website thubmnail of Robinhood
How would you rate Robinhood?
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Texas
1 review
1 helpful vote
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Terrible service
January 28, 2021

Crashes when the market heats up. Removes ability to trade certain securities. Keeps your account on margin and will sell you out without doing a margin call. Use Fidelity

Date of experience: January 28, 2021
Pennsylvania
1 review
10 helpful votes
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I trusted them with over $40k of my hard earned $ and they locked me out effectively manipulating the maker in their favor. So unethical I can't believe it's legal.

Date of experience: January 28, 2021
Colorado
1 review
0 helpful votes
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Horrible untrustworthy company that is so full of themselves they will not ever try to help you with anything nobody actually does their job here and customer is nonexistent for this trashy company

Date of experience: May 17, 2023
Brazil
1 review
0 helpful votes
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I was finally able to do after hours trades and then it stopped working. Tried to contact them 15 minutes later gave up. Also very slow response times on trades.

Date of experience: November 17, 2023
Germany
1 review
0 helpful votes
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Awful
July 7, 2023

Awful brokerage,they held my withdrawal request waiting for more than three months -----------,---- was what allowed me to recover and obtain my funds in the end.they are amazing and reliable

Date of experience: July 7, 2023
California
1 review
7 helpful votes
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Consumer Alert!
May 21, 2020

I would take all your money out of Robinhood as soon as Possible! Class Action Lawsuit has been Filed for App Malfunctions and Excessive Charges and Fees! They will go Bankrupt and you will Lose All Your Money! Google It! They are not FDIC Insured. You will Lose Everything!

Date of experience: May 21, 2020
Florida
1 review
7 helpful votes
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Pure theft of your money
December 12, 2020

This sites has stolen over $ 21,000.00 from my account. There system is rigged to control times and trades. This is Criminal. Do not trust this site. And they have no customer support

Date of experience: December 12, 2020
Arizona
1 review
5 helpful votes
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My account was frozen when I reported fraud. It has taken 3 months for them to resolve it as they have NO TELEPHONE CUSTOMER SERVICE and they typically only respond to an email ONCE A WEEK! I could've interacted with them by pony express quicker. I have now requested to transfer my stocks to a different brokerage and they want to charge $75 per each stock transfer. WHAT A RIP OFF! Buyer Beware. Stay away from Robinhood

Date of experience: November 18, 2020
Virginia
1 review
2 helpful votes
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I've had it with Robinhood. Can't get a person to call me back and they restricted my account so I have no access to my own money. Don't get sucked into this scam.

Date of experience: July 25, 2022
California
1 review
0 helpful votes
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Beware of this cheating platform and never buy ETC on RBH!
I bought ETC on RBH on 5/6 at cost $181.89 and on 5/7 at cost $168.50 per coin. The cost on Webull and global average at that times were about $156 and $143 respectively (as cost in RBH is higher than other platforms around $20-$25 per coin).
I've traded with RBH many times and know that though RBH cost is higher, its selling price is also higher proportionally ($20-$25 higher than other platforms for ETC). However, today I checked it and see that the cost in Webull and global average is about $128, but the selling price in RBH is only $130 (it should be around $153). Now I lost a lot of money due to this shady practice. Beware and don't lose your money they are cheating customers!

Date of experience: May 8, 2021

Overview

Robinhood has a rating of 1.1 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 80th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130