• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

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Overview

RevZilla has a rating of 4.6 stars from 8,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

  • Service
    1614
  • Quality
    5625

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91%
Positive
5,661
Neutral
234
Negative
325

Instant Feedback

85,970 reviews

12
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How would you rate RevZilla?
Top Positive Review

“Perfect gift”

Irene Z.
9/27/24

Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.

Top Critical Review

“Delivery is slow”

Greg R.
9/9/24

It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.

Reviews (8,616)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3224) shopping experience (1022) motorcycle gear (261) return policy (233) business day (76)
Thumbnail of user matteop44
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

They fit, but are slightly tight on my wide foot. But they are comfortable and feel good riding. Exactly what I was hoping for and even more at the price point. Though... Everything is more expensive by the day...anyway they are great

Reason I chose this business:

I like Ari and Zach. Also, the East Coast part of RevZilla is close enough to get my orders quickly usually.

Reason I chose this product:

Price, comfort, good for commuting.

Quality
Thumbnail of user markk2967
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase
• Updated review

In order to avoid shipping costs, I went in to a store to order. This was a small item. Shipping should be free to everyone.

Reason I chose this business:

It partnered with a shop near me.

Reason I chose this product:

I am working on the engine of my motorcycle.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Diagram wrong for 2001 Honda Shadow 75 ACE Deluxe
April 7th, 2024
Verified purchase
• Previous review

I ordered three items, and two of them arrive fine. However, when trying to purchasea bolt for the crankcase on my 201 Honda Shadow 750 ACE Deluze, the diagram was incorrectly labeled. I ordered the bolt that was indicated for my replacement, and the one that arrived was incorrect. PLease review the diagram for the crankcase for this motorcycole and make the appropriate corrections.

The person I spoke with said he saw the problem but could do nothing about it.

Reason I chose this business:

I ordered the party through Cycle Gear, and Revzilla is their online parts partner.

Reason I chose this product:

I am servicing my motorcycle and needed to replace broken parts.

Service
Quality
Thumbnail of user jennifers6047
1 review
0 helpful votes
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August 15th, 2024
Verified purchase
• Updated review

Revzilla rocks and has great customer relations! I shop at RevZilla for a lot of my motorcycle gear, THX 🤪

Reason I chose this business:

Revzilla helps me a lot.

Service
Quality
Fast with good information!
June 9th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Great service!

AWESOME
May 16th, 2024
Verified purchase
• Previous review

GREAT SEVICE, GREATB VIDOES! Revzilla is easy and educational.

Reason I chose this business:

REVZILLA ROCKS11

Quality
Revzilla rocks
April 18th, 2023
Verified site experience
• Previous review
Thumbnail of user roberte2620
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

Website was quick and easy to use. I ordered a pair of Icon Slabtown shoes, the website navigation was simple, and the product was all that I was looking for.

Reason I chose this business:

I was purchasing motorcycle boots.

Quality
Thumbnail of user brysons27
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Ordered a copper crush gasket for an exhaust and it came with hardly any packaging and was bent out of shape/smashed.

Quality
Thumbnail of user billk936
1 review
0 helpful votes
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September 1st, 2024
Verified purchase
• Updated review

Always reliable information on quality products with helpful reviews of other riders and Revilla videos.

Reason I chose this business:

I been pleased with Revilla for years and always check here first.

Quality
Always a pleasure to shop at revzilla
September 27th, 2023
Verified site experience
• Previous review
I always find the information and the demo video very...
May 23rd, 2023
Verified site experience
• Previous review

I always find the information and the demo video very informative in reaching a product choice. Thank you for your good service.

Reason I chose this business:

You folks have the great prices and excellent selection.

Thumbnail of user claytone53
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Love the way this helmet feels purchase was a hassle free experience great customer service will def buy from again

Reason I chose this business:

First site to have the helmet and grips I want in stock at the same time

Quality
Thumbnail of user ericn994
1 review
0 helpful votes
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June 28th, 2024
Verified purchase
• Updated review

Ordered slip-on's, an air filter and a tuner. Everything worked as expected. Bike sounds and runs great and now I have the ability to tweak things to my liking! Every time I order from RevZilla I have never been dissatisfied!.

