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How would you rate Robinhood?
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California
2 reviews
0 helpful votes
Follow Rob B.
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Robinhood either approves your account immediately, or tells you through messages/emails to upload your bank statements or utility bills, over and over again with no end for weeks, neither approving your application or denying it. Efforts to speak with someone or asking for a return email never happens; they only respond that they need an upload of those documents as thought they don't have many uploaded copies already. They are discriminating based on financial class and avoiding the issue by keeping your status in limbo. There is no phone contact, no live person to communicate with, and no person of record to serve or a legal department via the web. No one will answer your questions and no one will get back to you. BUYER BEWARE!

Date of experience: May 25, 2021
Arizona
1 review
3 helpful votes
Follow David S.
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Frustration in the extreme! Not only will Robinhood not accept a check deposit, they make it impossible to link your bank via an ACH transaction. I called and spoke to a part time employees who was totally incpable of even understanding english--she said that all employees are working from home--and that Robinhood "caters to younger people"--and suggested that I go to my own bank for help.

Robinhood'; s wevbsite is a masterpiece of uselessness--with no way to contact anyone.

Date of experience: April 3, 2021
North Carolina
2 reviews
9 helpful votes
Follow Emily C.
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Customer service is bots
December 23, 2021

Hope you never need anything because customer service is the same bot messages telling you to wait 3-5 days. Over and over. And over. I called, and it's the same. Has been weeks. Wouldn't it just be easier to review the document than to keep going in this circle? No care from robinhood. It's insanity.

Date of experience: December 23, 2021
Kentucky
1 review
15 helpful votes
Follow Stephen C.
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Horrible customer service! You WILL lose money if they mess up.

Use another stock app!

DO NOT get the debit card with Robinhood and Sutton bank. They are extremely easily hackable and I had my hacked with. 3 days of receiving it.

Contacted support for over a week now and they keep trying to avoid it at all cost.

I will be contacting a lawyer, and I'm also working with a news station for a potential story over Robinhoods poor service and support.

Date of experience: October 9, 2020
New Jersey
1 review
3 helpful votes
Follow Danielle P.
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I referred so many people to Robinhood. Free stocks. Why not. When I had an issue with three referrals, they refused to help me and gave me excuse after excuse as to why the referrals didn't qualify even though they were completely valid. After they weren't any help, I told them in email I would not use my account any longer, and they didn't care. That was over a year ago. A few days ago I got an email to fund my account and receive a free stock. I had to verify my bank account first so I waited for the manual deposits to come in, entered the correct info on their site, and it failed 5 times before it completely just erased the bank account from the banking section. The promo ends today so I won't be getting this free stock and had to jump through hoops to not even get a few dollars. Avoid this company at all costs.

Date of experience: November 4, 2019
Florida
1 review
3 helpful votes
Follow cathy g.
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I used RH to purchase some crypto on May 20th, 2021. I linked my bank account and authorized a #1000 one time purchase. A few weeks later I noticed that RH had taken $1000 out of my account on May 24th not once, but 4 times! Unauthorized. Wow, this company is stealing money and using it to leverage itself. A total scam and fraud tactic. Don't ever use them. Unless you want them to steal your money.

Date of experience: June 21, 2021
New York
1 review
0 helpful votes
Follow Muoi L.
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This company is a very crooked company. They lock out your account to protect you from getting your money back. When you call them to resolve any issues that they made up to lock your account, their Indians phone operators will give you a run around solution but nothing will get done. If you send your money to them then Good Luck try to get it back.

Date of experience: September 27, 2023
Wisconsin
1 review
9 helpful votes
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Never use Robinhood
January 28, 2021

Zero customer service and they do that on purpose, withdrawal restriction when I my last deposit went through 16 days ago, sold my last stock 9 days ago so there is no excuse. I contacted customer service over a week ago and even tried Twitter, Google play review, Facebook, etc to try and get a response Nland nothing. I made formal complaints and am probably going to have to file lawsuit to close account. Contacted the attorney general, finra and my lawyer today.

Date of experience: January 28, 2021
Texas
3 reviews
0 helpful votes
Follow Horace A.
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Robinhood.com has made investing very simple and rewards you if you invite those new customers to the site and they start with just $5.00 you both can be rewarded with a stock that can be worth up to $1000. 00! Save money just on no commissions alone. Give Robinhood.com a second llook.

Date of experience: October 14, 2018
Czechia
1 review
0 helpful votes
Follow Jack M.
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The worst online trading platform in the USA. They don't have live accurate data which I found many times. I was checking the premarket pricing at 7AM NY time but Robinhood's did not have the accurate price. Yahoo finance, Webull and other platforms are already showing the right price around that time. So, you readers judge it.

Date of experience: August 31, 2023

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 80th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130