Rite-Aid

I have always received excellent service and have always been satisfied with their products. They are located in areas I shop at - making it easy to visit the stores.

Either they don't have the medication I need which takes me to another TOWN completely! Sent our granddaughter to pick the med up after the first pharmacy said it would be ready and she arrived and they refused saying it was too early. Last med was on 9/8, today is 9/9! No one stated it was too early and that is over 30 days so it should be ok to fill. When I attempted to call before she left, they would not pick up their phones! I called and kept calling and no one would pick up. This is the LAST time we will use rite aid!

About 30 mins after our granddaughter got home I received a text my med was ready. I was not happy but drove and hour again to go and pick it up! Will NEVER use them again!

I am going on every platform I can to say that in this day and age there is no reason for orders not to be processed in a timely fashion. With companies like Amazon, Walmart, etc. If i order something on 5/30, it's still "processing", and no one has contacted you about the status in the supposed 24-48 hours to ship than this is not a company to order from, period. Never again Riteaid!

I'm highly upset and disappointed in the removal of the 20% discount. I found out back in February, and was surprised. To think that a corporation making billions of dollars would do that, with no thought or regard to the customers who've been supporting Rite Aid! Not to mention, the employees. Some of them who I talked to personally didn't like it either, and said that they didn't even let them know that they were doing it. They just did it. I don't go in Rite Aid even half as much as I used to now. If really need something, I'm better off going to Walmart! This is a real black eye on Rite Aid and could have devastating consequences in the long run! Terrible decision from a business standpoint and a customer standpoint!

I am in love with the rewards and the short time it takes to fill the rewards needed to actually collect something from it. I have over 16,000 points so far from last week. That's about 16 dollars. Kits amazing that the store gives back

Rite Aid needs shut down. Doesn't matter which store there are hardly ever any pharmacists there. They're hours are total bull. If CVS doesn't have a problem with pharmacists shortage then they shouldn't either. They've made multiple mistakes with my meds. They just suck. A shame because I've gone to them all my life but I'm done

I go to the Rite Aid Online store.
I put in my email address along with "forgot Password"
Response in red says that this email address/username is not in the system

I try to create a new account
The response comes back in red saying that my email address is associated with multiple accounts.

I call, and wade through miles of auto attendant options finally getting to a live CS agent. She says has fixed the issue. I should go back out to the website online store and "sign up" again.

Once again, it did not work... same result. Do I really want to do business with Rite Aid and put up with this? An hour of my time has now been wasted, and there is no way I am going to try to call again, and spend another hour trying to resolve the same issue (again).

My local Rite-Aid at 17th & Chestnut is filthy and the shelves are never stocked. I've taken videos (too large to upload) of how poor the conditions are; and called (twice) to "Rite Aid corporate" who promised me a return call "within 2 days". That was 16 days ago! To add insult to inquiry, almost every time I visit the store, someone is "helping themselves" to merchandise. If Rite Aid doesn't care, shame on them!

Gave covid test sunday 1/2/2022 almost more than 4 day no response or customer care explains why delay in results. If capacity is more dont give appointments and even none representative gives solutions or correct answer

I live next door 2 Rite Aid & go daily for necessities. & have done so for more than 10 years! Everything from cleaning items, dog food, coffee, paper towels the list is endless. I have had the 20% discount for quite a while. To find out a company that makes billions in revenue took a discount membership is utterly disgusting. How many elderly people really rely on that small discount! Some don't have the 20% & we had to spend a certain amount to obtain that higher discount rate. It's sad! I will never buy anything again there. I'm transferring my medication to another pharmacy. I hope Rite Aid is proud of itself. I just watched a little elderly lady who also wasn't aware of the change. Almost burst into tears! Because she now couldn't afford her cat food! Way to go! I gladly offered she refused & said she'd go down the street. Wow. Just wow!

I must say I'm a bit shocked at all the negative reviews as this online shopping experience 3 times running has been stellar! Site easy to navigate, easy checkout, all the coupon codes work as promised unlike the BIG 4 retailers and the sales were great!
Not to mention I could get most of what I'd shop for at bigger stores with none of the checkout and delivery hassles. Final bonus vwas the shipping actually arrived as promised which is why I switched 5x until I found a great online retailer. Was good experience and other reviews must be on individual stores because online shopping here was seamless and cost effective I'm on a budget.

My doctor called in a script of Ivermectin to RiteAid Pharmacy. Been going there for 8 years. They refused to fill this since they said it is not FDA approved. However they give people an experimental vaccine that is Not FDA approved so they dont follow their own policy. They are pathetic to refuse to give me medicine that my doctor prescribed. Shame on them.

