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Roaman's has a rating of 1.3 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roaman's most frequently mention customer service, and credit card problems. Roaman's ranks 147th among Plus Size sites.
This company responds to reviews on average within 10 hours
I've ordered several things from them in the past and have been pretty satisfied. Prices can be really inexpensive to fairly pricey (for me anyways), but they often have sales and/or coupon codes that you can score a nice deal with. Shipping can be a little high, but I usually try and get a free ship code or a large enough discount to justify it. Clothes are cute, and mostly decent quality, and there are honest reviews on the website which helps. I find that some of their stuff runs a little big compare to other sites/stores sizing, but I just order a size smaller and I am good. All in all it's a great place to shop, especially if you are a larger size.
My significant other placed an order a couple months ago. Ever since then there has been a $16.95 charge every month on the credit card. The explanation? She was given a $17 dollar discount on her initial purchase in exchange for a "free" 30 day trial for a member club, or whatever they call it. She has been burned with these free 30 day trial offers before (think amazon prime) so is very careful about that now. I believe it. She is adamant she did NOT agree to a "trial" membership. Buyer beware.
I've ordered several things from them in the past and have been pretty satisfied. Prices can be really inexpensive to fairly pricey (for me anyways), but they often have sales and/or coupon codes that you can score a nice deal with. Shipping can be a little high, but I usually try and get a free ship code or a large enough discount to justify it. Clothes are cute, and mostly decent quality, and there are honest reviews on the website which helps. I find that some of their stuff runs a little big compare to other sites/stores sizing, but I just order a size smaller and I am good. All in all it's a great place to shop, especially if you are a larger size.
I have found nice quality items for a reasonable price on this site. They have a lot of discounts and special offers. I ordered from them on several occasions, and I really like the clothes I received. This is a great place to shop.
In April I ordered 4 items only 1 fit. Now it May and still dont have a good statment from them.
They never send me a statment in April. But charge a late fee.
Their size chart does not fit the size i was. I wear size 14. But clothes are 16/18
Joyce Watkins. Alabama
Tip for consumers:
Use another credit card..not theirs. better protecting
Products used:
Bathing suite
I ordered a blue/turquoise/aqua stripe "big shirt" on sale for a good price. The shirt appears nice and fits as expected, but the fabric is very stiff--I'm guessing either sizing or starch. I will wash in cold water and hang to dry to preserve color.
Ordered April 1, got shipping email April 5 saying it shipped on April 4. Initially said it would arrive April 7, later updated to the 9th, no big deal.
I don't know how they calculate shipping, but my package contained 4 catalogs--yes, 4! A regular Roaman's catalog, a smaller Roaman's catalog, a Catherine's catalog, and one other I can't recall. I tossed them in the recycling. The catalogs weighed more than the one product I ordered.
I'm getting multiple marketing emails from them every day. And if I even look at something on their website, I later get an email encouraging me to buy it. VERY annoying and kind of creepy for them to stalk me for item views. I've unsubscribed, and hope that will actually work.
Products used:
Women's "big shirt."
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
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Shop online at Roaman's for the best in plus size clothing and styles. Great stylish plus size clothing at amazing prices.
Hi, we're very sorry you experienced this. Comenity Bank is a separate entity. Please call toll free at 1-800-695-0195, Monday through Saturday, 8:00 A.M. to 9:00 P.M., EST. An associate will be happy to assist you.