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How would you rate Robinhood?
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Florida
1 review
0 helpful votes
Follow Matt D.
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Scam
September 15, 2023

Denied access to invest with them because I receive mail at Po box. Sent picture I'd with physical address still denied. I'm ok I'm pretty sure you'll out of business very soon.

Date of experience: September 15, 2023
Texas
1 review
0 helpful votes
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If I could give negative stars I would. I have given Robinhood so many chances over the last 2 years. I'm completely done with this company. Their customer service staff is absolutely rude and awful human beings. If you are calling them for help you're probably frustrated. If you are even a little frustrated with their service they and they can hear it in your voice they will arbitrarily put restrictions on your account and takes 7/10 days to get the restrictions lifted. They will play with your money. If you get a large sum deposited, restrictions, if you ask for help, restrictions, this is the worst company trust me, learn from my mistakes, DO NOT PUT YOUR MONEY INTO AN ACCOUNT WITH THIS COMPANY UNLESS YOU WANT TO RANDOMLY AND FOR LONG PERIODS OF TIME LOSE ALL ACCESS TO YOUR MONEY AND BE TREATED LIKE TRASH WHEN IT HAPPENS. If you put your money here you are a fool.

Date of experience: May 16, 2023
California
1 review
1 helpful vote
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I created an account with a small $500 investment. I traded a few stocks and cryptos. I tried to login for the 2nd time and was locked out of my account for no reason. I could not get back in for over a week and there is no help except for an automated email response. There is no one to call. I finally was able to get back into my account and then my account was hacked and someone tried to withdraw $1,000 from my personal savings account (the same account I used to open my Robinhood account). It has now been over a month and I still cannot get into my Robinhood account. I have asked over 5x to have my account closed and no one will help me. I have no idea what has happened to my initial investment.
They have automated emails and continue to reply to me without addressing anything I have asked them to do. DO NOT USE THIS APP. There are others that will work much better. I have been scammed by this app and will tell everyone about my experience.

Date of experience: July 6, 2021
Virginia
1 review
2 helpful votes
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Worst app ever
December 9, 2020

Please don't try it if you haven't. You will lose your money and they don't even have a customer service number. They have millions ways of stealing using the app and there's no one to reach for help

Date of experience: December 9, 2020
Texas
1 review
0 helpful votes
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I was lock out of my Robin Hood account on June 3, it took 26 email to get access to my account on June 11. When I got back in all my money was gone. On June 3 at 11:45 all my stocks were sold around 5K. Someone the got a Debit card added to my account around the same time. They then transfer the funds to the Debit card and made 3 purchases to the Apple store in New York. The device history show my account was accessed Jun 2nd from Chino Hill CA, and on June 3 from San Jose, CA. Kind of odd that is the same location as Robinhood is located so this has to be an inside Job.

Would Run Away From Robin Hood if you have money invested.

Date of experience: June 9, 2021
Pennsylvania
1 review
0 helpful votes
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Unable to receive any IPO allocations in the last two tries. They say they have limited chairs available and allocate them at random. Don't believe it.

Date of experience: November 4, 2021
Canada
1 review
1 helpful vote
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Complete garbage
January 28, 2021

Do not, ever, under any circumstances use this broker. Please! They will screw you. Blocking your ability to buy certain stocks. I hope a class action law suit will be done agains them!

Date of experience: January 28, 2021
Florida
4 reviews
5 helpful votes
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Your own risk
February 16, 2022

I'm a current account holder. For awhile I didn't use my account and when I tried to login they sent me a verification code to my land line phone number which doesn't accept texting/SMS. It was the only one verification option they use: no automatic calls, no e-mail verification, no customer service interview with questions asked/answered. They are "deeply concerned about customers info security". They demand a selfie with clearly visible government issued ID: all this after they exposed their customers data being hacked in November of 2021. Meanwhile, a customer could get a hold of his/her funds: Robinhood provides to everyone his/her account number and an option to transfer his/her money to an external account for a mere fee of $75 - no verification's required. Should I mention that their customer service is absolutely close to none: none of them even reads your e-mail to understand an issue. Besides the compromised data integrity they have never mentioned on their website that a smartphone is a must, especially if you want to get your money out. Money deposit doesn't require anything unusual: and this is exactly their point. Don't get into it - you'll regret it.

Date of experience: February 16, 2022
New York
1 review
11 helpful votes
Follow FUCK R.
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$#*! ROBINHOOD
June 2, 2020

YOU CANT CONTACT THEM AT ALL UNLESS YOU HAVE AN ACCOUNT. I HAVE A RELATIVE WHO DECEASED AND THEY ARE WITHDRAWING 10K INTO A NEW ROBINHOOD ACCOUNT FROM HIS BANK AND THERE IS NO FRAUD DEPARTMENT OR CUSTOMER SERVICE NUMBER.

I'VE HEARD OF HOW $#*!TY THIS PLATFORM IS FOR INVESTING, GLAD I'VE STAYED CLEAR FROM THESE CRIMINALS. LET ME BE CLEAR IN CASE IT WAS FOGGY FOR YOU

$#*! ROBINHOOD ALL THE WAY TO THE GRAVE...

SEE YOU $#*!S IN HELL

Date of experience: June 2, 2020
Canada
1 review
1 helpful vote
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For once, the people were finally making money. The hedgefunds were losing. And they bent over. Arbitrarily halted purchases of a stock completely going against their brand name.

Date of experience: January 28, 2021

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 80th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130