Road Runner Auto Transport

Easy and professional... Car was picked up on time but delivered slightly late. I like that the same person that picked it up, dropped it off! This was a newer Dodge Charger with 24 inch custom wheels which most car carriers would charge more for. Roadrunner and their driver had no problems with this and nothing was damaged or hindered on the car. I would recommend Roadrunner to my friends and family. Great service, great price!

Ordering the service was an easy on-line process. Working with the agent to confirm all of the parameters was also good. The driver was professional, friendly and accommodating.

There were two minor disappointments:

1. I was pressured to purchase insurance at a very high price. The policy was about $100 to cover just a few days of transport for a very-low probability incident that would not be characterized as the carrier's responsibility. According to my insurance company, typical policies that cover a person's vehicle would also cover the type of incident covered by the expensive policy. My insurance company told me that I was covered and did not need the insurance.

2. I had a tight deadline as I wanted to keep the vehicle for my use until 1 day before or the day of my departure. No one was able to assure me that the driver could meet the schedule or tell me that I needed to give up the car earlier. I did not know until the day before pickup when the car would be picked up.

My vehicle, delivered vehicle with new (and the only) a dent, paint transfer, and scratches at 1:00 o'clock in the morning two weeks after scheduled delivery date. When I subsequently discovered the new damage, "Nicole K." defended the perpetrators stating that because I did not note the damage upon delivery, she would not even consider sending a claims officer out to investigate AND that I should not have taken the delivery at 1 in the morning. So basically letting me know that 1) it was my fault for wanting my car delivered immediately after it was a week later than scheduled, 2) it was my fault for not being able to see in the dark (driver refused to bring my vehicle into my apartment's lit parking lot), and 3) it was my fault for expecting this company to back the drivers in which they hire to represent them.

Communication was not great. I continued to receive emails about booking a car shipment after I already booked. I did not hear from RoadRunner as my pick up date approached, so I had to reach out. Once we had a pick up date, RoadRunner initially wanted me to drive the car 10 miles from my home, which would have been extremely inconvenient, and not what was agreed to (door to door pickup and delivery). We eventually agreed to a place a mile and a half from my home, which was acceptable. After the pickup, communication improved. When the carrier had a breakdown, RoadRunner reached out about whether I wanted to them to find another carrier (yes, of course). They initially said the new delivery would be five days later, which I strongly objected to, and then they found a substitute carrier to deliver it on time. The delivery did take place as finally discussed.

I wish there was an option for -100 stars. This is by far the worse company to exist in the USA.

I cannot emphasize enough how utterly horrendous my experience with RoadRunner Auto Transport has been. This company's incompetence and complete lack of professionalism have left me flabbergasted and infuriated.

I initially hired them to transport my car from New York to Florida, and that's when my ordeal began. They failed to pick up my car on the agreed-upon date, leaving me stranded and anxious. What's worse is that they still haven't managed to pick up my car or deliver it to its destination, despite their promises.

Attempting to contact this company is an exercise in futility. Phone calls go unanswered, and if by some miracle you get through, you're subjected to an eternity on hold before eventually having to hang up on yourself due to frustration and lack of patience. Emails are equally ignored, as if my concerns and inquiries don't even matter to them.

When I finally managed to get someone from the company on the phone, they had the audacity to inform me that my car was ready for pickup but required an additional payment of $300 to $400 beyond the original quote. This blatant attempt at price gouging left me dumbfounded. When I expressed my dissatisfaction, the person on the other end of the line, presumably the owner, responded with an astounding level of rudeness. He callously stated, "Too bad for you, I'll cancel your order," before hanging up on me.

I implore anyone reading this review to steer clear of RoadRunner Auto Transportat all costs. This company is not only a broker of incompetence, but a prime example of how not to conduct business. Their false promises, lack of communication, and outright hostility toward customers make them a blight on the industry.

Even their hollow assurances of using reviews to improve ring hollow, as my experience only worsened after encountering them. Do not give RoadRunner Auto Transport the chance to deceive you into thinking they'll improve. They are a disgraceful excuse for a business, and it would be a grave mistake to consider entrusting them with your transportation needs.

Save yourself the headache, stress, and undoubtedly wasted money by avoiding RoadRunner Auto Transport. Their actions are not only unacceptable but border on deceitful and dishonest. In my opinion, engaging with them would be nothing short of a regrettable and costly mistake. YOU'VE BEEN WARNED.