excellent choices for my needs.

Reason I chose this business:

Rack with luggage for my Int650

Thumbnail of user joshuat547
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Experience is top notch the reviews and videos are awesome. Best site ever for motorcycle anything.

Thumbnail of user lancen58
2 reviews
0 helpful votes
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June 9th, 2023
Verified purchase

Excellent experience as always with Revzilla. No issues at all.

Reason I chose this business:

I've ordered many items from Revzilla and will continue to use them in the future, great website, quick delivery, easy returns. And Zilla cash!

Thumbnail of user glenna230
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Easy to find the jacket and good price. Shipping was super fast

Reason I chose this business:

Price and shipping policy

Thumbnail of user paulw2599
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Positive, assisted with recommendations for front tire

Reason I chose this business:

Shopped around

Thumbnail of user troyw353
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Fast shipping. Good product. Ordered my tire and it was there within 2-3 days

Reason I chose this business:

I've bought from RevZilla multiple times and have always had great experiences

Sitejabber for Business

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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