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RevZilla has a rating of 4.6 stars from 8,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
85,795 reviews
Initial ordering was easy; website easy-to-use Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier. So be sure to give much time for delivery.
It took way longer to receive my order than when Revzilla was under prior ownership. I'm very disappointed. Used to be orders where received within 1-3 days, which matters a lot during the riding season. I'll be looking elsewhere from now on, there are other options.
Sent the wrong exhaust for my bike, they sent a return ticket and refunded my account
Return with they handled very well
I wish I'd known about this before I'd spent twice as much on the Gustafsson 12.5" Touring windscreen. It's about the same length, but is swept back more aggressively, and so isn't as high. With the flared edge, though, the air is hitting at almost the exact same spot on my helmet and I have better visibility. There's less buffeting with the vent hole and wider base. Because it's swept back more, I did have to put some plastic spacers in the mounting bolts to ensure the rubber vibration dampener was making solid contact with the windshield. Without that, it definitely didn't feel solidly mounted.
This was the only online retailer that had it (briefly) in stock. I'd made an order on Amazon previously, but the ETA was 3-6 months out. I confirmed later that they didn't actually have any in stock.
Heard about it in our Rebel 1100T Facebook group.
Found the tires I needed. The price was right and they shipped fast.
The only site with the tire set I was looking for.
Was able to purchase a pair instead of one here and one there.
Very helpful to new riders, love the video reviews. Helmet Arrived very fast.
Availability and affordability.
I had to acquire one of these from my '21 Honda ADV 150 since I seem to have misplaced mine. Arrived promptly and worked just as I needed.
I've used RevZilla in the past to acquire motorcycle gear. I find them to be a very trustworthy brand, and they are definitely my go-to place for anything motorcycle related.
Completely unacceptable customer service. I received defective open box Sena headset and forced to deal with manufacture
I have used RevZilla in the past and plan on ordering products in the future.
Had to return helmet to get the next size up. Waiting for you to refund my money first
Having riden Sidi cycling shoes for years and knowing their sizing remains consistent, i made my order. Perfect fit. Amazing quality. 1 week delivery to Honolulu.
You guys got the stuff.
Familiar with Mfg.
A very good experience! And it was a quick experience and they were helpful in my needs
Been dealing with RevZilla for awhile
Something i needed
I found the tire I was looking for my 2016 Honda Fury
They had the cheapest tire that i was looking for
Easy process and great product they are my size 10.5 but are snug
Wide selection
Made sure I knew when and where my package was, emailed me on purchase, shipping and arrival to make sure I purchased it, knew where it was and when it would arrive, and emailed me as soon as it arrived, 10/10
Highly rated, easy to access and easy to browse. Very neatly organized.
Revzilla rocks! I requested a price match and in my opinion Revzilla went above and beyond in meeting my request. My new tire was received faster than expected! Revzilla's awesome customer service helped ease the pain of picking up a screw mid ride!
Great service, fast shipping, easy peasy!
Finding and reading about the items I purchased was mostly easy. The only issue I had was slow response from the website at times as well as all the annoying things that pop up all over my screen when trying to shop. One link once would be nicer; this gets quite annoying on any website when one is already inundated trying to sort through all of the accessories/apparel.
Long-time customer since I found this site, military discount through GovX, free shipping, great selection, typically great customer service if there is a problem (which is extremely rare in service today as well as lack of problems here).
I'm not one that gives a lot of reviews but I had to here. I ordered a helmet and when I received it there was a piece that was broken. I called customer service and it was the best experience I've ever had when dealing with an issue on an order that I've had an issue with. Nichole D. Was so helpful and fixed the issue way above my expectations. I will look to RevZilla first the next time there is something I need.
Needed to get a replacement and it was fast and painless. Thanks to Nichole for being so amazing.
They had the helmet I was looking for.
I had been looking for a helmet for sometime and liked the Scorpion Covert so I was just looking for a place to purchase it. When searching the web I saw they sold it and I had heard of them so I purchased it.
