RitzCamera

I had a positive experience with ritzcamera.com and I will definitely buy from them again.

Firstly, I contacted ritzcamera.com via chat to inquire about Nikkor 55-300mm lens for my Nikon D5100. I wanted to get their confirmation about compatibility and product availability. The person I dealt with answered my inquiries politely and straight to the point.

I placed the order for a Nikkor 55-300mm lens and paid for the item exactly as advertised - no shipping, no tax and including the Ritz Special Savings! No surprises here. The order was placed online on July 7th, 1 AM and I received the package on July 9, about 5pm.

I give ritzcamera a BIG THUMBS UP.

I ordered a camera on November 23,2017 it was in stock at the time and ready to ship. I checked frequently to see if order had shipped, it hadnt but it showed that I should receive it on December 12,2017. I called the first week of December just to make sure everything was still on track. I was told (after being on hold for at least 10 minutes) that if I sent an email and requested an update on my order that I would be moved up and my order should ship and I would still receive my camera for Christmas. I then did a Live Chat on December 12,2017 and they informed me that the camera was out of stock and they did not know if or when it would ship. I requested that my order be cancelled and was told they would send an email to that effect. No email was sent so I had to request a second time for my order to be cancelled. Very unhappy they should have informed me sooner that the camera was not in stock as this was to be a Christmas gift. No communication on their end at all. Will never use or recommend this company to anyone.

Ordered a Nikon DSLR body on the Monday the week before Christmas. No word from Ritz by Thursday. Called and left 4 voicemail messages by late Friday morning including cancellation of the order. Never received email from them nor returned phone calls even though their site clearly states that you will receive an email shipping notification. Nobody answers the phone, ever! Received the package on Tuesday before Christmas. The camera body was from a foreign country not USA! There is no warranty for such in the USA. The web page describing the product said nothing about it being a foreign product! Email to their tech support from my gmail account bounced continuously. I use Gmail for web transactions, but had to use another non-gmail account to contact them. Mike said they'd be happy to accept the return as long as the package was unopened (it was not opened. The outside of the box showed that it was not a USA product), but there would be a 10% restocking fee.

Summary: Ritz has lost my business and the business of my friends and family! The lack of disclosure that it was a foreign product on the product web page, the lack of email confirming shipping (even though their site states you will receive email notification, the lack of returned phone calls and the restocking fee of 10% under these circumstances all add up to a scam and a totally unacceptable way to do business! Spend your money elsewhere and be happy you did!