Reason I chose this business:

Been nothing but a good experience so far.

Reason I chose this product:

Did my research

Quality
Typed in the OEM #, was what I was looking for and...
April 11th, 2023
Verified site experience
• Previous review

Typed in the OEM #, was what I was looking for and ordered it. You guys gave me the same price as OEM but I get free shipping….

Reason I chose this business:

I’ll keep coming back baby, you guys treat me right!

Thumbnail of user tommy2
1 review
0 helpful votes
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August 30th, 2024
Verified purchase
• Updated review

Yamalube 10w40 synthetic by the gallon is a great cost saving option. Motul chain clean works great and price is better thae competitor products

Reason I chose this business:

You have the products i need at a fair price

Reason I chose this product:

Yamalube for my yamaha. Motul for the effectiveness.

Quality
Good boots for good price
June 29th, 2024
Verified purchase
• Previous review

I have never been a fan of forma boots for street riders due to visual aesthetics but this model looks really good and fits well. Only disappointment is the toe sliders and soles don't appear to be replaceable. I will need to take extra care to keep my toes off the pavement at full lean

Quality
Good as always
April 13th, 2024
Verified purchase
• Previous review

Great as usual,...

Reason I chose this business:

Product i need with bonus of revzilla cash

Quality
Great as always
March 7th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Product and price

Ordered online with chat help from Todd
January 31st, 2024
Verified site experience
• Previous review

Ordered online with chat help from Todd. Saved me 10 dollars in next day shipping and confirmed size choice. Thanks Todd

Reason I chose this business:

Revzilla is my Go To race supplier

Simple easy
January 15th, 2024
Verified site experience
• Previous review
So far so good
September 28th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Item in stock

All good lets win
September 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Why not, lets win

Thumbnail of user jesseh752
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Needed a new tire for my motorcycle. The tire I wanted was in stock and shipped within a few days. Good price and exactly what I ordered.

Reason I chose this business:

I had reward bucks to spend. Easy to order online and fast shipping

Reason I chose this product:

I had a matching rear tire

Quality
Thumbnail of user ramiroc62
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

I got exactly what I order,and in fact nice quality rain gear. Unfortunately didn't fit, so I had to return it. Waiting till you guys have my size.

Quality
Thumbnail of user ottof26
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Placed my single piece order on Sunday. Why did it take 4 days to then ship on Thursday. Too long

Reason I chose this business:

Have previously been happy with selection, price and service.

Reason I chose this product:

The only option to fit.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

Thank you for taking the time to leave a review. It looks like your order was placed on the 9/14 after hours, and the item had a 2-4 business day lead time prior to shipping. It was with the carrier and on its way to you on the 9/19, which is the 4th business day after your order got processed.

Thumbnail of user troyc464
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

The helmet came in timely manner only problem was that it was used I ordered one but got wrong size so ordered another a size larger as did not have time for exchange process the next one came with lens changed the inside goggles were knocked loose on one side and helmet had 3 marks on top that looked as if it was dropped on concrete was expecting better

Reason I chose this business:

Had great shopping experiences here prior

Reason I chose this product:

Have several icon helmets like their style

Quality
Thumbnail of user olliet14
2 reviews
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase
• Updated review

My experience has been great! Prompt and quick shipping used to be of the norm. RevZilla still has it or I wouldn't be placing my orders with them!

Reason I chose this business:

I continue to choose RevZilla because of the quick shipping. No matter what I purchase, they make me feel like I'm of importance.

Quality
Too easy!
April 28th, 2024
Verified site experience
• Previous review

Too easy! Super easy. That's the problem! 🤣

Always quick and easy!
March 31st, 2024
Verified site experience
• Previous review

Always quick and easy! Well, after I finally make a decision 😁

Thumbnail of user bobp1156
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Went to RevZilla, a 4 hour drive, because when I asked about helmet size and shape they were the ONLY people that knew exactly what I was asking. Also they supplied little head covers to keep their helmets clean, why doesn't everyone do that? Very knowledgeable and helpful staff.

Reason I chose this product:

Info gathered from many utube

Quality
Thumbnail of user michaels13278
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Purchased a Bell SRT Modular helmet. Quality product with great features. I especially like the interior drop-down sun visor because it covers almost the entire area of the opening. This is especially important to me since I'm older with a sad history of skin cancer.

