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How would you rate Robinhood?
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Texas
1 review
0 helpful votes
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It serves my purpose
January 28, 2021

I started using Robinhood in 2015 because Robinhood was the first one that offered free commission. I like it because I can start trading stocks one hour prior to market open and one hour after market closed and 24 hours on Crypto currencies.

Date of experience: January 28, 2021
Pennsylvania
1 review
1 helpful vote
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Scam
February 6, 2021

Wish I could leave 0 stars. Your purchases will be astronomically higher when you buy then what the price actually is. Same goes for when you sell. The owner is a coward and a theif. Disgusting. Pulled all my money out and put it in webull

Date of experience: February 6, 2021
Maryland
2 reviews
1 helpful vote
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Do not use
March 11, 2021

Robinhood was stealing unauthorized money from out of my account, I caught on and i sent emails about this. They took even more money from out of my account and restricted my account so that I could not withdraw the rest of my money. They said they were looking in to it I had to remove all of my funds to another account. I really would like to give them a 0 and they are called robinhood for a reason if you have money in your account watch very closely these people are good thief's

Date of experience: March 11, 2021
Arizona
1 review
3 helpful votes
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Worst customer service
November 28, 2020

The worst customer service. They restricted my account To buy or sell for no reason and now there is no point to contact. Where should I go? Who should I contact? I don't know why millions of people using Robinhood I am moving to another trading app which is way better than Robinhood.

I referred 10 friends to use Robinhood. I am asking all my friends to not to use Robinhood.

Date of experience: November 28, 2020
Georgia
1 review
0 helpful votes
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RUN!
May 29, 2021

RUN! They are thieves & if they lock your account they hold it like ransom ware. They will request that you pay them the full amount of your investments including any profits to unlock. They make you send it to MoonPay which is in Malta & will charge you more for transfer fees. Then you have to wait weeks for them to unlock the account & weeks after that before "they promise" to refund the money you sent. Moonpay's site clearly states there are no refunds but, Robinhood doesn't care as long as they get your money. They refuse to talk to you by phone & when you ask questions about why they tell you generic responses that never answer your questions. Say you a a regular person that wants to start trading with small amounts of money. Then when your account is locked you do not have the money to send. Well, then they just keep your money with no explanation. They are a complete fraud & are not helping but, taking advantage of you.

Date of experience: May 29, 2021
California
2 reviews
8 helpful votes
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Robin Hood, a startup backed by Google Ventures allows you to trade stocks for free from an app on your phone. They promise to keep trading free and only sell margin trading, developer API access and fees from stock exchanges. Who knows if Robin Hood will stick to its word about keeping stock trading free, and who knows if it's a good things if investors trade more often because of low fees, but in the meantime, enjoy the free trades!

Date of experience: February 27, 2014
Maryland
1 review
0 helpful votes
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I wish there was below zero rating slot.
The worst customer service I ever seen. I referred one of my friends to robinhood and he opened an account
And got approved. He invested 200$ and for some reason his account is not working. He contacted customer service several times and was asked to email his informations and he did However nothing is changed yet. Every time he email them they asks him his info for almost 3 months, whichis tge same question over and over.

Date of experience: May 5, 2021
New York
1 review
0 helpful votes
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I had a similar experience. After I was locked out by them, (i had my login in and password but they did not have my cell for 2nd authorization.) I requested Robinhood sending it to my email which they refused) They wanted a photo ID. I refused. Had less than $100 in the account. I was testing the website to see if I like working with the Company. After going back and forth, I decided to transfer shares to another brokerage. They charged my broker a $75 transfer fee. I could have sold the shares and took back the cash... but oh yeah... I was locked out of the account. The best part of the conversation was as follows:

"I'm sad that you decided to leave Robinhood due to the experience you had. I hope your past experience does not negatively affect your outlook on my support or support you may receive in the future, should you decide come back to Robinhood. "

I do not recommend doing business with Robinhood, but if you do, be aware of all the issues they have.

Date of experience: February 18, 2022
Tennessee
1 review
0 helpful votes
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They have taken my money & basically logged me out after being with them for YEARS. Now all of a sudden they can't "verify" my account & asks you to send all type of BS pictures & copy of IDs etc. This is ridiculous. I've had my account for years & NOW you want to re-verify me? Once I do gain access to my account, TRUST & believe I will be withdrawing all of my investment going elsewhere. This company is a JOKE. Please invest elsewhere. Don't waste your time.

Date of experience: March 10, 2022
Colorado
1 review
0 helpful votes
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I got hacked through app
December 23, 2021

I was super excited to download Robinhood and start investing so I did and started off with just investing around $100, that day and right after the 100 got taken out of my savings account a hacker got through the app and the information I gave and stole $2,000 from me. I obviously called my bank to file a claim and I wanted to report it to the app so it wouldn't happen to anyone else and they were super disrespectful and said theres nothing they can do and tried denying that they have had security problems. I just don't want anyone to go through same thing I did.

Date of experience: December 23, 2021

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 80th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130