I use my plenti card and i receive the "savings" slip. So for today May 21st i was able to buy 1 get 1 free on cottonelle toilet paper. I go into rite aid thinking it's a deal. Regular price on the 12 pk double roll $11.99. I went to dollar general and got the pk double roll cottonelle for $6 and saved $. 50 with a DG coupon...

We just relocated to this area and in the process of enrolling our 6 yr old daughter into school, we needed to get her a few shots. One was a MMR (for short).

We are currently not on a medical insurance plan and RITE AID wanted to charge us $1,000. Dollars for this shot!

Luckily we were able to go to a Cou ty hospital for assistance! I will never do business with this company and hope others follow suit!

2865 Elmwood Ave in Buffalo, NY has some of the rudest employees. I went in to pick up some medicine for my daughter and the sales associate who took care of us was rude not only to me but to my child as well. Telling me I should have left my kid at home if she's sick instead of dragging her in with me, mind you we just left the doctors office. People like her should not work in customer service. Dawn Manzella should probably find a different job.

Made an appointment 2 weeks in advance for a vaccine. Arrived at the designated time handed all information to clerk, Told to take a seat in waiting room. An hour later a clerk looked out ask what was a waiting for? Said a vaccine went back to the counter pharmacy looked at me and said that she had totally forgot that I was there. I ask for my Insurance card, driver's license and other info to be returned and left. Went online, same night, made an appointment at a CVS got the vaccine. Total time taken to have vaccine administered at CVS less than 15 minutes. Efficiency and customer are things lacking at Rite Aid.

Rite Aid should close it's doors. Service is totally unacceptable. If I call a med in for refill - nine out of 10 times I get the same message. We didn't receive your call. I show them my phone as proof and only then will they refill it. The doctor called in antibiotics for me at 1pm today. It's still not filled. When your sick and need meds you don't need the additional aggravation. Let alone drive back out for it when they feel they will fill it

[Rite Aid at 2310 Homestead Rd in Los Altos] This pharmacy specializes in frustrating customers. In fact, I wonder if they know what a customer is! Months ago, I tried to fill a prescription there; there was a line of 3 people. The clerk told me that it would take an hour and half for my turn to just drop off the prescription. I went to Walgreens a few blocks down and get my prescription filled within an hour. Today I went to the same Right Aid store wanting to get a Covid booster shot as their website invitingly says that they do "walk-ins". When I arrived there was no other customer in the store, but the pharmacist insisted that I had to make an appointment. I wish they go out of business soon and let another operator come in to set up something more customer-friendly.

They have missed several of my meds I'm in pain 24/7 and on insulin this is life and death for me then when you call and ask not being rude to them but they are to you really do your job right you wouldn't get complaints not happy just as bad as Walmart and it's not a compliment

Unfortunately all products should be looked up in a windows like shell. I have the awesome ideal to stop thy kleptomaniac syndrome and the drug addictive individual from taking the product from the store and leaving the consumer to pay for their bad behavior.
By: L. P. R.

The Ambler PA location store is very old, drab and outdated. In addition this location is always short- staffed, Their employees are stressed with the working conditions and putting them in harms way with the frequent shoplifters. The prices are expensive. I don't know why anyone would shop here if it wasn't for convenience.

I have reached out to the pharmacy as well as the main store. They contacted me looking for additional information so I called back again. 6 x and NO ONE answers the phone. Called corporate on hold for 20 minutes so far

So, I wanted to get my flu shot. I'm already registered in the system because I have Medicaid. The web site said that they take walk-ins until 8:00 PM. So, I walk to the window and say that I want a flu shot. He asks me if I have an appointment. I say no, and he basically says that I need to have an appointment OR that I can walk in on the weekend. It was only 4:30 PM, and the web site said that walk-ins were allowed until 8:00 PM. So, I would have to come back Saturday or Sunday. Or make an appointment. The web site said NONE of this. I don't know if this this particular Rite-Aid's policy, or if he just didn't want to do it. There was also no one waiting in the pharmacy. I felt embarrassed, but later, I went to Wal-Mart instead and got a flu shot right away. The last two years, I got a flu shot at Rite-Aid no problem as a walk-in. Not this year. I wish Rite Aid would review their web site so misunderstandings don't happen.

I got a text that my Covid and shingles shots were ready for me at my appointed time. When I arrived, they thought I was there for a regular flu shot. She gave me my Covid shot but did not want to give me the shingles shot because I would have to get two shots in one arm. Last year I got four shots; two in each arm. I decided I will not be going back to the Rite Aid again. There was litter all over the parking lot, I saw a guy run out with three cases of beer and no alarm going off, and on top of that they screwed up my medicine. I was told to come back in two weeks for my shingles shot. I will not be going back there again for anything