Reason I chose this business:

Happy with their products & prices from past purchases.

Reason I chose this product:

A good review in the Christian Motorcycle Association monthly publication.

Quality
Thumbnail of user kennethl1166
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Ordered a cobra muffler for a v star. 10 days later received a box almost the size of the bike with the product slopping around inside. Opened outer box and looked at label, in big print it has a different company name I've never heard of. And it says dual mufflers for a Harley. Return in progress.

Return process is a bit vague, still trying to print the Return label.

Reason I chose this business:

Bought from them before, used to do a good job, been slipping lately.

Reason I chose this product:

Good brand. Good price.

Quality
Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com and reference this review. Please include further details regarding your shopping experience/issue.

Thumbnail of user johnj4313
1 review
0 helpful votes
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June 30th, 2024
Verified purchase
• Updated review

I just mounted fresh tires on my Triumphs and the cost of both the tires and tubes, plus updating my tool chest with fresh irons and rim protectors was the lowest I could find anywhere. When I made a mistake in one tire, it was returned free of charge and another shipped right out. I saved time, money, frustration, and met some nice folks at Zilla on chat.

Had to return a tire. Also, inquiry into getting a hard to find tire size in the brand I prefer.

Reason I chose this business:

Prices at first, but stayed for the customer service and 100% standing behind their sales and returns.

Reason I chose this product:

I like the Pirellis for cost and performance.

Service
Quality
Great
May 11th, 2024
Verified site experience
• Previous review

Great - thanks!

Thumbnail of user robertp4496
3 reviews
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase
• Updated review

Revzilla had the items I needed in stock and delivered it in 2 days. Can't get any better than that

Reason I chose this business:

I have a membership and they always have what I need in stock

Reason I chose this product:

Khrome werks, great products

Quality
Easy to use website and always has parts I need In...
July 23rd, 2024
Verified site experience
• Previous review

Easy to use website and always has parts I need In stock

Reason I chose this business:

Had parts in stock

Revzilla is great, always has the parts i need in stock...
September 16th, 2023
Verified site experience
• Previous review

Revzilla is great, always has the parts i need in stock and with the riders plus membership i get them in 2 days!

Reason I chose this business:

Had what i needed in stock and at a great price

Thumbnail of user edp441
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase
• Updated review

Recently shopped for a back protector for a Rev It jacket I bought at a local shop, for fit purposes. I found the high level protection quickly and easily. Order was placed and the item arrived quickly. It fits perfectly and I am very pleased with this and all the Revzilla purchases I've made.

Reason I chose this business:

Past purchase experiences

Reason I chose this product:

RevZilla description was thorough and reviews were excellent.

Quality
Love Revzilla, video reviews from staff and ratings...
October 10th, 2023
Verified site experience
• Previous review

Love Revzilla, video reviews from staff and ratings from customers are extremely helpful.

Thumbnail of user markx491
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

I like the product choices and videos. But I subtracted a star because so many jackets I was interested in were out of stock!

Reason I chose this business:

Choices, prices, free shipping...

Quality
Thumbnail of user osvaldob27
1 review
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

The site is user friendly and easy to use. I received my order earlier than I expected and was able to fix my bike

Quality
Thumbnail of user robertd2161
2 reviews
0 helpful votes
  • Send Message
August 3rd, 2024
Verified purchase

I will no longer buy apparel from revzilla. Seldom get the fitting right on the first try and then spending the money to send it back is too much.

Reason I chose this product:

I need new boots.

Quality
Thumbnail of user peterc2641
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Ordered a helmet, had it the next day! I don't know how that happens but I'm glad it did.

Reason I chose this business:

Price and I recognized the name.

Reason I chose this product:

I buy the same brand, model and size helmet every 5-6 years

Quality
Thumbnail of user dominikh34
1 review
0 helpful votes
  • Send Message
October 17th, 2024
Verified purchase

I ordered a new upper belt cover. It was a perfect fit and high quality. Shipping is always fast!

Reason I chose this business:

Price, fast shipping and always have the parts I need.

Reason I chose this product:

Quality, and price.

Quality

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 3 days

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