Jacket met expectations for it's price. I need 16 more characters to progress
Shipping and customer service, plus I appreciate the work they put into supporting the industry.
Price and reviews
Selecting PayPal as a payment option will pick the default shipping address from your PayPal account and there is not (obvious) view that summarize where your order is going, and my order got shipped to my old house. On top of that, there is no way to cancel or update an order without calling during office hours. But the order gets processed very quickly and outside office hours, too, so by the time that you can get an hold on someone, your order has been already marked as shipped and they cannot do anything at that point.
Great customer experience but web UI and cancel / update order is terrible.
I needed it
Ordered the items and got an expected date of arrival only to be surprised they arrived 3 days early! What a pleasant surprise. I am yet to try out the items but judging from other reviewers I'd say I'm in for a treat. Thanks Revzilla for being my # 1 online motorcycle retailer!
Asked about sizing a got a concise and clear answer about fitment that wasn't clear on the website regarding the cooling vest.
Great company to work with. Chat with the gear specialists if you have any questions they are very helpful.
Youtube brought me to the site. Zack and Ari
They met the need i have.
Have not had a bad experience yet. I see why this is one of the largest and most trusted online retailers for motorcycle gear.
Past experiences have all been good.
Revit continues to suprise me with their quality and performance.
I can expect to receive my order quickly, when I have had issues...returns, for example, they've been handled well.
Issue handled well ultimately, however it was a bit challenging getting through to a customer service person to handle it.
Good variety of products, good prices. As a tall rider I have a good choice of gear that fits.
Good selection, good prices.
I got the adapter from PUIG directly.
Refills team member reached out to me to let me know. They were courteous and professional about the issue. Gave me a small credit towards next order and very quick on the communication.
I am happy with my experience for this purchase.
Missing adapter, the team was very good with understanding my issue and help me through it.
I appreciate their help!
Comprehensive store
Upgrading from stock for better looks
I purchased an item with my credit card and the next day they cancelled my order. I called in to customer service and was told I got another email that explains why. I found it in my spam folder and basically they were low key accusing me of using a fraudulent cc and I could only pay using a wire transfer haha I wouldn't ever do that. I looked for the item again I found it on a competitors site for 80 less and bought it withe same CC with zero issues. When I called customer service their recording said they were having issues with their system. Never again
Products used:
None
Ordered a specific seat and was sent an incorrect one. Revzilla wad quick to get the error corrected and send a return label for me to ship wrong seat back. They did send correct one (I hope) that hasn't arrived yet, and my only gripe is how long it took them to send the new (hopefully correct) one to me. I've now waited weeks for something I should have had installed on the bike 2 weekends ago.
Customer service was excellent. Wish the mistake in my order was corrected a little quicker.
Good product selection, great customer service.
Price was good, good reviews.
I had a brand new HJC modular helmet and ordered a Sena 50s headset but after receiving them I decided I'd rather use the Cardo as it is advertised as waterproof and also the Sena 50s wouldn't fit the special pocket in the HJC helmet. So I returned the Sena and got the Cardo Freecom 2x. It was easy to install using the included glue plate. Now I need a thing Harley calls a WHIM to allow the Cardo to connect with the the motorcycle audio. You'd think Harley would include that as original equipment standard but no. Harley sells their branded Sena's for inflated price which includes "full stereo", other headsets are mono only. So what? For the money I can live without stereo I think.
Efficient and courteous.
I’ve used them before, good service and reasonable prices.
I said why above.
One $15 item was not shipped or received. When ask for a refund. I was expected to have pictures of when the box was opened shipping label etc. I'm using the products so no tags didn't realize it was missing ( order was shipped in separate boxes). So customer service was not what I expected
As above
Good products used to gave good customer experience
Gain trust and grow your business with customer reviews.
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.
At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.
For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Unfortunately Sena does handle their own warranties and are required to give you the contact nfo so they can handle the warranty issue.